After clearly stating my eggs were for donation for a friend… she insisted I said they were for myself and wanted me to do another round. She was the rudest person I have ever had to deal with and on top of that tried to make me sound like I wasn’t mentally sound. My friend and I were shocked to say the least at how unprofessional the situation was.

Submitted Sept. 29, 2023

I highly recomend Dr. K and the team at Genesis. Dr. K was very straightforward with the probability of our success and all the different paths we could take. She is very experienced and it shows. We ultimately decided to try 3 IUI's but found success right away with IVF soon after. We have Genesis to thank for our miracle baby and all of our remaining embryos.

Ruby and the team of nurses were very easy to communicate with and gave clear instructions on all medications and procedures. I enjoyed the online patient portal and found that all my messages were replied to in a timely and friendly manner.

Can't wait to return for baby #2!

Submitted July 8, 2022

Dr. Kashyap is was an excellent, kind and sensitive to personal challenges that I had gone through. Her team was responsive and very knowledgeable. Great experience.

Submitted July 6, 2022

We had been trying to conceive for 12 years which includes a couple of unsuccessful IVF cycles at another clinic. We then decided to try one more IVF cycle and the search for a new clinic began.

After our consultation with Dr. Sonya Kashyap we felt confident and I can still remember her words like it was yesterday 'lets make it happen'. After years of trying naturally and also failed IVF cycles I did not want to raise my hopes up high but still wanted to stay positive through this. Long behold, she made it happen in the first go and now I am typing this review with our handsome son in my arms! We are truly grateful to have decided to go ahead with Genesis and lay our trust in Dr. Sonya's hands.

I would like to mention that the receptionists, nurses, accountants, lab techs, embryologists were all hands on and ready to help, support and clarify concerns. I was very happy with the prompt response I received every time when I submitted any email on the portal.

If you are out there considering Genesis for your journey then look no further. We definitely recommend Dr. Sonya & her team! All the very best!

Submitted May 27, 2022

I would caution everyone working with Dr. Kashyap to know the science of IVF and educate yourself so you are able to question her decisions. I have my degree in biochemistry and educated myself on IVF by reading reliable sources and scientific papers. However, I made the mistake of investing a huge amount of trust in her and her word because I did not see our written test results. We were only told of our results verbally.

So when we were told of my partner’s poor semen results I agreed with her. We knew his lifestyle could be improved so we invested the time and the money to have his sperm tested two more times with Genesis. Both results I was told that they did not show improvement. (As a side note—we were also charged $350 dollars for these extra tests. If she had ordered through life labs, would have been no extra cost to us. We were having nothing fancy tested, just your usual parameters for sperm viability.) So we decided on IVF instead of IUI because of my partner's ongoing poor results.

Continuing on this trend, in lacking forthcoming results and information, we also had all twelve of our embryos fail on day two. We later learned this was because I was triggered too early in follicle development for retrieval. (This informations came from a second opinion and also confirmed what I suspected—the weekend was approaching.) The only way to gather results from Dr. Kashyap, unless you have them sent to another clinic, is to be quick enough to catch her yelling sizes of follicles out to the nurse and hopefully have a good memory as well. I did not see any bloodwork or follicle size results from her. Nor did I think to ask because of my trust in her. (Other clinics automatically send written results just for your information.)

The final straw where we knew we had been duped was when we confronted her on the extra charges we were billed for. We were billed for embryo freezing even though we had no embryos to freeze. We had selected the protocol for embryo freezing instead of fresh transfer because results in recent studies show a greater chance of a viable pregnancy. It could have and should have been changed because we would have wanted to transfer our viable embryos on day three. Unfortunately, we were not informed that they were starting to senesce on day two. Which cost us a few thousand extra because of the protocol we had selected. When questioned, Dr. Kashyap said that most clinics do not do a day three transfer but hers did. She also said that it was not common for them to look at the embryos after day two until day six because they are sensitive. (Which is all normal and fine.) However, the embryologist noted the embryos were starting to senesce on day two which we were not informed of. So we were not given a reason so much as an excuse. Not only were we not given the opportunity to try and save the viable embryos we were charged extra for services we did not use. (I am not certain that a day three transfer would have helped but I would have liked to try.) So we were out of pocket for the embryo freezing which was an extra thousand dollars. Had we been informed of our situation we would have switched our protocol to a fresh transfer instead.

As questioning proceeded, I went on to ask her why I was given way more medication than I needed and why did I have an extra untouched Gonal F pen. She said that pharmacies charge you more than her clinic—which was a confusing response to me. I said that was why we didn’t go to a pharmacy and bought our meds from her clinic. She said that I could use it for your next IVF treatment. These were not justified nor acceptable answers to me.

Just to inform patients that might not know. You should only be given medication until your monitoring starts and then the physician will prescribe more as needed on how your ovaries are responding to medications. In our case, we were placed on a high-dose protocol for two weeks before stimulation had started. (Two weeks is the normal time frame for the entirety of stimulation before egg retrieval.)

Given what had transpired we switched clinics. We later found out that my partner’s sperm was normal. His morphology is on the lower spectrum of optimal so we paid for a very fancy DNA fragmentation test. The results, which were sent to us, came back above average. So we qualified to do IUI which is ten times less expensive than IVF. We tried IUI and fell pregnant with our baby girl after the first try. I know we are one of the lucky ones. We are SO lucky. But, my point overall is we would have spent the money for another IVF cycle that we could not afford when we didn’t need it. Practitioners should always be upfront with written results and if they are not then be sure to question why. It would certainly have saved us a huge financial and emotional blow.

Submitted May 13, 2022

Very thankful we switched clinics and saw Dr. Kashyap. Had my ups and downs with her, but in the end I wouldn’t go to anyone else because she really cares about positive outcomes and in that sense you can know she has your best interest in mind. We didn’t feel like a number and endless money pit with Genesis, where that was our experience with another clinic.

Not the most compassionate experience with her and nurses weren’t always helpful, but this was probably in part due to my unique/rare situation. All in all, we weren’t paying for compassion, we were paying to have the best chance at having a child and that’s what we got after our first IVF session so we will forever be grateful to Dr. Kashyap.

Submitted April 5, 2022

I have such a positive experience with all team ! I am happy I made right choice to choose genesis. I can’t thank enough they helped me with everything thank you so much all team.

Submitted Feb. 1, 2022

Our case was secondary infertility and was completely unexpected. We were so lucky that Dr. Kashyap was recommended to us by two other couples. She was extremely thorough in her approach and thanks to her and the amazing team at Genesis we got pregnant on our first IVF attempt. What we loved most is how knowledgeable and direct she was. As a patient you are provided with medical evidence of what your specific issue is and a realistic plan. During our IVF journey her team was very responsive to any questions we had and all my ultrasounds were performed by Dr. Kashyap herself. Her level of involvement in our treatment definitely exceeded our expectations and we know from friends is not common in every practice. We wouldn't hesitate to recommend Genesis to anyone struggling with fertility.

Submitted Jan. 25, 2022

Dr Kashyap is credited with getting me my daughter on our first try with IVF! Very knowledgeable and no nonsense which I really loved. I turned to science to get pregnant for a reason and she knows her stuff.

Submitted Jan. 20, 2022

No empathy. No communication. No help.
Our fertility journey was very emotional and we received no help from her. We spent thousands of dollars and only met her once. And we were the ones that asked for the appointment. Her only advice was "With the amount of money you spent on IUI, you could have already done IVF'.
So we left genesis and got pregnant 5 months later.

Submitted Oct. 19, 2021