While doctors are also humans and have bad days, this cannot be an excuse for consistent mistreatment with more than one patient. I felt validated reading these reviews (but sorry more people had to experience her unprofessionalism). Dr. Luello struggles to find compassion for patients. Her comments are offhanded, rude and meant to hurt others who ask her questions or are confused. She is directly injuring her patients mental health through her words and actions. She should not hold such a position of power if she treats others with such cruelty.

Can anyone shed light on how she has not been disciplined when this has been reported by so many patients?

Submitted April 7, 2024

Over the past few years, there's been a noticeable shift in her demeanor at the doctor's office. She's transformed into someone who is consistently rude, lacking empathy, and outright hostile towards patients. Words fail to capture the depth of how her behavior has adversely affected my well-being during my interactions with her. Instead of addressing my concerns, she dismisses my pain and belittles me for seeking help.Thankfully, I've switched to a new doctor. I strongly urge anyone who has experienced similar mistreatment in her office to follow suit. There are superior healthcare providers available. Just because she holds credentials and has connections doesn't justify enduring mistreatment.

Submitted April 4, 2024

Over the past few years, there's been a noticeable shift in her demeanor at the doctor's office. She's transformed into someone who is consistently rude, lacking empathy, and outright hostile towards patients. Words fail to capture the depth of how her behavior has adversely affected my well-being during my interactions with her. Instead of addressing my concerns, she dismisses my pain and belittles me for seeking help.Thankfully, I've switched to a new doctor. I strongly urge anyone who has experienced similar mistreatment in her office to follow suit. There are superior healthcare providers available. Just because she holds credentials and has connections doesn't justify enduring mistreatment.

Submitted April 4, 2024

Dr. Luelo has been extremely rude and condescending towards me the last few visits I’ve had. She seems annoyed with any questions I have. I do not even feel safe leaving my care in her hands. SO disappointing since she was a decent doctor the first years that I saw her.

Submitted March 29, 2024

She was my GP until I was in my teens. I was suffering major depression and anxiety after my parents had divorced. After my mom had expressed her concern, and I was in tears, Dr. Luelo looked at me and said I couldn’t be that depressed if I was able to get up and put makeup on. She completely dismissed me and to this day I can’t believe a doctor would treat a patient like this. She never offered any treatment or help regarding my mental health. She also got frustrated and basically yelled at me when I was having some other digestive issues. I was a teenager. Although this was over 15 years ago now, it was a terrible experience and I’ll never forget it. She showed little compassion and/or empathy regarding any issue I brought forward to her. She was snarky, condescending and no one in my family ever went back. I now have a wonderful doctor who actually listens to me and wants to help no matter the issue.

Submitted Jan. 31, 2024

Dr. Luelo was my GP for over 20 years but during the last 5, something has obviously changed with her personally that has quite clearly affected her ability to be an objective and caring physician/human being. She became very intolerant of questions, often responding with a snarky comment. She took verbal comments out of context and put her own judgment/spin on them. But what hurt most of all was when I was crying in her exam room, saying I had suicidal ideations and asking for help but she basically yelled at me saying "what do you want me to do?!" She was frustrated with me as a patient because I had already tried many types of pharmaceuticals with no benefit, only side effects. Read that again, you were frustrated with me as a patient because I have treatment resistant anxiety and depression!!! Something I am now working on with a specialist for premenstrual dysphoric disorder and a severe fluctuating hormonal imbalance (dx by a simple private urine test that you never offered). I really hope for the sake of all of your current patients that you've had a chance to reevaluate your less-than-ethical behavior over the last few years and your other mental health patients haven't fallen through the cracks. If you don't understand mental health, either educate yourself or remove that from your scope of practice.

Submitted April 27, 2023

Dr Luelo is an exceptional family physician. She has been my family doctor since her practice opened. I moved out of Calgary a number of years back and continue to drive in to the city to see her, so that speaks to the quality of care I have received from her over the years. When my husband’s doctor retired, he also started going to her, and has experienced the same quality of care that I have.

My medical needs have changed with age, and I now have a number of specialists. She has done a wonderful job of coordinating the medical resources that I need, and answers all the questions that I have had. I like that she treats me like a partner in my health and I feel comfortable asking her anything.

I was in my early 40s when I started seeing her and had a number of family physicians before her as we have lived in other provinces. So, when I say she is the best family doctor I have ever had, this is a very high accolade.

Submitted Sept. 2, 2021

Dr. Luelo has been my GP since I was a child. I have never had an issue with her until I came to her about being diagnosed with ADD. I tried to ask about treatment options besides stimulants stating that I wasn’t sure I felt comfortable taking prescription meds for it every single day and she accused me of not wanting to better myself. When I broke down in tears she eventually said I was contradicting myself because I was too emotional and that I should just come back another day. I left feeling completely invalidated and hurt and I will be searching for a new GP. This saddens me as I’ve become very comfortable with Luelo but if you have mental health concerns I would not recommend her.

Submitted Feb. 23, 2021

Dr. Luelo is very professional and takes the time to fully listen to whatever you have to say - this is very much appreciated. I highly recommend her.

Submitted Nov. 5, 2020

Dr Luelo is an amazing,wise ,caring Dr. She has been my Dr for 22 years and she always takes time to get to the root of the problem. Can’t say enough positive things!

Submitted Sept. 21, 2020