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Vancouver General Hospital

Vancouver General Hospital

Hospital
49 reviews

Rate Vancouver General Hospital

Cleanliness
Facilities
Services
Value

Ratings for Vancouver General Hospital

4
Cleanliness
4
Facilities
1
Services
4
Value

I came into the hospital cause I had been throwing up all day for the last 4 months starting from the morning when I wake up to the time I sleep. I was on the edge and I couldn’t even function as a human being. I went into the hospital and they did not help me one bit. I waited at the hospital from 10 pm to 3 am in the morning for them to just prescribe be some anti nausea pills and go home. I couldn’t believe that had happened. I could have done the same thing at my family doctor in less than 20 min. I only came to the Hospital because I couldn’t stand what I was going through anymore. IF YOU WANT HELP, DO NOT COME TO THIS HOSPITAL.

flag | Submitted July 15, 2018

4
Cleanliness
3
Facilities
1
Services
4
Value

June 26th I arrived in Vancouver 10 days after surgery had been performed on my right femur. I was eager to have an orthopaedic surgeon assess my leg so that I could start physiotherapy. I went to the Emergency since this seemed the fastest way to be seen. I was greeted by an emergency nurse who questioned me with a 'Why are you here?!' I told her I wanted to have my leg examined. Again, she said in a menacing voice: 'Why are you here?!' I told her again why I was there, and she yelled at me, saying: 'Why aren't you at St. Paul's?! That's closer to you!" I told her I was more familiar with VGH. She said I'd receive no better treatment at VGH than at St. Pauls. By now I felt humiliated, bullied, and a burden. She put me in the hall outside Triage, where I waited for 2 hours or so. Feeling I may have been placed at the bottom of the barrel, I took myself and my broken femur outside in my wheelchair and called for a friend to pick me up. By this time I was in tears. Picture this: a 69-year-old woman in a wheelchair, who has just had surgery in another country for a broken femur and is still in pain, returns home to Vancouver to be treated like she's a nuisance to the medical profession. Appalling attitude -- appalling treatment! Barbara Wood -- 15/12/48

flag | Submitted July 6, 2018

5
Cleanliness
2
Facilities
1
Services
1
Value

HORRIBLE attitude from Melissa (?) at MRI department. She is a very tanned caucasian with a very tall nose. Accompanied my father to his appointment for my first time (usually someone else accompanies). She was so impatient with me when I was trying to figure out his questionnaire and she told me in exact words that “If you (I) knew, I wouldn’t have to waste my coffee break”. Another lady in the back commented that Melissa could’ve just checked his history and she makes an excuse of the computer being too slow. This type of attitude is UNACCEPTABLE, doesn’t matter if she’s an MOA or LPN/RN or whatever she is. I didn’t make any complaints as I assume she might purposely make us wait in line longer for the scan. She is not suitable to work in this field if she can be so blunt to patients. John later took over and he was AMAZING. He was jet lagged as well but his attitude was FAR beyond amazing.

flag | Submitted May 5, 2018

3
Cleanliness
3
Facilities
1
Services
2
Value

Some of the staff were very solicitous when I was admitted but a couple of nurses really acted very arrogantly and refused simple requests. I was told that i was to be discharged and was getting my coat buttoned up when I was then told that i'd have to stay. I subsequently discharged myself as I was fed up with this nonsense and they didn't like it- TOUGH!

flag | Submitted April 11, 2018

5
Cleanliness
5
Facilities
5
Services
5
Value

had been in several times within weeks of each visit and was treated so fast and was not ignored to any of my concerns found the staff very compassionate and knowledgeable.They treated me as if I were one of their very own and saw to making sure I was as pain free as humanly possible. Even when they were slammed with emerg patients coming in they still took the time to make sure I was doing okay. While I understand not everyone can be happy if they do not get what they want when they want it ( not how hospitals work ) I watched them attend to every patients needs as soon as they could. They were great advocates for all of my medical needs and there was a lot going on so thank you very much VGH great emerg staff some of the very best treatment you can ever receive ( my doctor well I am still unsure as to his diagnosis and his explanation but thats a whole other thing )

flag | Submitted March 12, 2018

4
Cleanliness
5
Facilities
5
Services
5
Value

A crime was commuted in Vancouver about 14 years ago. My daughter and her friend went to Vancouver from Edmonton to celebrate my girls 18th birthday. Now I will try to make a very long story a wee bit shorter, so my daughter and her friends partying, maybe somewhere where they shouldn't have been but they were ana TWO INDO CANADIAN MEN threw her from the three stories they were at.....to the cement sidewalk below. Whoever called the ambulance that day , God Bless Them ! Anyway she ended up at Vancouver General Hospital ! Now I live in Alberta and you can imagine .the beat of my heart when I got a phone call from there(VGH). My girl was supposed to be on her way home the following day but instead, I was on my way to Vancouver because the Dr. I spoke to at that time did not expect my daughter to live 24 hours. Things changed Thank God & VGH. If it had not been for the Dr.'s, Nurses, Specialists, Techs & all the other staff it takes to run a hospital & that includes the cooks & cleaning ladies & telephone operaters etc...etc...etc... Then there is those nurses that tell you to go take a break, you've been here all day when they still have 4 hours left on their shift. 💐 And there is always Grumpy Gretta---come on , we all have a bad day once in awhile,right! There is the nurse that just goes all out for you, and I certainly had a few of those and one special one who helped my daughter and I 💐 Thank🌸You VGH with all my 💜

flag | Submitted March 6, 2018

4
Cleanliness
2
Facilities
2
Services
3
Value

We are not first time parents, but this was our first experience of using VGH's maternity services, and we were quite sad and angry and the attitude of some of the Nurses during our 2 day stay. As a Nurse myself working in another Hospital, I can appreciate that workload can be busy and demanding - however it was not, and there is never an excuse for blatant rudeness, disregard and dismissiveness we witnessed being directed toward our lovely Midwife who was at the receiving end of this sad, bitter and what appeared to be a political dynamic between some of the staff and herself..... It was absolutely disgusting, and I will be writing a formal letter of complaint to VGH regarding this. Our stay within VGH was not enjoyable due to these pedantic politics and we were made to feel that we receiving some sort of second class service...!! Please however understand this did not apply to ALL Nursing staff, there were some who were very pleasant.... interestingly enough, it seemed to be the younger ones who were more pleasant... it was the 'older'...... 'Should know better'.... staff who were rude and dismissive. Further to this, my Wife's room was cold and uncomfortable during the evening..... and the bed was broken and would not tilt or lift up at the head.... Really VGH Staff ??..... you allow a new mum who has practically no stomach muscles following childbirth to struggle to move around and get comfortable when trying to feed her new baby on a flat bed ?? even after she has advised you about it..? There were other issues i do not think need to be aired here, however, if you do need to stay within VGH for any reason, be prepared to have to speak up and advocate for your needs…. Some staff seem to appear it is not within their remit to provide the appropriate C.A.R.E.

flag | Submitted February 23, 2018

4
Cleanliness
3
Facilities
1
Services
1
Value

My tax dollars deserve more. Every trip here has been a disaster. Several of the nurses here are nasty, rude, and incapable of listening or utilising common sense. I was brought here after being struck by a car. I started crying when I realised they were bringing me into vgh. Not VGH was all I could think. Everything went asexpected expected. HORRIBLY . They gave me morphineAG after I repeatedly told them out has no effect on me as I don't produce the enzyme that processes it. By the time they figured out I wasn't lying they couldn't give me anything else because they just kept giving me more morphine. Then they set my arm twisted and put me in much too small of a sling so it set bent as well. Of course all very painful. My 3 other experiences here for referred procedures were at least as disastrous. I have had zero bad experiences at other hospitals other than the wait which is a given or minor things. VGH is a curse

flag | Submitted January 17, 2018

5
Cleanliness
5
Facilities
1
Services
5
Value

VGH has always been a very long ER wait, but you get very very good doctors. It was a very informative visit each time up until I experienced the worst doctor and nurse ever. I can't remember the doctor's name anymore, but reason for admitting was because of extremely high blood pressure (in 200's zone) and we were sent home being told that it is normal and NOT life threatening, it is not dangerous at all and was not entirely necessary to go ER. The ER nurse (Heather) was really really rude as well. Overall, all other visits to VGH are super duper amazing except this. the 1/5 would be strictly for the tall Asian doctor and nurse Heather.

flag | Submitted December 4, 2017

1
Cleanliness
1
Facilities
1
Services
1
Value

Terrible personnel, they treated me like I'm not a human. It was post surgery emergency, I had a surgery that day at VGH, I was suffocating and the ambulance brought me to the same hospital. I had to get my family to drive me all the way to St. Paul's, if they didn't I don't know what would have happened. They have zero professionalism and no compassion. I'm never going back to VGH.

flag | Submitted September 21, 2017

Doctors at Vancouver General Hospital

Dr. John Yee

Dr. John Yee

55 reviews

Latest Rating

Awesome experience. Dr. Yee is the best. Saved my life. He came to see me every day in the hospital, even on the weekend. Treated my family with such kindness th... Read more

Dr. Sheina Macadam

Dr. Sheina Macadam

Outstanding Staff Badge
World Class Punctuality Badge
Exceptionally Helpful Badge
Highly Knowledgeable Badge
92 reviews

Latest Rating

I first met Dr macadam in 2008 for breast reconstruction after breast cancer, Dr macadam did my breast reconstruction and the out come was fantastic. July 2018 my im... Read more

Dr. Bryce Cowan

Dr. Bryce Cowan

42 reviews

Latest Rating

God bless Dr.Frederic Mohs for developing Mohs Micrographic surgery in the 1930’S. Also, thankful to Dr. Cowan for following in his footsteps. Dr. Cowan is A PRO at... Read more

Dr. Charles Haw

Dr. Charles Haw

35 reviews

Latest Rating

Thank you so much Dr Charles Haw.You are truly the best in your line of practice. You were very thorough in evaluating my condition and had treated it promtly and ... Read more

Dr. Kenneth Evans

Dr. Kenneth Evans

28 reviews

Latest Rating

I have Dr Evans to thank for the prompt attention to and treatment of my SCLC. He was instrumental in getting me to my oncologist very quickly which has given me tw... Read more

Dr. Gary Redekop

Dr. Gary Redekop

64 reviews

Latest Rating

My boyfriend/my experience with this doctor is very different from everyone on here. This also includes his MOA Christine. I certainly didn’t see the side everyone s... Read more

Dr. Michael Janusz

Dr. Michael Janusz

28 reviews

Latest Rating

Very helpful , kind & knowledgeable Doctor. He is ver calm and have a unlimited patience. I hope this kind of people will stay forever. God bless

Dr. Manraj Heran

Dr. Manraj Heran

18 reviews

Latest Rating

Dr. Heran is what we wish all practitioners would be; his vast medical knowledge and expertise are matched perfectly by his ability to manage his patients as people ... Read more

Dr. Pierre Guy

Dr. Pierre Guy

42 reviews

Latest Rating

He rebuilt me from the scrap metal of an alien ship that my agency uncovered during a mining expedition. He seemed very well versed in foreign minerals and surprisin... Read more

Dr. Bassam Masri

Dr. Bassam Masri

54 reviews

Latest Rating

The experience was rather over welming but I found him to very professional and very reassuring. His staff was also very good . It's a very busy place and felt com... Read more


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