Rate St. Paul's Hospital
Ratings for St. Paul's Hospital
I hate, hate this hospital. Cleanliness 0 Services 0 I was tortured in one of those rooms for a hole night, very cold and very sick, with UTI, insufficient blankets,food on the floor, is extremely degrading, and all because I ask about my medication. I am a disable patient with a very grave, recent medical history and post liver transplant for approx. 6 years. Code white was call ad-hoc on me and I was treated violently and worst then a criminal, what a waiste of tax payers money, these hospital units are nothing more than jails and the stuff/nurses infringes on your human rights every step of the way. Also the security guards where excessively violent, I oppose no resistance what so ever, Went like a lamb to the slutter, felt like in the old Comunist regim. What a shame for our province is the Mental Health ACT
I had orthopoedic surgery in June. After a 2 hour surgery I was admitted to recovery where I was given a warm blanket for 10 minutesvandtold I had to share since there was only 1 in the ward. This is after being in a cold OR and shivering. After 3 hours I was told there weren't any rooms available in the wards so I'd be spending the night in recovery along with 3 other patients. I was served 2 small pieces of breaded fish for dinner despite my fear ofba fish allergy. I was told all food outlets were closed so I took my chances. I was later given a bedpan and nurses spilled some into my bed. My sheets weren't changed until the following day once I moved to a floor. In the middle of the night there was a heart transplant next to recovery so we were subjected to lots of noise despite our nurse requesting the team to keep it down. In the morning I was transferred to the surgery floor. My roommate was an older man who either swore or screamed. He used his call bell every 2 minutes and talked to his Ipad at night. I was fortunate to have my hair washed once. After a few days my surgeon's resident became aware of the situation and had me moved to the orthopoedic floor. The staff was wonderful but overworked. I had to ask my mom to shower me. The water was lukewarm. After 9 days after my surgery I was told by te social worker and my occupational therapist to ready for discharge. I hadn't seen my surgeon at this point and told them that until I was out of cast and splinted I couldn't leave, I reminded them I was to receive home support upon discarge. My surgeon refused to sign the pape rso I spent 12 days in total. I had a doctor yell at me for not having a set discharge plan. Because the facility is downtown there are a lot of high patients wandering about. There are also a large amount of violent incidents so you can count on not sleeping fitfully. I was finally splinted after my caste fell off but the splint cut into my stitches. I called the unit after discharge and was told to have my GP fix it. The occupational therapist had told my home support not to bathe me until August but I was able to change that. During my first check up the attendingsurgeons were quite upset about my splint and sent me to get resplinted. The orthotist didn't take any suggestions into concern and made his own style. Needless to say the splint spent more time under my bed than on. Once I contacted the patient relations and informed them about the rude doctor I was advised a month later he was spoken to. I later inquired about my discharge procedure and was told I could meet the ward team after my upcoming surgery. Fortunately for me I had day surgery. If you can try to get your meals ordered or brought tin, I lost 10lbs in 12 days. Parking is a disgrace as well so have visotors use transit or taxi. Quite often on rainy days the lot is full, overflow is half block away in the alley. No free Wifi either, buy fatbot for $20. Lots of room for improvement. Talented staff but definitely needs new facility.
I have been picked up and admitted to ER since I had fever and temperature that wouldn't drop, it was Sunday and we are new to Vancouver and couldn't find any nearby walk-in clinic or a doctor who was working. Paramedics and everyone that had to deal with me were incredibly understanding, gentle and caring, and I am really surprised and grateful for that. Since I had a high temperature and had been dizzy, I didn't remember any of their names (and I am embarrassed because of it) so I am unable to recommend anyone in particular. However, being the cleaning freak that I am, I did notice some garbage (used disposable coffee cups and stuff like that) in the visitor waiting area, but for this (and am more apalled for it) the fault lies with the visitors' behaviour, not with the cleaning staff (one can never clean as fast as some people can make a mess). I hope there's a camera in there and that such behaviour is punished!
Amazing team of individuals at St.Paul's. 9 day stay under the supervision and recent diagnosis of UC with Dr. Greg Rosenfeld. I owe him so much and cannot say enough on the level of care I received at St. Paul's from the doctors, to nurses, to custodians, to food prep etc.........It is a huge undertaking by so many and I thank you all.
The staff are absolutely wonderful and you can see that they enjoy working at this hospital. They help each other out and are very good to the patients. Cleanliness needs some work as relates to cleaning of floors and particularly in the washrooms. The floors need to be wet mopped more frequently. I only saw them mopped once in the 5 days that I was on ward 5. The did an excellent job in washing down the bedding and tables after a patient left. Employees were very good with sanitizing and or wearing gloves.
The best Doctors, Nurses and staff, very compassionate and caring. I feel very comfortable there, and have always have received excellent health care. I have had type 1 Diabetes for 41 years and owe my health to the great care. Unfortunately the Clark Government cut some of the Diabetic care services, that kept patients up to date with new care and programs, which really helped type 1 and new type 2 diabetics but the care is still the best. I've had 2 Stents put in and a Triple Bypass in 1998 and 1999 and am still alive with only 1/3 of my heart Muscle working. St. Paul's is an amazing Hospital with amazing people working there. I would go nowhere else. Thank you.
Dr. Kimel and Sarah Cobb refused to admit my 96-year old mother to the palliative care ward TWICE-May 31 and June 29, 2016 because "she wasn't actively dying". I was told she had to wait for extended care. She died July 6, 2016 after 3 months of emotional and physical suffering, pain and steady decline. They finally moved her to the palliative ward July 5-when she had become completely unresponsive. She never opened her eyes or received any of the "comfort care" that was promised for months and died the next day. These two directors of the palliative care ward misjudged her pain and were also insensitive and dismissive to me. I was the primary caregiver (in obvious distress as well) so I complained to the administration. I believe my mother was rejected for admission to the palliative ward by Kimel and Cobb because she was a "difficult and disruptive" patient and I had become "difficult and disruptive" to them as well. The administration did give me hearings in July last year. I now doubt they really read my 10 page letter documenting my mother's decline in the hospital with all my interactions and emails to Kimel and Cobb. I was again dismissed as someone who is grieving so my memories not accurate. I had 9 recommendations in my report. The first 5 were directed to the doctors involved in the first admission to hospital in April. The last 5 were directed to Kimel and Cobb. 6. To Kimel-Do not immediately contradict another doctor's prognosis-especially when it is regarding whether or not the patient is deserving of Palliative Care. And if you do disagree-EXPLAIN YOURSELF clearly. 7. To Kimel-Don't be flippant and say things "Well I can't give her more medications to hasten her death if that's what you're asking” IN THE HALLWAY. Take the burnt-out caregiver to a quiet room. Listen to the history from their perspective and explain why you think their 96-year old bedridden, anxious, unhappy, suffering mother who is howling-like-an-animal-in-a-trap IS NOT DYING? 8. To Sarah Cobb-Don't say things like "We won't take her to Palliative Care because we'll just have to move her again to Extended Care" (she died shortly after this statement). Don't stare blankly at the burnt-out-caregiver when they say to you in desperation "My mother told me that this is a cruel death". Again-don't give this message IN THE HALLWAY. And don't try to pass on these rejections through the Social Worker. At least call the burnt-out-caregiver on the phone yourself. 9. To Kimel-(after my mom died). Don't try to deflect the blame to others' "substandard care" and make excuses for your misjudgements. Don't dismiss the burnt-out caregiver's opinions and perceptions. Especially after their mother died without the promised "comfort care". My mother should not have suffered and died in the manner I described in my letter. My mother should have been admitted to the Palliative Ward MUCH EARLIER.
Doctors at St. Paul's Hospital
Dr. Jack Amar's Latest Rating
Wonderful bedside manner and really knowledgable . He is by far the best I have seen!
Dr. Nancy Mitenko's Latest Rating
one word horrible. will never see again. would give no stars if that was a choice.
Dr. Lawrence Halparin's Latest Rating
Dr. Halparin is retired and he is deeply missed. He was the best!