Summary: Dr. Connor's staff is wonderful, however, while Dr. Connor seemingly does good work, he lacks patience, compassion, can be condescending, and seems to operate on the cheap in my opinion.

Explanation: I've been managing periodontal disease for 20 years and due to moving I've had a total of 4 periodontists, therefore I have a history and know what "normal" is.
I had osseous surgery performed by Dr. Connor (this was my fourth over 20 years by different periodontists, so I knew what to expect). During my surgery he had to keep topping off the numbing agent and the last injection he gave me was particularly painful and resulted in Trismus (the inability to open my mouth very wide for 5 days). The saliva extractor that sucks saliva and debris from your mouth stopped working mid surgery. The assistant was very young and not very knowledgeable. He needed constant instruction on where to provide suction and didn't know the lingual side of a tooth from any other side. When I came back for my follow-up visit, I tried to address these issues with Dr. Connor and he didn't have the patience to sit and talk with me, he kept cutting me off mid sentence and would rush out of the room to the next patient. When the assistant called him back and told him I had questions, he begrudgingly came back and asked what the problem was. As I was trying to ask him about alternatives for numbing agents and told him about the painful last injection, his response was "oh that happens", there was no concern for my discomfort and he arrogantly asked me "you didn't feel the surgery did you?" At that point I gave up trying to address anything else with him because it was obvious he had no compassion, wasn't going to discuss alternatives, and his answer to everything was going to be "that happens". Other small but notable occurrences were that I was given a Ziplock bag with ice in it tucked in a gauze like sleeve for swelling (vs. the ice packs you smack to activate), I had to hold the x-ray machine in place with one hand because it kept falling, the dissolving stitches he put in didn't dissolve in the typical 2-3 weeks (he said they were trying a new brand) and let's not forget about the saliva extractor that stopped working mid-surgery with a suspected clog (according to Dr. Connor), which brought into question the cleanliness of their practice. To Dr. Connor's credit, when he realized I was contemplating going elsewhere for my periodontic needs, he did call me personally and gave a half-hearted apology, but was still trying to justify some of my concerns rather than owning the fact that these things shouldn't have happened. I'm giving him 3 stars because the work he did was quality work, but he could use improvement in his chair side manner.

Submitted Feb. 18, 2021

Zero stars. The staff was very kind and polite, Michael Connor, however, was the most arrogant, condescending, insensitive and rude human being. In all of my years I have never met a more unkind medical professional. My husband went in for an exam at the referral of our dentist. When I made the appointment for my husband I made the person taking the information aware that my husband has serious anxiety with dentists and she assured me everything would be fine. On his appointment day, when he got called back I told the hygienist that I will need to go back with him because he has severe anxiety with any type of dentist due to a bad experience he had in the past. I continued by informing her that he will be unresponsive and her reply was that if he needs me she’ll come get me. I felt that was a little off putting especially because it’s their job to make us feel secure but I respected her decision. After about 20 minutes she asks me to come back at which time I hear my husband and the doctor arguing. I asked what was going on and my husband said the doctor was rude and condescending by making comments like “you need your wife to hold your hand” in a mocking tone. He said that Michael Connor never even introduced himself that he started straight away with the rudeness and judgements. I explained to the Michael Connor about the past experience he had with a procedure gone wrong with a dentist while he was in the army and Michael Connor said very smugly “well, I’m not that doctor”. I continued, well when he had the root canal they didn’t remove all the bacteria and he got a very bad infection and was hospitalized for several weeks, to which he said, “you can’t blame the dentist the bacteria was already there”. I wanted to ask him, if he felt it was acceptable for a dentist to perform a root canal and not clean out the infected area completely before closing it up, but Michael Connor and my husband proceeded to argue because of Michael Connor’s smug attitude and comments. Then Michael Connor said to my husband, “I can tell you didn’t grow up in Florida” which then led me to believe not only is this man a horrible person but he’s racist too. I then said, “not all doctors have the right bedside manner for every patient so we’ll find another one”. My husband never received the exam but after Michael’s comment about “the doctor wasn’t to blame” and “the bacteria was already there” I feel we dodged a bullet because he seemed very incompetent. Do not go to Michael Connor he will shame you and make you feel like you’re a horrible person. He does not even deserve the title of Dr. Also, do your own research when your doctor refers another because I trusted their judgement and it was disappointing. I will inform our dentist to never refer this rude and incompetent person to anyone again.

Submitted Oct. 24, 2019

What a wonderful, caring Dentist. Dr. Connor is very understanding, has a fantastic personality and is a great listener. When you walk into his office, you feel right at home

Submitted June 2, 2012