Rate Queensway Carleton Hospital
Ratings for Queensway Carleton Hospital
Excellent staff and services. I have been there twice - one in the ER and then yesterday for an ultrasound. I got confused and went to the MRI waiting room and staff went around looking for me. An MRI staff took me over to where I was supposed to be. In an out rapidly. Highly recommend it.
I requested a copy of of a test I had done at the Queensway Carleton. I was told it would cost me 30 dollars to get that copy. The Ottawa Hospital has Mychart and clinics in Ottawa that I have asked for copies of my tests did not charge. Why would a public funded..with tax dollars...hospital charge such a huge amount . .?I think if is awful.
Great hospital great staff! Love Emergency yes we have to wait but they do a great job of triage, and I hv been to all hospitals in the area. Sitting at Hull hospital now for my mom and they could not even get her a blanket. Missing my QC today. Think I will even help fundraise to support my local hospital initiatives.
Arrived after a car accident on the 417. There was a patient with a significant dog bite that had been waiting for 5 hours. A man came in with a crushed obviously broken big toe bleeding everywhere. He had been there 4 hours by the time we left. 2 people throwing up in the waiting room. Almost an hour for people to be assessed by triage. I had blood in my urine after my accident. I left after 7 hours of being seen. They did do a urinalysis but I never saw a Dr. I finally asked for the results and went to another dr in the am. I don't know what the problem Is, but they need to fix it.
Arrived at the hospital at 4:00 a.m. on August 14th. I have Crohn's disease and was having an intestinal blockage. Pain was severe. After registering me, I was sent back to get blood work and then sent back to the waiting room. If anyone knows how severe the pain of a blockage is, you know that a patient can't sit around for hours in the waiting room. I needed pain management at that point, because I had already been in pain for 7 hours at home. I let the triage nurse know that my pain was escalating, so she sent me back to the nurse (there was only one on duty) to give me a shot of pain meds. He was going to send me back to the waiting room, but instead I sat down in a reclining chair in waiting room 11. The pain meds gave me about 2 hours of relief. The doctor on duty that night (there was only 1) was busy with a patient, so everyone else was ignored. When I arrived people had already been waiting for several hours. More staff arrived around 7:30/8:00 am. I have never seen a more rude, un-compassionate bunch of nurses in my life! So unprofessional. The waiting room was packed, the emergency rooms were full, you would think they would have actually been busy taking care of patients. But no, they stood around complaining, eating, laughing, looking at their phones. I went up to the nurses station to let them know that the pain meds had already worn off and that my pain was getting bad again. The nurse didn't say "hi, how can I help you". Instead she looked at me like I was a piece of inconvenient trash, and said "ya?". This is not the first time I've seen the nurses at QWC behave this way. They should be ashamed of themselves. Nursing isn't just a paycheque. It's a career that you choose because you want to care for sick people. These nurses don't give a darn about all the people waiting, the people who are in agony for hours on end before getting the slightest attention. I'm planning to escalate my complaint. How does a big hospital, in our Nation's capital, only have one doctor and one nurse on for the night, with a waiting room full of people? How is that acceptable? After six hours I left. I couldn't handle the pain anymore. I decided to go home and hope that this would pass eventually without anything serious happening. Shame on you QWC Hospital for your lack of compassion, for your inability to care for the patients coming through your door in a timely manner.
Day 1- arrived at 5pm experiencing heart palpitations. Total visit: 4.5hrs advises to follow up with family doctor. (Find out Family doc is on holidays for 2 weeks). Day #3- back at QCH experiencing more frequent rapid heart palpitations. Arrived at 7pm- 1.5hrs later was brought in for an ECG and told to wait in small room. 40mins following ECG a nurse walking by poking his head in he asks why I was in that room as “staff need to access special equipment in here?” I advised him I was brought in here for ECG, given a gown and told to wait for doc to come discuss. He made it seem I was in the wrong and shouldn’t be in the room any more, even though I was escorted in 40mins prior & told to wait. Nurses unorganized trying to openly discuss where they would move me. Told me to change back to my clothes and head out to main waiting room. 2.5hrs later: I was brought back in, to waiting room #11. 1hr later, brought to a private room & waited for 1hr 30mins for the doctor to appear to discuss my results, prescribe meds and send me home. Very nice doctor but total visit time of 7+ hours is absolutely ridiculous for a CTAS level “3-urgent” emergency. Also witnessed poor customer service with triage staff, felt bad for this little old lady standing at triage window patiently waiting a nurse to greet her/as she stood there watching the 2 reception ladies at the back comfortably leaning back in their chairs, laughing while both scrolling through their cell phones. Maybe it was a slow time for registrations but they could have at least gone to acknowledge the woman & advise a nurse was coming shortly. Public perception is crucial, and this was just terrible customer service. Suggestion to the staff at reception during their down time, maybe maximize our tax dollars and have these admin staff send copies of patients charts to family doctors when reception is slow, seeing as it can take 3+ weeks for hospital staff to get around to fax copies of patients charts/results..
Checked in 1:00 am with chronic back pain , asked if I could lie down while I waited , was refused. Could not sit or stand without pain. Told all I could do was wait , very busy night and only one doctor. So I waited reclined in my car while my wife waited for registration to call my name, at 4: 00 they called me in to take some tests , then back in my car to wait, 2 hours later called me back in I waited over 2 and a half hours but still no doctor , so we left to go to urgent care which opened at 9:00 was diagnosed, prescribed meds and home before 10:00.
Doctors at Queensway Carleton Hospital
Dr. Sean Smith's Latest Rating
Dr. Smith was very professional and knowledgeable. He has a very good bedside manner and patiently explained things to me. I would highly recommend him.