A very dynamic and decisive doctor, with an excellent 'bedside manner'. Front office staff rates five of five stars possible for friendliness and top efficiency.

The back office staff I encountered, well—I called the practice manager to complain about cavalier treatment by one of the MAs over a month ago and never heard back beyond a message on my phone the day I left a message for her—I returned her call within one minute of her leaving her message and I have not heard from her since. A second call, and leaving a message for her and still no call back. In her defense, she does manage three clinics but a simple call back is only common business courtesy and quickly made and resolved.

I have no confidence in this practice as a superb doctor does no one any good when they have 'toxic' staff working for them. As in the business world, ones employees who interact directly with the public can drastically affect the firm's [practice's] 'PR bottom line' and reputation. I hate to give a review that is lower than a doctor of Dr Bennion's caliber deserves but this patient cannot trust the practice because of the 'toxic', cavalier, employee with a practice manager who won't even engage to hear a simple complaint.

Submitted April 10, 2018