Rate Family Care Medical Clinic
Ratings for Family Care Medical Clinic
I have been with this clinic approx. 20years. My doctor dr.Ceuttie who has been the best doctor in my opinion. But of recent he has been very strange,I was there in October,2018 for a pap text a woman came in don't think she was a nurse, she told me to take off my clothes and lay on the table and the doctor will be with u soon she left no gown for me to put on,, so I open the door and ask dr. CEuttie for a gown and he said they don't use that anymore. At the time I thought nothing of it and did what they told me to do it was one of the most embarrassing experience I have had. After talking to a lot of people they agree with me this is not the norm and I should do something about it.
I have been a patient here (with the same doctor) for 30 years, and although I really like my doctor here, it is impossible to get an appointment with him. Even with urgent issues that require immediate care and close follow up, I can get nothing. I repeatedly get told to show up at walk in. So I have to wait 3 hour plus to see my own doctor who I can't get an appointment with, even for high risk issues?! My doctor is wonderful, but the reception staff is seriously lacking manners and any professionalism that is required for this job. What's the point in having a family doctor when your only available option is go to a walk in to seek any form of medical treatment. Something has to change here. If I do require an appointment, I can maybe get one in two-three months. Perhaps, hire doctors for the office that can deal with the walk in traffic so the actual patients can actually get an appointment!
The reception staff were friendly and could only do what they can. The walk in clinic is ridicules more than a 3 hour wait. There were several streams for care, but very conflicting. Just as you think you are getting near the top of the list they tell you there is anywhere from 5 to 11 people before you. I am sure things could be run more efficiently. I lived in Toronto and other than going to the emergency I have never had to wait this long.
Doctors are good, informative and seem to care. The front staff and nurses in training are rude and unprofessional. More than one occasion I have been turned away because they forgot to write down my appointment time and argued I didn't have one when I did. They don't listen to patients and one even laughed when someone was clearly in pain. The wait is hours long and it is not worth being treated like this. I don't go here anymore because it is impossible to make an appointment and even when I do the staff can't take write it down properly. Also request an expirement nurse! I've had issues with the one in training being unable to take samples and leave messages properly. You wil just have to get your test redone if one of them do it. Sadly my rating does not speak for the doctors there and the nurses. I hope they get rid of the front staff and update the clinic as it looks outdated.