Dr. Al Alipio
Staff
Punctuality
Knowledge
Dr. Al Delos Santos Alipio
849 Upper Wentworth Street
Hamilton, ON, Canada
L9A
849 Upper Wentworth Street
Hamilton, ON, Canada
L9A
19053885996
No Website Provided
Let me preface this by saying that I have been a patient since he took over two practices. The quality of service from this office is horrible. No one answers the phone. The voicemail from the phone states not to leave a voicemail as it's not monitored, showing the disinterest they have in serving their practice. The hours offered at this office also fluctuate so much so that I have ended up seeing different doctors more than my own. I have not physically been seen by Dr Alipio for over 5-6 years, the nurse practitioner is amazing though and I do really appreciate and recognize her effort. But with that being said, she can't nor is it her job to carry the entirety of the practice. Dr Alipio should. When you are lucky to get through to a receptionist, at least for myself, I am usually met with a dismissive tone or told to call another day or shuffled around to different offices in the area when Alipio is not around. I don't need to see a doctor a lot, I am in good health and generally don't have any issues but when I do need help, it's a hassle that I don't want to participate in. Going to a doctor and receiving care shouldn't be this difficult, and this experience has been shared upon my entire family who are all patients under Alipio. The amount of times that they send you for bloodwork, then proceed not to follow up, then request again after they realize their mistakes is beyond. When you try to be an advocate for your health and request tests you are often shot down because they don't deem it necessary. Moral of the story is: If you are looking for a family doctor, do not choose this office. The nurse practitioner is fabulous, the doctor is absent.
Submitted Jan. 9, 2024