I have been seeing Dr New for over a year now in relation to my military related injuries. He has provided a great service and great advice not to mention assisted with the DVA reports and process as required. Also his staff are very organized, friendly and professional.

Submitted April 20, 2024

As a veteran with several underlying health issues I found Dr New to be extremely professional in his assessment of the condition which was under his review and also providing great sound advice in general health and well-being.

Submitted March 28, 2024

I have found Dr New extremely knowledgeable & professional in regards to my DVA claims, he is compassionate & goes above & beyond in his attention to detail when making reports.

Submitted Feb. 26, 2024

Dr New is an outstanding individual. His work with veterans wellness is to be commended. I travel from regional NSW to seek his professional expertise and will continue to do so. I feel relaxed and comfortable with him and his staff. They all display concern for the patient and will do their best to help. Of particular note is the attention to detail of reports and the speed at which he referred other professional doctors to address the patient's needs. Well done Dr New and your team for excellence. Thank you.

Submitted Feb. 17, 2024

Dr New and his friendly staff have been caring, supportive and at all times respectful of my needs. His professionalism and extensive military background have enabled a familiar approach and understanding to my Naval Aircrew background and requirements. I thoroughly recommend his services to all veterans.

Submitted Feb. 15, 2024

Dr Charles New prepared myself (Christopher John Miller) with pre op tests and procedures to ensure that I was fit for an operation on my back to relieve the pain in both my legs.
Dr New and his team operated on my on 1st December 2023 at Westmead Private Hospital. Then I was transferred to Baulkham Hill Private Hospital for 2 week rehabilitation.
Both the operation and the rehab were successful. I am now recovering.
Thank you very much Dr New for your attention and skills to allow me to have less pain.
Chris.

Submitted Jan. 23, 2024

Demonstrated comprehensive knowledge of my conditions and the factors in my military service that contributed to them.

Submitted Oct. 31, 2023

I was a frontline Paratrooper with 7 years of service. Let me tell you, Dr. New and his staff are TRUE PROFESSIONALS.

For people who have called Dr New as arrogant and rude you CLEARLY haven't been in the Australian Defence Force. For you that don't know who he really is, he is also a Major General for the Army Reserve.
SO DON'T EXPECT HIM TO PUSS FOOT AROUND HOLDING YOUR HANDS. It's not what defence people do. Thats why he has more 5 stars than 1 star comments.

Dr New's staff are very friendly, knowledgeable and long standing with Dr New. Which also shows you the kind of man Dr New really is. The times I have had to visit Dr New they were always on top of my paperwork, my appointments and anything that is needed of me. Well done ladies OUTSTANDING effort.

Now for the big man himself. You will never meet a more ethical and professional SURGEON/ STRAIGHT SHOOTER than Dr New. The man has had MANY, MANY, MANY, years in service and his knowledge in his chosen profession is second to none. He doesn't want to speak crap with you and tell you ever thing is going to be alright, he just wants to assess you and get on with whatever needs to be done. As he has always said to me, "Scans don't lie." So, to the others winging on here about scans and tests, THATS WHY."

Dr New also takes his time and does not rush the appointment so he can squeeze someone else in to make more money. He assesses you, tells you the process of whatever is needed to be done, ask you if you have any questions or concerns and sends you on your way. THATS WHAT SHOULD HAPPEN, so the doctors can see more patients instead of patients taking up the doctors' VALUABLE time.

I hope Dr New is around for many more years to come. Thank you for your service as a soldier and a surgeon Dr New.

Submitted Oct. 11, 2023

As a DVA client Dr New's knowledge, compassion and empathy was at the forefront in each appointment and made me feel very comfortable throughout the DVA process, not once did I ever just feel like a number or was I rushed out the door. Dr New was able to send me for all the necessary scans and testing for all my injuries and complete all the required reports requested by DVA. For any veterans out there starting their overwhelming DVA process, I can highly recommend Dr Charles New and his amazing admin team.

Submitted Sept. 27, 2023

I am a 32 years serving veteran of the Australian Army. Dr New was able to provide for a thorough examination of all my ailments from such lengthy service. He was professional, specific, precise and personable through. It is that last quality that is the game changer. Both he and his staff made me feel comfortable despite such a difficult process. DVA creates trauma with their long, complicated, nonsensical processes. Dr New cuts through it with scalpel precision and provides exactly the words to cover the diagnoses that make my life challenging post service. Thanks Dr New. You and your staff are incredible.

Submitted Sept. 26, 2023