Ratings for Dr. Bill Pignanelli

1
Staff
1
Punctuality
2
Helpfulness
2
Knowledge

Bill is no longer the sharpest knife in the drawer. As he once told me his own family does not even listen to him when he gives them medical advice.. lol that tell you a lot.. as he once told me put a elastic band around your wrist and snap it to help take your mind off your pain.. boy what a genius...finally Barb is a sour puss plain and simple... Retire if you can not handle it..!

Submitted Nov. 6, 2019

4
Staff
4
Punctuality
5
Helpfulness
5
Knowledge

Dr. Bill is an amazing physician. He is never in a rush, he’s personable, caring and humble. He has been my family doc for over 30 years and has never led me in the wrong direction.

Submitted July 13, 2019

1
Staff
1
Punctuality
5
Helpfulness
5
Knowledge

Bill is great, but it wouldn't kill the staff to smile. Also, patients should be seen either in order of their appointment time, or urgency...not based upon who is friends with Barb.

Submitted April 10, 2019

3
Staff
2
Punctuality
2
Helpfulness
1
Knowledge

I love Barb she is always very caring, But Dr, Bill ive had him or 24 years and iam now looking for a new Doctor, Dr, Bill love to give pills and when you tell him they are not helping he looks at you and tells you that you are a pain in the butt
, NO Dr, should treat their patents like this, i know my body better then anyone

Submitted Sept. 12, 2018

1
Staff
1
Punctuality
3
Helpfulness
5
Knowledge

Hard time with Barb. Front desk workers are good, Bill is great! Hard to get past Barb's sharpness with my husband though. May need to find another GP.

Submitted Sept. 27, 2017

5
Staff
4
Punctuality
5
Helpfulness
5
Knowledge

Upset over the remarks about Dr. Bill's nurse Barb. I have never met a more compassionate nurse who cares for her patients as much or more than Dr. Bill. Both are a fantastic team in making a stessful time seamless and stressful. Stop hating people. They are human after all.

Submitted March 18, 2017

1
Staff
1
Punctuality
5
Helpfulness
5
Knowledge

I like Dr. Bill. He listens, cares, and if he doesn't have an answer, his ego isn't so inflated that he won't look up your symptoms, or refer you if needed. He is inspiring, sincere, and always makes me feel like he is truly invested in my health.
Now, his support staff. His nurse, Barb, is a pro at what she does on the nurse side of things, but she will be vindictive and make you pay the price if you ever cancel an appointment, or are not early for an appointment. Case in point-I had an appointment for 915 am one day...I show up at the office at 910am, put my card in the assigned area, and wait. She collects the cards at 920am, thus I am late. Now, months later, she still lets other patients "leap-frog" me. I can be in the waiting room, chatting with someone who has a 10am appointment, while mine is 930am, and they will be called first, even though she sees me, and I was there early. This hasn't happened once or twice, but every time. It appears to be vindictive. The other nurses seem friendly, but the front desk, not so much. Dr. Bill will ask me to book an appointment in a certain time, and when I ask the front desk for a certain time slot, she looked at me and said, "well that's just not gonna happen". I felt like she was really being talked down to. There are so many ways to say the same thing. Like, "Sir, I am sorry, there are no openings at that time. May I please see if there are any other times that work?" or...."Sir, I am sorry, I can't get you in until much later in the calendar, but there is an opening at your requested time on this date."
Attitude. Compassion. Professionalism. Empathy. Non-Retaliatory. Caring. Some board-enforced, mandatory classes should be in place for Bill's staff. They should keep in mind why they are there, and how the patients are the reason they are paid.

Submitted March 13, 2017

4
Staff
4
Punctuality
5
Helpfulness
5
Knowledge

Excellent family doctor. Very good knowledge base and caring. Office is busy.

Submitted Feb. 15, 2017

3
Staff
5
Punctuality
5
Helpfulness
4
Knowledge

Wonderful doctor; pleasant; patient and willing to discuss health and options not just throw you a script on the way out the door. I don't know how I would be if it weren't for Dr Bill really listening to me ... as a result we found the cancer quickly and I remain Cancer free. A good doctor doesn't have to know everything, but to really listen and know where to look for answers.

Submitted Oct. 25, 2016

3
Staff
5
Punctuality
1
Helpfulness
1
Knowledge

Believes God will heal everything. Doesnt listen. Draws conclusions based on beliefs not facts.

Submitted Sept. 20, 2016

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