HORRIFIC TREATMENT ! ! ! I would not take a rabid dog to be put down in this office...let alone a family member. You NEVER see the doctor...only Nurse Practitioners. At 4:00 PM we arrived on time for my wife' appointment. At 5:30 we were escorted to an exam room where my wife went over all her medical issues with the Nurse Practioner till 6:00 PM. She was then supposed to then receive her a, "free yearly physical". I was told I would have to leave during the exam even though my wife of 38 years requested that I stay. At 6 PM I went to wait in the lobby. I was tired and fell asleep waiting. At 7 PM the doctor's office closed. I awoke at 8:20 PM in the dark in the lobby. I went looking for my wife and found a nurse leaving to go home. We went looking for my wife and found her still waiting in the exam room. They had finished with my wife's exam at 6:20 PM and told her to wait for blood work...but had forgotten she was there. SHE HAD BEEN ABANDONED FOR 2 HOURS ! When I found her, they said she could go home, but I reminded them she needed blood work. They had forgotten that also! They then took her blood, but forgot to take enough blood for the A1C test, the most important test for a Insulin Dependent Diabetic. Later we had to go back to give additional blood for the A1C test they had forgotten to do, and to also go over the results of the physical. We were charged for a second visit, so I reminded them that the physical was supposed to be free, and they had forgotten to take the right blood the first time. They said that the physical was free, but to the get the results cost because a second visit was required to go over the results with the doctor...but we never saw the doctor!. They also coded the blood test wrong and I received a bill for hundreds of dollars from the blood testing company, and eventually a collection agency came after me because the doctors office never corrected the coding. Except for one or two exceptions, the whole office are, idiots, liars and thieves and should be put in jail...especially Naghavi.

During my physical I pointed out my left leg which was swollen to one and a half times the size of my right leg and had open sores with yellow fluid dripping out of them. I was given an order to get my ACL checked. As I walked out in the hallway to leave, a nurse saw me, turned around and gasped, "My God sir, what you doing about that leg?" That is stage 3 Lymphedema. That could turn into blood poisoning. You could loose your leg!" So much for a physical! I was 58 at the time and they didn't even do a prostrate or hernia exam.

My final visit was supposed to be for getting a referral for a sleep study. As usual, I never saw a doctor, only a nurse who took my BP and listened to my heart and said 60 beats a minute was too slow and I needed an EKG. She left and a tech came in, took one look at me and said he didn't know if they could do the test because I was too "hairy" to stick on the sensors. I told him to shave off the hair, but he said he didn't have a razor. I told him to go buy one from the drug store in their parking lot, but he said he couldn't do that. He then called another tech/nurse in who said, "Just stick it on him and see if it works." The tech ran the strip, left the room for a few minutes and came back. He said the doctor said I needed to see a cardiologist. I asked what was wrong and he said he didn't remember exactly what the doctor said, but is started with a "B". You heard right...this was the tech handing out serious info and having no clue what he was talking about. I asked to see the doctor again to get a better explanation, but was refused and was told I would get papers explaining it. I refused to leave till I saw the doctor again and was left in the exam room with the door open. I started chatting with a lady patient waiting in a exam room across the hall. I told her about my wife being forgotten and what the tech had just said. The lady was horrified. Just then a nurse heard me talking and came around the corner, told me I would need to wait in the room, and closed the door, but I opened it and continued my conversation. A few minutes later a woman about 40-50 with black hair, came and said she wold escort me to the lobby. I refused to go til I saw a doctor to get some answers. It was then I realized I was talking to Nancy Naghavi. I asked for a explanation and was told I would get paperwork, but I wanted to know hear from a doctor. She said she was busy with patients and had no time and would escort me to the lobby. I followed her to the lobby and she then left, giving me no more information but a handful of papers.

Due to my complaining to Family Care Plus Clinic, I eventually received a letter from Dr. Naghavi stating they would no longer see us. This place needs to be put out of business.

"The best way for evil to succeed is for good men to do nothing."

Submitted Aug. 13, 2016

Staff that thrive on brilliant stupidity. Half-baked associates with no professional conduct.

Submitted April 13, 2016

Waiting time over 3 hours and this is with appointment schedule days before. Terrible waiting time

Submitted April 11, 2016

SERIOUSLY LISTEN TO THESE REVIEWS AND STAY AWAY!!! I ended up in the ER, after Being examined by one of her nurse practitioners. I told her I wake up and can't hear out of my ear and she said it looked backed up and she gave me nasal spray. Few weeks after, I woke up and couldn't hear at all out of that ear. ER ended up having to clean it out and then do a flush. This clinic is also EXTREMELY RUDE!!!

Submitted Nov. 8, 2015

STAY AWAY!!! I should've listened to the other reviews. I only went because the clinic was near by and the actual doctor had some decent reviews, but you don't even get to meet with her! Her staff is just as TERRIBLE, RUDE, and USELESS as the reviews state. I was prescribed medication without a clear reason as to why I need it and when I called back to get more info they were NO help and then got rude about me calling back for more information. When I called and asked why I had to take the medication the ignorant lady I spoke to answered by saying "because that's what we prescribe to our patients." Oh okay, I feel much better now! She then thought it would be okay to yell at me and put me on hold and then transfer me, without even saying anything. On top of all that, they messed up with my billing and I have go back to the dinky clinic of theirs to get it taken care of. Really guys STAY AWAY!!!!

Submitted Oct. 27, 2015

Dr. Nancy Naghavi was my Dr. for over 10 years. The lady is great, very compassionate and cares very much about her patients. She is just very busy these days and people need to give her a break. The new clinic she built is great, her offices have always been over following with patients of all ages. She's a very nice person and worth waiting for. And if you don't like her that much then please find another dr. there's only like a million others out there, plus I can see her sooner!!

Submitted Dec. 15, 2014

I called after learning that they have affordable flu shots but it's a lie , they don't

Submitted Nov. 19, 2014

The staff at this office is very rude. The wait time is unbelievable. I was there 3 1/2 hrs for a visit. They do not want to give you test results. You have to make another appt for that. I tell them exactly what we are there for and they continue to ask why we are here. The system they have in this office is horrible. The Office Manager has no control, clear to see she/he does not know how to run an office. I will be switching offices. I also saw a Nurse practitioner not a DR! Was not even informed of that. Dr Nancy Naghavi is nice but because of the staff and the way this office is run, I will be leaving this practice.

Submitted Oct. 30, 2014

Not the nicest staff. Wanted to get a referral to resume my prenatal visit after i got my new insurance.They scheduled an appointment for me to come in just for that and after i must have paid them (copay), they simply told me all i have to do was call my insurance to select an Obgyn and call them to get a referral number.The next day,one of their staff left me an ''unapologetic'' voice message saying that i don't need a referral from them to see specialist.I called back to find out exactly what that was all about and was placed on hold for over 10 minutes before i angrily cut the call. What a ''wonderful'' first time experience. As I'm writing this review, I'm selecting a different doctor cos i can't deal with them.

Submitted Aug. 7, 2014

I've been a patient of dr naghavi for 5 years so I told my husband to go see her too. Last year in September he went for a physical and the nurse never called us for results. We called and the nurse said the results were negative and he was healthy. Well yesterday feb 6, 2013 we went in because my husband has the flu. After 2 hours in the waiting room finally we go to the back to see the doctor. She examines him and and looks thru his chart and asks how his synthroid was working? We were confused because nobody ever mentioned he had thyroid problems, so she apologized and asked to recheck with blood work. Well we were plenty frustrated but the flu was our concern so we decided to do thyroid test another day and her nurse gave us a script for amoxicillin and sent us on our way. That is unacceptable and that office needs to be audited. There are new nurses every time I go and this was my last straw. Thank goodness he wasn't supposed to be on blood pressure medicine but still Disappointed

Submitted Feb. 7, 2013