Rate Commissioners Medical Walk-In Clinic
Ratings for Commissioners Medical Walk-In Clinic
Horrible service. Called to see if they would accept my 3 year old daughter who has a horrible ear infection. The receptionist said they were accepting until 1:30pm. My husband drove her across the city and made it on time. She sent her away and LIED about receiving the phone call. Terrible customer service and terrible attitude. NEVER go here. Awful awful AWFUL.
I could write a book about all the things this office has failed at. I will simply write a general list: referrals-on at least 4 occasions my referrals have been sent to the wrong location. That and at least 3 referrals I never heard from anyone therefore I waited months only to find out it was never sent. Faxes: this office apparently has the worst fax service I have ever experienced. The most recent issue being an important report from a spinal surgeon requesting Dr. Mekhaeil refer me for treatment was faxed in Nov 2016. After hearing nothing for 3 months I contacted the sinal surgeon who assured me they sent it but refaxed it twice more over the next 2 days. On calling this clinic they still said they never received it. This is just one incident out of several times per year I deal with this. My "family" Dr: The Dr I see is supposed to be my "family" Dr yet I can't make an appointment with her. I have to wait and fight to see her with all the walk in patients. She is only available Tues and Wed from 10:30-4:30 with an hour lunch. So yes a total of 10 hours in the week she is available for evryone not just family patients. Lost paperwork: I can't tell you how many times I have called about paperwork only to hear "we don't have it". Then suddenly it appears after looking through the piles of paper on their desk. Summary: in an emergency, ok...I still say go somewhere else. If you need ongoing care...forget it. I'm currently looking for another Dr. and I highly recommend seeking care elsewhere. Note: I don't have any complaints about the front desk gals. They have been patient and polite. Nut they aren't Dr.s who we are really there to see. Most of this complaint is directed towards the office manager who is incredibly rude and obviously incompetent.
At the end of a visit to see a doctor, my review boils down to the services. On two unrelated visits at least a year apart I was seen by a pleasant elderly doctor for a chest infection and bronchial cough that wasnt clearing. Leaving the office I attempted to have an antibiotic filled next door at Shopper's. The pharmacist immediately approached me and pointed out that I can't take the antibiotic due to an allergy noted in their records. I totally forgot about the allergy as I have rarely had the need for antibiotics. I returned immediately to the clinic and pointed out the mistake caught by the pharmacist. I asked if the allergy was noted on my file within the clinic's records and after the receptionist retrieved my file, sure enough the allergy was clearly written on my file. This doctor didn't even look! I decided to go to St. Joes and was given several doses of a medication through an oxygen type mask. I was then prescribed medication for pneumonia and followed up in hospital for a series of asthma test. A second visit was for a blocked ear and my hope to have any wax buildup removed. The same doctor happened to be at the clinic and said he wouldn't flush the ear for fear of damaging my eardrum. He prescribed ear drops suggesting it would help clear up my problem. About 5 days later I was totally deaf in that ear and I opted for another clinic. The doctor who saw me stated that flushing the ear is a routine medical procedure and the drops prescribed were only compounding my problem. In five minutes, he assurred me I would be hearing again. He flushed both ears and I left that clinic with my hearing back. I forget where this clinic was since I wasn't driving but I believe it was around Oxford. I doubt I will go back for any treatment at the clinic on Commissioners and Wellington again. I can't comment on the treatment of the clinic as a whole but I would say... See this elderly doc at your own risk!
The best staff , and the best dentist, nice, capable full of charisma , he made my day.