I transferrred to Dr. Shay after being with another medical group in Kalamazoo for 40 years. I am astounded at the personal care I have received by Dr Shay and the entire staff. I have never had a Doctor who actually listen to my concerns and spent so much time with me. His compassion and knowledge far exceeded my expectations. When I call the office I speak directly to his Nurse and I have never spoken to a Doctor or Nurse so often. For 40 years I have been going to a large medical office in Kalamazoo, only twice a year was I able to see my Doctor and those appointments were made months in advance. Everytime I called he was not available and I was left dealing with someone who doesn't know me. I can only say great things about Dr. Shay and the entire staff. I would highly recommend him to anyone.

Submitted Nov. 22, 2013

I have been a patient of Dr. Shay for about 15 years. He has been consistently helpful and thorough. He always listens carefully, asks appropriate questions and then provides a course of action. In all of the years I've gone to him he's taken the time to listen and I've never felt rushed or put off. He makes sure that I understand the course of treatment and reminds me that I can call if I have any further questions. Many times I have gotten a call from him or his nurse in the evening, long after "normal" hours to provide me with a lab result. In my experience, he and his nurses go beyond what I would expect from a Dr. ~ I recommend him to anyone who asks.

Submitted June 8, 2012

Apathetic, rude, seems annoyed and bothered by patients. Horrible bedside manner. Overlooks many symptons and concerns.

Submitted Feb. 3, 2011

Always attentive and personable. Listens well and responds with exceptional clarity.

Submitted April 28, 2010

I have seen him both as a fellow hospital employee and a patient. He is cold, shallow, and cares nothing for reason.

Submitted April 30, 2009

Talks over you. Makes his mind up, without regard to patient's concerns. Can be nasty, and displays a temper. Best avoided.

Submitted March 27, 2009

He explained situation. The solution. And walked thru the steps to be taken. Very informative, helpful and sympathic.

Submitted March 5, 2009

He was always able to work me in when I needed to be seen. He called me after hours (Saturday) with lab results and is a caring concerned professional.

Submitted March 4, 2009

Very by-the-book. Cold manner, don't expect much sympathy. Very hesitant to order imaging. Previous reviewer is correct, he does have a temper and can be downright mean at times. Would not recommend.

Submitted Dec. 19, 2007

Will not talk to patient via phone - "too busy, must come in to office"

Submitted May 10, 2006