Dr. Felix has been the primary caregiver for my wife and I for the past 9 years. She’s bright, personable, professional, knowledgeable, caring, and probably 14 more excellent adjectives.

Why the poor rating? Because it isn’t just the visit, it is the full experience and Village Medical’s billing team doesn’t understand the basics of their job like ‘preventative’ vs ‘diagnostic’ for billing and the customer service is atrocious.

Nov 13, 2020 Annual Physical

Received notification from insurance early Dec which looked wrong.

Call 1 in early Dec. Explained they billed as diagnostic, asked them to resubmit as preventative. Rude, condescending Billing person tried to say we don’t understand our insurance that deductible hasn’t been met. We tried to explain there’s no deductible, preventative is covered 100%. No success, person didn’t seem to have basic comprehension of medical insurance terms like preventative and diagnostic.

Call 2 same day to Aenta, who confirmed it was coded diagnostic and said they’d reach out to ask for it to be resubmitted.

Dec 21, 2020. Email & Voicemail that my bill was due.

Call 3 on or shortly after Dec 21. Billing, got a more helpful person who seemed to understand the basics of medical billing terminology but said she couldn’t resubmit or fix it. Said she would email supervisor—wouldn’t transfer us to speak—and request we get a call back, either confirmation resubmitted or to discuss.

Call 4 about a week after Call 3. Dr. Felix medical assistant, who’s been fabulous over the years with Rx refills and other misc assistance. Explained our frustration with Billing. Asked if she could help us get in touch with someone who could assist.

Email on Jan 26 received from no-reply address, informing that the insurance has paid their part and that the balance that’s left is “your responsibility”.

Call 5 on Jan 26, 2021 requested that Dr Felix be notified that we appreciate the 9 years of care but that the billing issues are too much, we’ll both be leaving the practice. Sincerely wanted to thank her for all she’s done for us.

Call 6, incoming from Dr Felix medical assistant on Jan 27th. She listened to the concerns, understood the frustration, apologized, and indicated she would follow-up to help get it resolved.

Jan 27th & 28th received 3x robo-calls from automated line stating that the statement was ready / bill was due, please log-on to patient portal to pay.

We aren’t leaving over the $151 bill—which our insurance will pay in full if resubmitted with preventative coding as requested multiple times—we’re leaving because the billing department of Village medical seems to be incompetent, and refuses to let us speak with someone who can actually resolve our issue.

If Dr. Felix leaves Village Medical, highly recommend her, but—as great as she is—2 months of billing nonsense is not worth it so recommend looking at any non-Village Medical practices.

Submitted Jan. 28, 2021

terrible md. do not waste your time. too many other choices out there. look elsewhere.

Submitted May 14, 2017

Dr. Felix is very passionate about taking care of her patients. She is gentle and trustworthy.

Submitted July 18, 2014