Rate Heart of Ottawa Medical Centre
Ratings for Heart of Ottawa Medical Centre
The nurses are nice and competent, and the receptionists and clinic itself are fine. Wait times are reasonable. My issue is with the doctor himself. In our handful of appointments, Dr. Ghislain Doiron demonstrated a true lack of empathy and unwillingness to listen to me and to understand the way that multiple overlapping issues, including several chronic pain issues and mental health conditions, impacted me. I am admittedly an anxious patient, but with him my uneasiness went through the roof. He made no efforts to understand or address that anxiety — which made it even worse! I decided to resign as his patient, even though I knew it'd probably take a while to find another GP. If he or his clinic reads these comments, please have him watch this: https://vimeo.com/136330348 He's such a young doctor with a long career ahead of him, and I think this might help give him a better perspective on "difficult" patients.
This used to be a fantastic clinic but now no one returns my calls, and when we had to see a doctor urgently they told us to go to our local Emerg. The point of HAVING a family doctor is to not have to go to emerg! The clinic manager refused to help us at all, citing their policy of sending patients to Emerg instead of another walk in clinic so 'they would get the paperwork.' Yes, a sick patient's main concern is their doctor getting their paperwork. Shameful service, hopefully the doctors consider hiring some admin staff who care about helping patients.
The staff are absolutely incredible. Dr. Saliba particularly is wonderful. The space is clean, comfortable, and very well maintained. I feel valued as a patient which makes going to the doctor much more enjoyable. I'm proud to be a patient of the Heart of Ottawa Clinic.
I feel so lucky that HOOMC accepted me as a patient - they are thorough and kind, and quick to respond. Dr. Rosenberg is wonderful - extremely knowledgeable and helpful. I have had to attend after-hours for various illnesses and appreciate that availability so much - it helps to have everything in one place and not sit in a walk-in clinic while you feel terrible!