In short, if you are the slightest bit unhappy or not confident in the level of care from Dr. Plucknett and her staff, I urge you to seek a second opinion like I did. If I hadn't I would have had an unnecessary D&C (a surgical procedure in the hospital under general anesthesia to remove tissue from the uterus).

If you care to read the long background: I was told that I had to make an appointment (more money for them) to discuss my ultrasound results. I pressed and asked why couldn't they tell me the results over the phone, epically since their ultrasound technician told me TWICE that she did not see any polyps in my uterus. After going back forth with the very rude office staff, Dr. Plucknett answered the phone and was even more rude than her staff. She explained that they schedule follow-up ultrasound appointments with all of their patients despite the results (again, more money in her pocket) but that I did have a polyp. Confused, I said what does this mean? Her response, "Well don't you think that's why we make you come in?" Her website preaches compassionate care and it is the furthest thing from that. I went in for the follow-up appointment with the NP, Amanda, who I will say I had never had an issue with before. In fact, I preferred seeing her over Dr. Plucknett because she actually spends time with her patients. In the 7-minute long appointment, Amanda explained that I did have a polyp. I of course was confused since the technician (whether she was right or wrong in saying so) was SO confident she did not see any polyps. I asked where the polyp was and how big it was. She could not answer either question. She didn't bring the imaging in, just the report and said the next step would be to have a D&C to remove the polyp and send it to pathology to make sure it was benign. I asked about further imaging, especially since I was not having symptoms and she couldn't tell me adequate information about said polyp. She said they could do that, but there really is no point. I asked to see the report she was holding and she handed it to me. It read "Normal size uterus. Normal endometrial thickness, but possible polyp noted." Stunned, I said, "so wait a second... you want to operate on me for a POSSIBLE polyp???" She said yes, the next step will be the D&C. I said, I am getting a second opinion. On my way out, I asked the office staff for my medical records, including the imaging from the ultrasound. The Office Manager explained they didn't have the technology to provide me the imaging on a disc or USB, but she would see if they could photo copy them. It's 2022.

I had a wonderful appointment with a Dr. in Lehigh Valley who was astonished by my experience to date. Side note: she also could not believe Dr. Plucknett wanted to repeat my Pap every 3 months from an irregular, low grade Pap. (Again... more money!). She explained this goes against strict guidelines given by the American College of Obstetricians and Gynecologists. For the "possible polyp" she scheduled me for further testing and explained she would never suggest doing a D&C based on the report. I went for the Saline infusion sonohysterography and not only did I NOT need to make an appointment to discuss the results, but they were given to me at the time of the appointment. The results? I do not have a polyp. Nothing. Completely clear. No follow-up needed.

With all of this said, PLEASE consider a second opinion or care from an actual compassionate practice. Lehigh Valley Obstetrics and Gynecology were wonderful and they have multiple offices.

Submitted Aug. 10, 2022

if there were zero stars, this doctor would get that! This doctor is by far, the biggest narcissist i've met so far. You're nothing special, dear. GET OVER YOURSELF!! BOTH YOU AND YOUR STAFF SUCK!

Submitted April 22, 2022

Absolutely terrible from the moment you walk in the door. Staff is rude, PA was rude and did not even appear to listen to my concerns. I will NOT return.

Submitted Oct. 1, 2021

The practice has completely lost sight of patients with its recent move.

Submitted Aug. 17, 2021

I have never done this before and try to get along with everyone but what happened to me today was totally uncalled for and VERY unprofessional. I am a cancer patient so when I disvovered a lump in my groin I was very concerned. I called Dr. Plucknett's office and made an appointment. I was checked and sent for an ultrasound. My report came back today so I called her office to see if they would explain it to me. The girl said there was no one there to do it and I would have to wait until Tuesday. I got thinking about it and decided to call back and asked if there was a nurse there. I was put on hold and a woman answered and I said is this a nurse and she said this is Dr. Pluknett. and I can't talk to you I'm on another call. I'm the only one here. I said I didn't ask to speak to you. She was VERY RUDE. She said you have a hernia and I will set you up with a surgeon. I said no thank you. I do not recommend her to anyone and will never go back. Is there anything less than a 1 star because I can't even give her that.

Submitted May 28, 2021

Extremely rude front office staff. Refused to answer questions and insisted that I was there for a procedure that I did not schedule or want.

Submitted June 27, 2019

I had a sacralcoloplexy through this office, I am left with constant low back pain. Dr states she has no idea why. Reason is in the name. She refuses to correct the issue, leaving me at 48 years old in constant pain.
While the mid level staff explain procedures well she does not and when questioned becomes somewhat defensive.
I would never use her services again nor refer anyone I know to her office.
After reading a few reviews I can also say I have been erroneously billed. I was billed for dates of service I never had. I called and cleared it up.
I will never use this Doctor again

Submitted May 24, 2019

She missed two huge fibroids over several ultrasounds. Once her ultrasound tech told me I had a huge fibroid. The Dr said I did not. I got a third opinion- my new Dr. agrees with Plucknett’s tech, my fibroids are so large that my uterus is tipped sideways and they are pressing on other organs! Dr. Plucknett wants to string you along to get as much money out of you as she can. You can see this as soon as you walk in the door to her waiting room. She actually sells supplements out of her office. An act I always thought was to take advantage of patients who feel vulnerable and in need of advice.

Submitted April 12, 2019

The staff is so very rude! I have gone to the doctor's for 1 year now and have had enough. The staff speak down to you and are very impatient. The only positive is the exam rooms were very clean as well as the bathrooms which is very important at a GYN office!

Submitted Sept. 8, 2018

Dr. Plucknett has been my doctor for twenty years and I have nothing but the highest praise for every aspect of her medical skill and bed-side manner. She has treated me in her office and performed surgery on me; in both instances I see her as the standard of measurement for other physicians. She and everyone on her staff are some of the kindest people I interact with in the world. I always feel sincerely cared about and look forward to visits to the office. There is no one else I would even consider going to for gynecological care. She is the best! I highly recommend her without any reservation.

Submitted Aug. 22, 2018