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Queensway Carleton Hospital

Queensway Carleton Hospital

Hospital
99 reviews

Rate Queensway Carleton Hospital

Cleanliness
Facilities
Services
Value

Ratings for Queensway Carleton Hospital

1
Cleanliness
1
Facilities
1
Services
1
Value

My grandmother was admitted to this hospital 2 weeks ago in emergency unit then 2 days later she was not in emergency unit and her condition was stable. Nurses are rude staff are not professional and not willing to answer any questions asked by relatives. my grandmother got mis diagnosed. Never go to this hospital if you really care for your health.

flag | Submitted June 17, 2018

4
Cleanliness
4
Facilities
2
Services
1
Value

Spent 8 hrs in Er for pain and sent home in pain by dr and said to follow up by ur go and refused to provide any test to find cause of pain.

flag | Submitted June 14, 2018

4
Cleanliness
3
Facilities
2
Services
1
Value

It’s a clean hospital. It has the worst signage for navigation I’ve ever seen. The life threatening ER patients are dealt with very well. The non life threatening but high pain patients ( me 3 times ) who are seen in cubicles are treated very poorly and aren’t given any courtesy are made to wait on average 2 hours before being registered then another 4-8 before they see a doctor for the initial testing and then another 2-4 before the doctors figure it out and send you home. The last three times including today April 21,2018 I have ended up leaving after 6 hours of not being seen by a nurse a doctor or anyone for that matter. Please go to the civic or the general VS this hospital.

flag | Submitted April 21, 2018

2
Cleanliness
2
Facilities
1
Services
1
Value

I was sent home with a broken tibia and completely torn acl. And this was after their normal 8 hours of waiting! Worst hospital in Canada.

flag | Submitted April 8, 2018

5
Cleanliness
5
Facilities
5
Services
5
Value

Had the best care ever, very involved staff from registration to triage to doctor care: the only problem I had was when I paid for parking- the automated message at the payment kiosk is very inappropriate, for an emergency hospital parking lot- the automated kiosk thanked me after my payment was processed and said "Thank you. Please come again." Please come again?!?! Whoever programmed that kiosk needs to get their priorities straight, and understand that "Please come again" is only appropriate in positive social settings and not in medical emergencies.

flag | Submitted March 14, 2018

4
Cleanliness
3
Facilities
1
Services
1
Value

Illegally restrained me. Refused me meds then when i tried to say i'm not a criminal doing weekend jail time, they jumped me. My lounge pants and underwear were ripped down exposing this sexual assault survivors bare bum to a room full of people including 2 male security guards my age. Everything is burned in my brain yet all my doctor can say is that i misperceived whst happened. I didn't think they were going to attack me so i had no reason to be soooooo upset that i would misperceive the origins of their ASSAULT. Over a decade later i am still in shock. Traumatized.

flag | Submitted March 8, 2018

5
Cleanliness
1
Facilities
1
Services
1
Value

My Mother spent 4 days in ACE UNIT 3RD Floor, at first it was good service, but then it quickly soured even though my mother was still clearly very sick and Nurses and Doctor said your mother has hours or days and maybe a week left, because she has heart congestion failure, pneumonia and water on the lungs, Very sick and dying woman, the doctor and nurse were sending her back to her long-term care home, I said why she is very sick and dying? This is what doctor said and this is what is going to happen no matter how we felt or liked about it! The nurse from long-term care home called the hospital and said it is not a good idea to send this patient here as we have a facility wide Influenza-A outbreak! The nurse said well that's too bad maybe your staff should not go to work sick? I was told this as well? I said well why and how do you know who or how this outbreak started? I said it is not good to send her there! She was rude and disrespectful with the family and the staff at long-term nursing care!your mother is getting discharged and that's it, she can go there and get care?? My mother was in no shape or condition to have been through this terrible nightmare and what kind of caring nurses do and talk like this about a dying old mother and their family! The nurse at long-term care said they want her out they need beds and the nurse said we can't do much for her here? The nurse at long-term care home was very caring and said we will give her better care here if this is the bad attitude of the Queensway Carleton Hospital, I said yes and the next time ambulance comes to get my mother do not send her to The Queensway Carleton Hospital because they don't care for or about people! Hey The Doctors and nurses that work at Queensway Carleton Hospital-may I remind you all of the oath you took when you started your careers! I have never been so hurt insulted and treated so badly then this hospital! It is the most disgusting way to treat human beings? Rita the nurse you should not be working in this field of work with your work ethics and how you talk and treat people! Disgustingly disrespectful to treat an elderly dying lady and her family! What a bad and disgusting way for us to remember our mother's dying last days of care! Shame on all of you! This complaint will go further so no other family will have to experience disgusting and degrading behavior! Your rating of service and attitude is a -0 (ZERO) I will never step foot in this hospital again!

flag | Submitted March 2, 2018

4
Cleanliness
2
Facilities
5
Services
5
Value

My father spent 14 months out of the last 36 at the Queensway Carleton. On A4, ACE and D4. The care he received was above standard. Caring nurses, compassionate food services staff, respect for Dad at all times. The facilities are admittedly old, D4 Ward felt like a forgotten space. But the staff more than made up for that. I will forever be grateful to Dr Miller and the geriatric staff.

flag | Submitted February 23, 2018

4
Cleanliness
4
Facilities
4
Services
4
Value

Was treated with utmost respect and care. Nursed were exceptionally caring and docs were very diligent

flag | Submitted December 5, 2017

1
Cleanliness
1
Facilities
1
Services
1
Value

It was a huge mistake that I went to Queensway Carleton hospital emergency room this morning due to a pouring vaginal bleeding maybe due to perimanopause or some other serious condition that I do not know. A nurse took my blood then put me outside at the waiting area. I waited and waited for 4.5hours asking the different staff member to make sure I was not forgotten. Then I realized I was indeed forgotten as a lady walked by a spot where my file was sitting and seemed surprised I was still waiting there. So she immediately bring me into the room where doctors will exam you skipping the second waiting room where usually people have to wait in before going into the exam room. She told me I would be the next one to be seen by a doctor. From there I waited another 2 hours. I asked and was told I would be the next. Then they told me there were other people with more severe situation than me and have been put before me several times. Finally I really could not stand and left. I'd rather see my family doctor tonight if I am not bleeding to death. While I waited, I saw clearly two male doctors were chatting and laughing with those women at the desk for at least 15 minutes without any sign of thinking about the patients like me who have been there waiting for 6 hours and half . I found the doctor kind of picked the patients they want to see because the patient who was originally queued after me was seen before me and she has ear infection. I had to go to the washroom changing pads constantly due to the heavy bleeding. I did not have lunch as I did not want to run the risk of losing my turn to see the doctor. I felt so angry as no one there care. Go to Civic Hospital if you need and they are million times better than Queensway hospital. I was there last time with my mother who was sick at the time. The staff there are so caring and they tried their best to help you as quick as possible. Stay away from Queensway if you ever can. The staff there are brutal both doctors and other assisting staff.

flag | Submitted November 30, 2017

Doctors at Queensway Carleton Hospital

Dr. Kevin Power

Dr. Kevin Power

35 reviews

Latest Rating

One of the greats Doctors that I have has the chance to meet.

Dr. Trefor Nodwell

Dr. Trefor Nodwell

Outstanding Staff Badge
World Class Punctuality Badge
Exceptionally Helpful Badge
Highly Knowledgeable Badge
69 reviews

Latest Rating

Dr. Nodwell is the best. I have never been treated so well and so kindly by anyone in my life. This is the kindest person with the best staff and he does fantastic... Read more

Dr. Phil Inouye

Dr. Phil Inouye

46 reviews

Latest Rating

Staff should aim to return phone calls more promptly. But this does not detract from Dr. Inouye's excellent performance.

Dr. Sean Smith

Dr. Sean Smith

Outstanding Staff Badge
World Class Punctuality Badge
Exceptionally Helpful Badge
Highly Knowledgeable Badge
13 reviews

Latest Rating

Dr Sean Smith provided excellent care to our 85 year old father. Dad had fallen and met Dr Smith in the Emergency room. Dr. Smith skillfully repaired dad’s finger ... Read more

Dr. Lynn Jennifer Shepherd

Dr. Lynn Jennifer Shepherd

37 reviews

Latest Rating

Dr. Shepherd is a fantastic OB. Takes her time to answer all your questions, and makes sure you have access to all the resources you need. Her staff is incredibly ... Read more

Dr. Michel Gallant

Dr. Michel Gallant

Outstanding Staff Badge
World Class Punctuality Badge
Exceptionally Helpful Badge
Highly Knowledgeable Badge
25 reviews

Latest Rating

I required Breast reduction due to constant back pain. When asked for a referral to a surgeon in the East end of Ottawa, I was referred to Dr. Gallant. When meeti... Read more

Dr. R. Sahajpal

Dr. R. Sahajpal

33 reviews

Latest Rating

Dr. Sahajpal performed a TURBT on me in 2007. He carefully explained the procedure to both my wife and I and offered a choice of anesthetic. The Dr. did not try to s... Read more

Dr. Mark Charles

Dr. Mark Charles

42 reviews

Latest Rating

Dr Charles has been an excellent resource in dealing with my ongoing knee issues. He is very professional and caring. I think he is the best orthopod in the city!

Dr. Eric Henry

Dr. Eric Henry

47 reviews

Latest Rating

Dr Henry took the time to talk to me and answer all my questions. He did an excellent job in the procedure I had to go through and he was also available afterwards f... Read more

Dr. Sean Pierre

Dr. Sean Pierre

27 reviews

Latest Rating

Dr. Pierre is the Best doctor I have ever been to , he is very pleasant and knowledgeable he really takes the time to help you understand what he is talking about . ... Read more


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