Dr. Sarina Govindasamy
Punctuality
Knowledge
Country Clinic: Countryman Kim DO
120 Northeast Dartmoor Drive
Waukee, IA, United States
50263
120 Northeast Dartmoor Drive
Waukee, IA, United States
50263
15159873117
http://www.iowaclinic.com/Specialist/Countryman-Kim
Up until this past year I would have given Dr. Govindasamy high marks as a family physician. Her office staff were always hot and cold and some downright rude, but she was great. Then it became harder and harder to get an appointment. Calling weeks ahead for prescription renewals I was barked at by the office staff that I should have called earlier and had to get a one month from a virtual clinic. Dr. G's colleagues stopped covering her patients when they needed an immediate appointment and she was now down to 2 days a week in office. Oh yeh, and she always seemed to be away, at least according to the office staff.
Last month I got suspicious and found out she was working at a Skin Care Clinic. Within a couple of weeks word came that she was closing practice in mid December. Then things got even weirder. Trying to make an appointment in the remaining 3 months was impossible, so no way to get prescriptions other than one month at a time at a virtual clinic. Basically her patients were left high and dry.
While this doctor has the right to determine the direction of her life and career this transition out of her practice was dishonest and unfair to her patients. The staff at her office treated any questions as the patient being rude and had no sympathy for their former clients. All in all a disappointing experience and not what I expected when I starting seeing doctors in this practice over four years ago.
Submitted Oct. 13, 2021