Gail Lam Clinic Calgary
7007 - 14 St.
Calgary, AB, Canada
T1Y0
7007 - 14 St.
Calgary, AB, Canada
T1Y0
No Phone Number Provided
No Website Provided
had an incredibly disheartening experience with Dr.Lam. I had met her in early 2022 shortly after a miscarriage.
I was told she had taken me on as a patient ( I was initially referred to Dr. Mattatall ) due to the complexity of my medical history. I was surprised, but excited to have someone who ideally would just push birth control and tell me to take a Tylenol.
Wow, was I wrong.
I had let Dr.Lam know that my pelvic pain was a result of my being intolerant to a certain food group a very new discovery- she immediately started seeming annoyed especially after her explaining her experience with difficult cases. I even asked her if I should be assigned to someone else as I didn’t want to take her time from someone who really needs it- she said no so I thought we were okay.
Following my examination I had to show Dr.Lam photographs of something that was going on for her to take me seriously. Afterwards she seemed incredibly irritated. I had just hoped this was due to her being busy.
I don’t think that it was. So, I had called prior to our telephone follow up ( front desk staff are amazing by the way ) literally begging for a different doctor but I was told to give her another chance, that she could be this way sometimes but that she was a good doctor and I deeply regret doing so.
During my follow up, Dr.Lam would not stop pushing birth control. I had been on MANY hormonal and non and either way I would bleed for 6+ months without stopping. Sorry, but heavy bleeding for six months is not okay and my GP told me to just not go on it again. I was also experiencing some other issues to which Dr.Lam told me “ she didn’t believe my reasoning for the exam” and kept pushing when I get my implant prescription she would then examine me. I had let her know I was hesitant and likely wouldn’t be doing so due to my past history, I would look into it as she seemed excited about the possibility of it working but I was not comfortable in getting it. So, she decided I was going to do it and asked me when I wanted to book for the implant, she had sent the prescription to my pharmacy. I never told her I was booking for it or even getting it. I had asked her if I was allowed to even book for an exam if I didn’t get the implant- based on what she was saying that’s how she made me feel, I asked for clarification as I wanted to be fair but also honest ( not mean ) about how she was making me feel. She let out a very frustrated sigh and very rudely told me “ how about I just leave it up to you “ and quickly ended the phone call.
As someone dealing with recent child loss and experiencing very difficult body changes and depression I have never been so hurt by a medical professional in my entire life. I am beyond disappointed and disgusted by her behaviour, I did not feel cared for and she told me straight up she didn’t believe my reasoning for an exam.
Despite her having needed to be shown photos of what I was dealing with during our consultation.
Which, ended up needing surgery by the way which I have now had ( March 2024 ) but now have to call around the city to find anyone who will remove my internal stitches as I dread the thought of ever seeing Dr.Lam again, I would have rather waited two years to see Dr.Mattatall than 18 months to be treated like I didn’t matter by a woman with zero bedside manner. I genuinely have less hope at this point that I’ll ever receive proper gynaecological care. I am now at square one waiting and hoping I get a gynaecologist that doesn’t treat me poorly because I don’t fit the cases they typically work on.
Submitted March 31, 2024