He took a look at my myelogram and my cervical fusion which was installed in the back of my neck and said I don't see anything wrong but other Neurosurgeons did and he literally got up and left my husband and I in his office. I was told I had hardware failure and the hardware should have been put on the front of the neck. You need a liar Dr Mangels is your man .

Submitted Feb. 2, 2024

Dr. Mangels is one heck of a doctor!!! He did my neck surgery and made feel very comfortable and made sure I understood everything. He's a very good at what he does!!

Submitted June 7, 2021

I wouldn’t go to anyone else for my spine needs!! He was awesome, spot on regarding what I needed and yet doesn’t make mountains out of molehills!! Love him!

Submitted July 31, 2019

Dr. Mangels, Dr. Thambuswamy and Dr. Baird & his NP, Phil are wonderful and talented neurosurgeons & assistants.

Dr. Mangels is the best of the best. I don't think you can go wrong with his perfectionist demeanor and friendly bedside manner. He is a top notch doctor and person. He cares. He performed a 4 level posterior lumbar interbody fusion for me in 2006 with great long lasting results; so when my neck became a problem, it was a natural decision to select him to perform a 2 level cervical discectomy and replacement with artificial discs. My outcomes have been wonderful.

The office staff, as a whole, is pleasant enough but make NO efforts to make themselves available to patients or helpful above the minimal effort. We have all been to other clinics where you feel welcomed and this office does not make that kind of effort.

The business office lead, Konni, is fairly atrocious to deal with (and I am a good patient and pay all my bills- I even had to contact my insurance to request them to research and re-file my claim that was submitted by the office incorrectly- I'm not a business office person) so keep that in mind, but otherwise... I would definitely say the skills and talents of the doctors will be THE reasons you are pleased with this office- not the staff.

I'm just not accustomed to being initially approached by "professional" business people with the words..." IF you DID call, it's not documented"-
I'm sure you meant..." I can't see that my staff documented that call" or something else that sounds less like calling me a liar. I would never act that way to my patients. It's not my fault that YOUR staff don't return calls or document well, that's an office problem. Check yourself and your staff.

While I am on the subject of process failures in the clinic, I may as well point out that the phone system is antiquated and inefficiently explained to their customers/patients. You don't get an explanation of the role of the staff you are transferred to on calls, which leads to the humbling experience of being told you erroneously are talking to the "wrong person" (when in fact, the staff explanation just sucks).
Sometimes, you can find that phone calls are not returned in a timely fashion from the business (and sometimes nursing or scheduling), all around- so don't hold your breath for a callback.

It would seem that a significant culture change is needed within the office to improve customer satisfaction but I won't score the doctors low, because they are very talented.

I like my doctor and his scheduler, Bobbi and Ebony at the desk...but as far as a few of the other office staff...hmm, I'll reserve additional comments.

Submitted April 27, 2018

Had surgery by Dr Mangles in 2007 and have not had any problems since then. I have recommended him to numerous patients who have been helped by him as well.

Submitted April 18, 2018

He looked at my MRI & said he saw nothing wrong. Then told me how busy he was & acted like I was wasting his time. He was cold & unsympathetic. I broke into tears. I was in so much pain & had waited for months for the appointment! I just knew he would be able to help me. Instead, he just walked out of the room & left me there! Later I read my radiology report & saw a remark about me having a Chiari Malformation. I looked it up and it explains my symptoms exactly! My brain is protruding into my spinal column & he saw nothing wrong!

Submitted Feb. 26, 2018

Dr Mangels is correct He killed my husband. Do not go to this man His bedside manner is horrible and he is a liar

Submitted Dec. 15, 2017

The name "Mangles" says it all. On a good day, he's a good surgeon. On a bad day, he'll try to kill you. He botched my husbands surgery, nicked an artery & my husband lost half of his blood supply. His office staff are "inept" at best.

Submitted Aug. 14, 2017

He removed a tumor from my back between my spine and spinal cord. I have been living in terrible pain ever since. I still have numbness all the way around me. When I asked him how long I would hurt he told me to ask a pain doctor. It's been over 5 years, I had to go on disability, he didn't even care. I'm 51 and my husband was taking care of me and now he has passed away. No other doctors will see me now because he messed me up. This doctor doesn't care.

Submitted Jan. 30, 2017

Not only did he inaccurately assess my dad's back issue, he performed the surgery so badly that my father almost died. He was flippant about the outcome and heartless. Run from this physician.

Submitted Dec. 14, 2016