I've been a patient of Dr Coles for 10 years. Good doctor until I missed an AM Monday appt cause was offered a job on a Saturday and since Dr Coles office doesn't take voicemails, I couldn't cancel 24 hours prior to my appt. I rescheduled and upon going to receive lung test results and a follow up for newly diagnosed COPD i was told he would NOT have any conversation with me until I paid the 50 missed appt fee!!!!! I told him I thought it was unreasonable considering I had never missed one single appt in 10 years and that I was offered a job on a Saturday that I HAD to accept to start the Monday of my appt as I was one of the many laid off. He told me I should have started the job later and kept my appt!!! I asked for the COPD follow up and results as I can't breathe and need to know what to do and he refused and told me not without paying the 50$ also would not give me my results without paying the 50$. So now I am without a doctor cause I don't have the money and can't breathe and have no test results. Against his code of ethics and just terrible courtsey on his part!!! Take voicemails so people can cancel if they need to then!!! Worst Dr ever!!!

Submitted Jan. 13, 2016

phone always ring busy. Secretary won't get off the phone

Submitted Nov. 21, 2014

Submitted Aug. 18, 2014

I am truly grateful to have Dr. Cole as my physician. He always treats you and your concerns with equal care, concern and respect. He is very straight forward regarding treatment options and does not hesitate to refer you to a specialist if required. A good doctor and a good man.

Submitted Nov. 24, 2011

I have been a patient of Dr. Cole for at least ten years. He has been excellent. He never hesitates when you need a referral to a specialist, and doesn't prescribe drugs that aren't necessary. While the office is always busy, he has taken the time to cover all the concerns I have during a visit (not just one thing per visit). I have found him to be caring and supportive.

Submitted April 15, 2011

I have been seeing Rob Cole for about 19 years. He provided my pre-natal care delivered my 18 year old daughter, my 21 year old neice and has been my family's physician ever since. Even my daughter is extremely comfortable with him and I've found him to be a caring, knowledgable practicioner. I agree that he is sometimes a bit rushed and will only deal with one health concern at a time, but that seems to be the "norm" in our healthcare system these days. I think that some of the negative comments on this forum are based on people looking for medication "quick fixes" or are looking from meds they are dependant on rather than medically need. Rob Cole is known for not being the MD that will just give you what drugs you ask for without first looking for another treatment option. I love Dr.Cole and will continue to visit him as long as he's in practice!

Submitted Dec. 10, 2010

Hubby was his patient since 1995. We saw him at his best & his not-so-best. Money-driven & one concern at a time, yes but they ALL want that. He did make early morning rounds (6:30) when hubby was hospitalized - many docs do not. Where we had a problem was with his incompetent staff. When Candace was there, she handled that reception desk very well, she joked with patients & maintained a comfortable rapport. After she left, the receptionists would book appts. for the wrong date & when we arrived for an appt. we'd be informed that we didn't have one. Another time for a Wed. night (the only convenient time I could bring my husband, his staff didn't call us to cancel it, therefore a wasted trip). The cleaning lady said she saw Dr. Cole leave. We had to reschedule & when we finally got to see him he informed my husband that he had missed his appt. He posted signs that there was a hefty fee for missed appts. He couldn't handle the existing ones! He needs to 'invest' in better support staff.

Submitted Aug. 4, 2010

Absolutely a total waste of my time. I had a condition where my eye was bleeding and the receptionist would not return my phone calls. If I called on a Friday and said I am bleeding from my eye she would ask if I wanted to come in on a wednesday. Pretty rushed aside from that and doesn't care to take problems very seriously. Probably needs to fire his staff.

Submitted July 9, 2010

his examinations are not thorough, he rushes you through the appointment and he will only address one health concern at a time, overall i find him very aloof and uncaring as a family physician and am looking for a new doctor as soon as possible...

Submitted May 8, 2010

This is a doctor who once was good when he first started his practice, but now has lost interest in patient care. Always late, rushed and won't let you discuss more than one health concern at a time, having you return to yet wait again. Dismisses your concerns, which is unacceptable. If you have a choice, don't come to this one. It costs you health and money, and he has little respect to this unless it benefits him.

Submitted March 9, 2010