Ratings for Dr. Gail Lam

5
Staff
5
Punctuality
1
Helpfulness
4
Knowledge

had an incredibly disheartening experience with Dr.Lam. I had met her in early 2022 shortly after a miscarriage.
I was told she had taken me on as a patient ( I was initially referred to Dr. Mattatall ) due to the complexity of my medical history. I was surprised, but excited to have someone who ideally would just push birth control and tell me to take a Tylenol.
Wow, was I wrong.
I had let Dr.Lam know that my pelvic pain was a result of my being intolerant to a certain food group a very new discovery- she immediately started seeming annoyed especially after her explaining her experience with difficult cases. I even asked her if I should be assigned to someone else as I didn’t want to take her time from someone who really needs it- she said no so I thought we were okay.

Following my examination I had to show Dr.Lam photographs of something that was going on for her to take me seriously. Afterwards she seemed incredibly irritated. I had just hoped this was due to her being busy.
I don’t think that it was. So, I had called prior to our telephone follow up ( front desk staff are amazing by the way ) literally begging for a different doctor but I was told to give her another chance, that she could be this way sometimes but that she was a good doctor and I deeply regret doing so.

During my follow up, Dr.Lam would not stop pushing birth control. I had been on MANY hormonal and non and either way I would bleed for 6+ months without stopping. Sorry, but heavy bleeding for six months is not okay and my GP told me to just not go on it again. I was also experiencing some other issues to which Dr.Lam told me “ she didn’t believe my reasoning for the exam” and kept pushing when I get my implant prescription she would then examine me. I had let her know I was hesitant and likely wouldn’t be doing so due to my past history, I would look into it as she seemed excited about the possibility of it working but I was not comfortable in getting it. So, she decided I was going to do it and asked me when I wanted to book for the implant, she had sent the prescription to my pharmacy. I never told her I was booking for it or even getting it. I had asked her if I was allowed to even book for an exam if I didn’t get the implant- based on what she was saying that’s how she made me feel, I asked for clarification as I wanted to be fair but also honest ( not mean ) about how she was making me feel. She let out a very frustrated sigh and very rudely told me “ how about I just leave it up to you “ and quickly ended the phone call.
As someone dealing with recent child loss and experiencing very difficult body changes and depression I have never been so hurt by a medical professional in my entire life. I am beyond disappointed and disgusted by her behaviour, I did not feel cared for and she told me straight up she didn’t believe my reasoning for an exam.
Despite her having needed to be shown photos of what I was dealing with during our consultation.

Which, ended up needing surgery by the way which I have now had ( March 2024 ) but now have to call around the city to find anyone who will remove my internal stitches as I dread the thought of ever seeing Dr.Lam again, I would have rather waited two years to see Dr.Mattatall than 18 months to be treated like I didn’t matter by a woman with zero bedside manner. I genuinely have less hope at this point that I’ll ever receive proper gynaecological care. I am now at square one waiting and hoping I get a gynaecologist that doesn’t treat me poorly because I don’t fit the cases they typically work on.

Submitted March 31, 2024

1
Staff
1
Punctuality
1
Helpfulness
1
Knowledge

I was referred to her clinic..by my doctor saw one of the doctors there got told i was old...and that i was going to die if i dont take the medicine they wanted me to take...then went to reschedule an appointment ...and got told...that I have been dismissed from their clinic...I told my family doctor ...she contacted them...they reassigned me as a patient...I booked another appointment..saw one of the doctors there...he told me to reschedule a new appointment to further discuss my options for medication..and get me a prescription...I called and yet again reschedule...and got told again....suddenly... for no reason.....I have been dismissed from their clininc.......something is wrong with the doctors there...they are evaluating who they want as patients..and weeding people out....I believe Dr.Lam.......is the problem....everyone needs to report them to AHS...for failure to provide health standards....Its actually illegal...by law.this clinic needs to be shut down and Dr.Lam and Dr.padiachie need to be barred from any medical practices.

Submitted Nov. 10, 2023

5
Staff
5
Punctuality
5
Helpfulness
5
Knowledge

I love Dr. Lamb! She did surgery on me in September 2019 and made me feel super comfortable and still to this day. I’m feeling great because of her. I totally trust her and all the staff. Super friendly, super knowledgable and I love them all!

Submitted Jan. 21, 2023

2
Staff
1
Punctuality
1
Helpfulness
1
Knowledge

Terrible doctor, condescending and not trustworthy. If you say left she will do all she can to take the opposite approach. Not reliable either, only worried about how much she can bill for services.

Submitted Dec. 10, 2022

1
Staff
1
Punctuality
1
Helpfulness
1
Knowledge

Dismissive and does not listen. Seems to already have her mind made up about what she is going to do. Not a reliable doctor or patient focused.

Submitted Nov. 26, 2022

5
Staff
5
Punctuality
5
Helpfulness
4
Knowledge

She is awesome . I was so scared when i was in labour bt she is so helpful. She made my delivery so easy. I had baby on 2021-11-19. Thanku so much dr. Lam☺️

Submitted July 8, 2022

1
Staff
1
Punctuality
1
Helpfulness
5
Knowledge


I had my IUD insertion last month, I went today for follow up, I was waited almost 40 minutes, which is ok, and then I discovered Dr Lam has left the clinic she graduated.
I should be notified when I had my appointment last month, or at least when the appointment was confirmed last week, no respect at all.
I blame both the receptionist and Dr Lam for being careless non respecting, as I don’t think this graduation was suddenly happened , very bad and irresponsible start for new professional life, I believe bonding to your patients and being honest with them is overweighting your professional skills and knowledge.

Submitted Oct. 5, 2020

5
Staff
5
Punctuality
5
Helpfulness
5
Knowledge

She is a best Gynecologist. She is very helpful and friendly. Thank you Dr. Lam

Submitted May 23, 2020

2
Staff
3
Punctuality
1
Helpfulness
1
Knowledge

Dr. Lam has done my surgery and I cannot say enough good things about her . She's 5 out of 5 in my rating.


Submitted Feb. 11, 2020

1
Staff
1
Punctuality
1
Helpfulness
2
Knowledge

Terrible experience with her as an OB. Each time I had an appointment with her, I had to wait 1.5 hours in the clinic...not fun when you're 7 months pregnant and have to be back at work at a certain time. Once she finally saw you, you were out within 30 seconds. She would have a very surface-level check-in with you and that was it. Getting an appointment was also VERY hard, even if you were booking to see her weeks in advance. I know sometimes the OB cannot be there for the delivery of your baby, but I had not heard from her whatsoever leading up to the birth, during, or after my baby arrived. I am so beyond disappointed with her services, especially since this was a very emotional and overwhelming time as a first time mother. Terrible from top to bottom and I would not recommend her services if I am being completely honest. I hope next time I am pregnant, I have a doctor who actually checks up on my status and is on time for appointments, as well as offer advice and support where needed. Very unimpressed to say the least...

Submitted Nov. 16, 2019

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