Rate Beth Israel Deaconess Medical Center
Ratings for Beth Israel Deaconess Medical Center
Had a terrible night in the emergency room. Several times had Doctors come by , be called away and promise to return "shortly" and not see them again for hours. Slow to do admissions andextremely bad at keeping us informed on updates, prognosis, and treatment plans. Would not even make eye contact when we were trying to get their attention. Very unhappy with the staff actions on the night shift. Upon arrival of the morning shift, things did improve though the admission (finding a bed) still took an extremely long time.
The only bright light at this place is the nursing staff. The MD's, especially the liver team, were unprofessional and had terrible communication skills. One doctor would give us a positive plan for our family member and then an entirely new doctor would contact us immediately after with conflicting news. They could not coordinate with other teams involved in my family memeber's care. Additionally, the Social Workers were completely useless. They not only gave us the wrong information on the transplant process but completely dropped the ball on getting a notary public in to sign important documents. This was something they promised to do as part of their job. We had to scramble on a holiday to get this done when we should have been focused on our family member. Ultimately my brother went in there and 15 days later was dead due to their incompetence. I would never go here. There are so many other excellent hospitals in the Boston area. Stay AWAY from BIDMC.
Great care from doctors, even maintainence is friendly. I have six amazing neurologists of varying specialties there, and am happy to finally have only one hospital to go to for them. Their emergency room is very busy. Unless going there for a problem related to an issue you receive care for at BIDMC, I highly, highly recommend going to another e.r.
At 21 years old, I was having my first surgery on my spine to correct Chiari Malformation Type 1. I spent 2 days in the ICU and was then moved to the neurology floor. During my stay I needed a CAT scan and MRI. During a scary time, I was relieved. I received the best care from Dr. Kasper and his team and following surgery, I had some of the hardest working nurses. During my time in ICU the nurse never left my side and was very attentive to my needs. On the neuro-floor, I was always being checked on my medical assistants and nurses. Being scared of needles is a large phobia, however all of the professionals were very understanding and talked me through all the procedures. I highly recommend this hospital.
Very uneven quality. Have seen some excellent doctors at BIDMC and some abysmal ones. Too often, support staff are unprofessional on phone or in person. Facility seems understaffed in terms of cleaning crew; public restrooms are in need of attention not infrequently. Complaints about specific services/experiences are not reviewed rigorously enough. Parking garage, though clean and well lighted, is pretty much of a nightmare: at least 50 percent of spaces are impossible to maneuver car into without risk of hitting a stone column. Valet service at West Campus main building is quite good; there should be something comparable on the much larger East Campus. Parking-desk attendants in Shapiro Bldg. are almost uniformly unfriendly.
Waited 2 months for an operating room. Then when I finally got my surgery, they did not have a hospital bed for me & had to spend the duration of my stay in the ICU. Not only I was anxious waiting to be operated on for 2 months, when I had no room I was REALLY stressed out. I was disappointed, upset and frustrated. I would think if you are scheduled for surgery, they would also have a bed for you. A DISORGANIZED hospital produces upset, disorganized patients. I felt like I was just thrown in a stall like live stock. The nurses were nice but the level of quality is not as good as when you are on a hospital ward. This hospital should have a low rate of overbooking instead of being greedy. If not, efficiency is jeopardized and waiting list increases. A good administration can improve scheduling & efforts should be made by better, careful planning to avoid OVER utilization of the Hospital's facilities. I have never been more upset over my treatment by a hospital in my life!
Doctors at Beth Israel Deaconess Medical Center
Dr. Michael K. Rees's Latest Rating
My doc for almost 40 years, the best doctor, the best diagnostician, I have ever known.
Dr. Molly Elizabeth Clark's Latest Rating
I LOVE Molly Clark and the rest of the medical team! I never had a problem with the front desk. Love them all!!!
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