I had a very bad experience here. I have always had fine vision which suddenly deteriorated within a week. Things became fuzzy both close and far. I tried to see an ophthalmologist, but couldn't get in. I then looked for an optometrist who could test my eyes. I got an appointment very quickly here. I had a chalazion on my eyelid, which I mentioned to Dr. Lu, asking if it could affect my vision. I was never given a straight answer but instead was given the hardsell for progressive glasses at close to $1000. The hardsell was even pursued through one of the eye exams, when I was trying to focus on respond to the test, which I found most unprofessional. Anyhow, I did not buy my glasses there because I detest pressure selling, but I did order some elsewhere. I will have to return these as I have since managed to see an ophthalmologist who confirmed that a chalazion can cause double vision, and was likely the cause of my problems. The visit to Dr. Lu was a waste of much money and time.
Submitted March 13, 2007
0
Staff
5
Punctuality
5
Helpfulness
5
Knowledge
I have been going to Dr. Lu for years and was sad that I had to stop going when she opted out of taking provincial disability insurance-which I don't fault her for. She is very down-to-earth, with an off-beat but cute sense of humour.Perhaps she comes across as being pushy to some, but I did not experience her that way. And of course it could be cultural. As for her assistant, she was always bubbly and great to talk to and gave great feedback about which frames looked great and those that tanked!
Submitted Jan. 16, 2007
0
Staff
4
Punctuality
1
Helpfulness
3
Knowledge
First, her assistant informed me I would need glasses before I even had an eye exam. Then Dr. Lu indicated the same thing before examining me. Dr. Lu learned I was colour blind and proceeded to make several jokes about her colour blind brother-in-law and how she and her sister (who is also an optometrist) like to take him shopping for clothes and get him to buy things that don't match so he looks funny. ?!? There was far too much to list here but she's got awful manners, her staff are outrageous, especially the blond woman who does the initial interview and then they both try HARD to get you to buy glasses from Dr. Lu. BRUTAL, I will never go back.
I had a very bad experience here. I have always had fine vision which suddenly deteriorated within a week. Things became fuzzy both close and far. I tried to see an ophthalmologist, but couldn't get in. I then looked for an optometrist who could test my eyes. I got an appointment very quickly here. I had a chalazion on my eyelid, which I mentioned to Dr. Lu, asking if it could affect my vision. I was never given a straight answer but instead was given the hardsell for progressive glasses at close to $1000. The hardsell was even pursued through one of the eye exams, when I was trying to focus on respond to the test, which I found most unprofessional. Anyhow, I did not buy my glasses there because I detest pressure selling, but I did order some elsewhere. I will have to return these as I have since managed to see an ophthalmologist who confirmed that a chalazion can cause double vision, and was likely the cause of my problems. The visit to Dr. Lu was a waste of much money and time.
Submitted March 13, 2007