5 Stars: Treatment was very well done and Raul is a very friendly guy.
0 Stars: What to be aware of: Early October I received a call from their office saying that there was a pending balance that the insurance did not cover. They said they sent me the statement, but we went over the info in the call and they had my old address, hence why I had not received anything. They corrected the address and sent me again. I got it a week later, and the balance was over $600. Which is a lot more than the quote they gave me, and I would not do it, or would have reached out to insurance first, before deciding. Now that I had the statement, I did contact insurance to try understand why that was a lot more, and if there was a mistake or something. My insurance is good and that much higher value was uncommon. A week and a half later I receive a call from a collector and I now had to pay $200 more. I understand how it works, and that it has been two months, but I wasn’t aware until they called me and we corrected the address so I could get the statement, which I must say again, I only had it for a week and a half now. So, I did not think the extra fee was fair – I had just received the statement and have no problem paying it, I just needed to confirm with my insurance. I decided to call the office to figure things out and see if I could avoid the extra charge. Unfortunately, call with the office lady went south fast, she insisted they had my correct address from the get-go and became unfriendly fast. (I would be frustrated by fine with a polite “I’m sorry there is nothing we can do”) I also asked to speak with Raul, or her supervisor, but they were busy and she told me to go there after working hours… I wonder why would she tell me to go when there is no one there… ( anyways everyone has bad days, right? So I guess that’s ok. I don’t have the sample size to judge, but the office people might and this review may help them be aware of my experience). So, between the lack of empathy in the call, insisting on something wasn’t true, the misleading quote that lead me to do the treatment earlier (here I’m hoping its just an outlier, and they didn’t do on purpose) I felt I had the responsibility to share my story with everyone here so you can carefully and proactively avoid issues like I had with them. That being said, I’m not even going to wait on email back from insurance explaining it, and have decided to pay without escalating it further, but am not going back there nor I would recommend it to anyone since not only its costing me more than 3x what I agreed after following their info, but also as my customer experience was very bad.

Submitted Oct. 28, 2021

Extremely impressed with the courteous treatment by staff and doctor. It was pouring rain when done with appointment and the technician that did my X-ray pulled out a golf umbrella and walked us to our car. I was in a wheelchair so this was way past expected service.

Submitted Aug. 11, 2021

Dr. Ortiz and his staff are amazing. Professional, friendly and efficient. Can't believe I even had a root canal today. Thanks so much for your amazing care.

Submitted Aug. 4, 2021

Outstanding beyond expectations. I had debilitating pain and required emergency root canal. His office took my situation seriously and was the only one to call me back the same day and schedule what ended up being a more complex root canal. Dr. Ortiz's skill, attention to detail and incredibly steady, secure and confident hands with the micro-drilling and work was impressive and a marvel to watch.

Submitted Jan. 18, 2021

Incredible doctor. So happy that I have found him. He saved my badly infected tooth against all odds.

Submitted Dec. 30, 2020

a painfree and excellent experience. dr. o. is caring and wonderful.

Submitted March 5, 2019

Dr. Ortiz fixed a prior root canal for me that was done 10 years ago. He was very proficient in explaining the procedure and what it would entail. He sat down with me to explain my 3D scan and what happened to my tooth. Dr. Ortiz found a way to fit me in his schedule right away to relieve my pain. I feel confident that my choppers were in the right hands. Bonus: he has a great sense of humor.

Submitted March 16, 2018

The entire staff here is excellent and very polite. I had an amazing experience getting a root canal, I initially was slightly nervous but it was quick and painless! All I felt was a slight pressure but it was over before I knew it. Overall an outstanding experience! I definitely recommend Dr. Ortiz and his team!

Submitted Nov. 7, 2017

I had an apicoectomy followed but a bone graft, the surgery was remarkably well done. It was so impeccably well done that I never felt any pain nor discomfort during and after the surgery. If you are looking for a professional endodontist I highly recommend Dr Ortiz. You will not be disappointed. His work is exceptionally and expertly impressive.

Submitted Jan. 5, 2016

Dr. Ortiz came highly recommended by a friend and I'm so glad I called ! They were able to get me in quickly. The staff is AWESOME and Dr. Ortiz is so knowledgeable, friendly and funny ! I highly recommend Dr. Ortiz for all your Endodontist needs!

Submitted July 14, 2015