Rate Brisbane Private
Ratings for Brisbane Private
Was extremely grateful to have a outstanding surgeon here and he did a amazing job of a very complicated surgery.I was however absolutely shocked at the state this private hospital is in.Its Old, run down and in desperate need of renovations.My room was dirty and during my stay of 5 days saw one cleaner for my bathroom and room.But unfortunately it doesn't stop there.The nurses seem uninterested and apathetic towards patients. I felt unsafe when a nurse changing my PCA medications got the dose wrong and put in 3 times the dose it was meant to be in machine. Thankfully, i had a family member in the medical field with me and witnessed the mistake and had to run to get nurse unit manager. No apologies either. Communication is lacking between patients and staff and Drs.Nurses made me feel like i was a inconvenience everytime needed assistance. I also struggled to get my special diet catered for .The food provided is not private hospital standard by any means. My surgeon had advised i could stay and attend rehabilitation after my surgery rather than as a outpatient as i needed physiotherapy daily. The nurses were not happy and disagreed and refused to call my Doctor to discuss my treatment plan. Long story short... i was discharged without seeing my Specialist and was left at reception in a wheelchair. I am completely appalled with this hospital and i will not be returning even though it means changing specialists for futher surgery.Its all about $$ at the expense of proper care for patients.
Had the most amazing surgeon and my surgery was a success due to his skill and care.Its just very unfortunate he only operates at this hospital. Have never seen a private hospital run as pathetically as this one. Its old run down and rooms are dirty.Not once did a cleaner clean my room or bathroom during my stay.No menu for special diets either.This could be over looked if the level of nursing care was good.Unfortunately the nurses are apathetic and downright rude.I felt like i was a inconvenience using my buzzer for assistance with pain and going to bathroom post surgery.I didn't feel cared for as a post surgical patient at any stage of my stay.Surgeon had requested i could stay as long as i needed for rehabilitation but nurses had different ideas..I was pushed out the door without proper consultation with surgeon. I asked nurse manager to please call him to see me before discharge and i found out later they never bothered to call him.I was put in a wheelchair and left at reception alone.Clearly Heathscope is running a business and cutting corners in basic care for patients.I can't believe this is what i pay for with insurance. I have had operations at other Brisbane private hospitals and never ever experienced anything so disappointing as the treatment and experience here.I would never recommend coming here for care and certainly won't be back.
I have to say this is not my choice of Hospital after having been in here twice and my daughter three times I would have to rate the Post op floor 4D the very worst. This is a HealthScope owned hospital and it is all about the $s Nothing to do with the patient. The amount of waiting time when ringing for nurse assistance is any where from 5 Minutes to 15 minutes. There ought to be an investigation done on this floor 4D and expose them for what they are. After paying for Private Health all my life I wonder why I bothered after these experiences. The number of patients I have spoken to all have horror stories to tell re the Nursing care here. Absolutely no Senior nursing staff overseeing Student nurses as they all too busy sitting at their desks. This is a post op floor I might add. Gone are the days when the Sisters [ Nuns} ruled with an iron rod when this Brisbane Private was The Holy Spirit Hospital.
Doctors at Brisbane Private
Dr. Gauguin Gamboa's Latest Rating
Excellent surgeon and great man. Happy to help in anyway possible. Had 2 operations with Gauguin and have had great experiences both times.
Dr. Bruce Black's Latest Rating
Runs a little late but is to be expected. He is a little awkward with adults but absolutely amazing with younger kids Highly rate
Dr. David Hayes's Latest Rating
Straight talking dr with current knowledge. No BS, supportive and compassionate.
Dr. Robert Hodge's Latest Rating
I am indebted to him for saving my voice, he really knows his profession & is an expert in this field