Rate St. Michael's Hospital
Ratings for St. Michael's Hospital
My elderly mom (88) was ambulated from her residence to St. Mike's emerg on Sunday, April 29th due to a heart attack. The emerg personnel were outstanding. On Monday, April 30th she was admitted to the 7th Floor, Cardiology. I didn't know the room number so I asked the Nurses Station - Donnelly area and very rudely they responded that she wasn't there. I thanked them and started to walk to the elevators. A young lad sitting at the computer yelled at me to come back and I didn't hear him at first - (by the way I'm a senior citizen that walks with a cane) and for the third time he was actually screaming at me that he would check again. I simply asked him why he was screaming at me (very rudely) and he said because I didn't hear him. I told him I have a slight hearing problem and also told him that he was extremely rude. He was surrounded by at least 4 nurses who started laughing and cheering him on. He did not apologize and said something under his breath and the 4 nurses or what ever they were continued to laugh. I have never been disrespected so badly like this in my life. I was humuliated and promised I would never spend one night at this hospital even it was to save my life.
I have experience with the MS Clinic at St Mike’s. I have had great communication and rapport with my neurologist and with any docs undergoing training. However, my experience with the nursing staff, and social worker has been abysmal at best. In my experience, they are an epic fail at communicating with patients, and downright inadequate at addressing patient concerns. The social worker offered me no support when I was the one who distinctly reached out and asked for it, yet she had the audacity to document that I declined any supports offered....seriously??!! How does she get away with something like this?! I often wonder just how much is missed until it is too late (all at the patient’s expense), due to fact the nursing and allied health staff get away with running an inadequate show of care. I should add that there is one registration clerk that could be grouped in with these other irresponsible employees. I am not sure if she is still there or not...didn’t see her at my last visit, so hopefully someone saw the light and got rid of her. Anyhow, one of the technician’s that does testing suggested that this one receptionist/clinic clerk was known to be a nasty specimen, and said I would be wise to report her to the hospital’s patient advocacy people. Unfortunately , when I went to do just that, there was nobody available to field my concern. So, overall, my view is that the expertise of the docs is invaluable, but you run the risk of not getting to access this expertise, if you are caught up in the damaging storm of communication (or lack there of) with the rest of the staff that is responsible for putting your concerns through to docs. Sad state of affairs really...
We gave birth at St Michael's and the experience was amazing. The nurses were emphatic, available, kind and genuinely interested in you and your well-being. We did not see the doctor until the very end but they came in and delivered the child with great care and professionalism. We were covered by nurses everytime we needed them and when in labour they never left our side and made us feel safe. The post-partum experience was also fantastic as they took care of both the newborn and us as the first-time parents. Will recommend! We never felt left out, alone and we were well informed about every step.
Oncology department is very disorganized. People should be wearing masks when attending the clinic. Examination rooms are too small and dirty. It is beyond disgusting. Will not return as I value my health. Most of the patients in clinic are drug addicts. Syringes can be fine in washroom. Ministry of health should examine this clinic
Doctors at St. Michael's Hospital
Dr. Mark Peterson's Latest Rating
My mom just had a Tavi and he did an amazing job. Forever grateful
Dr. Tony Barozzino's Latest Rating
Dr. B is the best there is. Saved our girl for sure.
Dr. Terry Moore's Latest Rating
This doctor is RETIRED. His extension in the St. Michaels' is no longer working.