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🇨🇦 Looking for a primary care provider in Canada? We are here to help!

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My 12-year old son fell hitting his mouth on the wall; they both gave him pain. He saw Dr Johnny who said he needed 2 root canals. I went for a 2nd opinion to Dr Park (in same office) who confirmed 2 root canals were needed. I requested that he use nitrous oxide and carbocain for the pain because my son has some allergies to other novicains. Nitrous oxide was recommended by our pediatrician and I chose this office specifically because they have nitrous oxide. Dr. Park said he would use nitrous oxide. During the procedure, parents are asked to sit in the waiting room far from the exam room, but when I walked down the hall to go to the bathroom, I heard my son whimpering and entered the exam room. Dr. Park notified me that he administered a needle of carbocain with no pain killer for the needle injection -- no nitrous oxide. The carbocaine medication wore off early because, as Dr Park explained, he had miscalculated the depth of the tooth and did not place the needle in deep enough. When the carbocain wore off, Dr Park did not administer more carbocain and did not administer nitrous oxide. My son felt the full pain of root canal drilling with no pain killers for the second half of the procedure. Can you imagine getting a root canal with the pain medication wearing off in the middle of drilling? After the fact, I asked Dr. Park why he had not given my son a second shot of carbocaine when the first shot wore off, and his response was that he felt he could just push through and finish the procedure more quickly without stopping to give more pain killer. I asked why he had not used nitrous oxide and he said that he thought it was \"unnecessary.\" This seemed inhumane to me, not to mention heartbreaking. I asked him if this is what he would have chosen for his own child, and he answered \"yes.\" Then I asked him if he had any children of his own, and he responded \"no.\" After that 1st root canal, the office scheduled us to perform the 2nd one. I requested a phone call with Dr. Park to discuss how to avoid the experience of extreme and unnecessary pain in this next appointment. I was asking what was the reason that he had not used nitrous oxide as he said he would, and if he would consider using it for this next appointment. He told me that \"we had already discussed this\" (his initial response in the office that he thought it was \"unnecessary\" is not a full response), and that \"other parents do not take up so much of his time.\" The time that we spent on that phone call was less than 7 minutes. I took my son to another endodontist whom I pediatrician recommended. That new doctor said that it is common procedure NOT to have performed a root canal in the first place and to wait for a month or two at least as the tooth pain may resolve itself when it is caused by physical trauma and not decay. Regarding the second injured tooth, we waited and it did resolve itself completely, making me think that the first root canal performed by Dr. Park was unnecessary. \r\n\r\nDr Park performed a possibly unnecessary root canal too soon (as Dr Johnny as well was prepared to perform), in the procedure he did not heed the recommendation of our pediatrician to use nitrous oxide to prevent pain, he miscalculated how much carbocaine to give and how deep to give the shot, he continued to perform the procedure despite cries of obvious pain, he tried to explain it away or cover up his decision to me as the parent by (what I would call) misleading me by speaking about \"his own children\" which he does not have, and then he dismissed my desire to discuss it further with him before proceeding. My son experienced extreme and unnecessary emotional and physical pain, and his possibly healthy tooth was killed (a root canal destroys the nerve root). Above my insurance coverage I was charged $490; I have very good insurance, and I expect that most over kinds of coverage would have left an even larger balance due. I am writing this review almost a year after the procedure to insure that I am not writing it out of unfair emotions.","sample_rating_pk":"5125883","customer_id":null,"appointments_available":false,"appointments_enabled":false,"appointments_email":null,"appointments_message":null,"appointments_thank_you_message":null,"accepting_virtual_appointments":false,"gallery_enabled":false,"rating_request_tools_enabled":false,"ratings_disabled":false,"doctor_location_hours":[],"is_promoted_doctor":false,"force_login_to_rate":false,"reviewed_ratings_only":false,"vanity_specialty":"","alert":null,"ranking":{"count":4,"value":2},"is_analytics_dashboard_visible":false,"doctor_locations_on_display":[{"id":2513240,"primary":true,"verified":true,"source":null,"location":{"id":2776671,"category":"clinic","created":"2022-08-30T10:01:00.769554-04:00","modified":"2022-10-03T10:41:07.630446-04:00","longitude":-82.180271,"latitude":42.414207,"slug":"us-nj-englewood-total-endo","city":{"id":155,"province_name":"New Jersey","province_slug":"nj","country_name":"United States","country_slug":"us","cover_images":{"autoxauto":"https://cdn1.ratemds.com/media/locations/country/united-states.jpg","253x83":"https://cdn1.ratemds.com/media/locations/country/united-states.jpg_thumbs/v1_at_253x83.jpg"},"modified":"2020-07-29T15:12:05.157037-04:00","created":"2014-06-25T11:34:15.276909-04:00","deleted":false,"slug":"englewood","name":"Englewood","cover_image":null,"province":34},"suite_on_display":"Suite 204","name":"Total Endo ","address":"300 Grand Ave","suite":"Suite 204","postal_code":"07631","city_id":155,"phone_number":null,"website":null,"image":null,"images":{"165x165":"//www.ratemds.com/static/img/locations/clinic.png_thumbs/v1_at_165x165.7ed2777bc15f.jpg","autoxauto":"//www.ratemds.com/static/img/locations/clinic.png_thumbs/v1_at_autoxauto.7ed2777bc15f.jpg","70x70":"//www.ratemds.com/static/img/locations/clinic.png_thumbs/v1_at_70x70.8dbdd6486c65.jpg","77x77":"//www.ratemds.com/static/img/locations/clinic.png_thumbs/v1_at_77x77.8dbdd6486c65.jpg","100x100":"//www.ratemds.com/static/img/locations/clinic.png_thumbs/v1_at_100x100.c205560f7442.jpg"},"rating":{"bestRating":0,"facilities":0,"value":0,"average":0,"count":0,"cleanliness":0,"services":0},"url":"/clinic/us-nj-englewood-total-endo/","geocode_address":"total endo , 300 grand ave, englewood, new jersey, united states, 07631"},"location_id":2776671},{"id":2513241,"primary":false,"verified":true,"source":null,"location":{"id":2776672,"category":"clinic","created":"2022-08-30T10:01:00.796917-04:00","modified":"2022-10-16T01:07:53.911035-04:00","longitude":-66.032075,"latitude":45.291495,"slug":"us-nj-south-orange-total-endo","city":{"id":3770,"province_name":"New Jersey","province_slug":"nj","country_name":"United States","country_slug":"us","cover_images":{"autoxauto":"https://cdn1.ratemds.com/media/locations/country/united-states.jpg","253x83":"https://cdn1.ratemds.com/media/locations/country/united-states.jpg_thumbs/v1_at_253x83.jpg"},"modified":"2017-02-01T09:14:14.895472-05:00","created":"2014-06-25T11:34:15.276909-04:00","deleted":false,"slug":"south-orange","name":"South Orange","cover_image":null,"province":34},"suite_on_display":"Suite 100","name":"Total Endo ","address":"71 Valley Street","suite":"Suite 100","postal_code":"07079","city_id":3770,"phone_number":null,"website":null,"image":null,"images":{"165x165":"//www.ratemds.com/static/img/locations/clinic.png_thumbs/v1_at_165x165.7ed2777bc15f.jpg","autoxauto":"//www.ratemds.com/static/img/locations/clinic.png_thumbs/v1_at_autoxauto.7ed2777bc15f.jpg","70x70":"//www.ratemds.com/static/img/locations/clinic.png_thumbs/v1_at_70x70.8dbdd6486c65.jpg","77x77":"//www.ratemds.com/static/img/locations/clinic.png_thumbs/v1_at_77x77.8dbdd6486c65.jpg","100x100":"//www.ratemds.com/static/img/locations/clinic.png_thumbs/v1_at_100x100.c205560f7442.jpg"},"rating":{"bestRating":0,"facilities":0,"value":0,"average":0,"count":0,"cleanliness":0,"services":0},"url":"/clinic/us-nj-south-orange-total-endo/","geocode_address":"total endo , 71 valley street, south orange, new jersey, united states, 07079"},"location_id":2776672}],"display_ads_on_profile":true}}

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