After going to a different and larger group in San Antonio/Boerne and not being pleased with the front office staff (they are still holding 639.00 I paid for tests my insurance already paid for), not being pleased that the doctor had not gone over the results of the many tests he'd ordered, finding out my diagnosis because I read it on the blood test orders and still dealing with the dizziness, vertigo, tinnitus, pressure in the ears, and hearing loss I "fired" the doctor and chose to see Dr. Jackson. WHAT a difference!!! His staff was very friendly, I had to change the date for the initial appointment and was able to get one for the following week, they didn't ask for hundreds of dollars up front (I have 2 insurances). The audiologist was very professional and kind. She did my hearing test and another test explaining each different step involved in the testing. Finally it was time to see the doctor. His nurse was just as nice as the rest of the staff. I asked her if the "former" doctor's office had sent the records, and they had not. Fortunately I had requested my own records from the former office and showed her the results of the 8 tests they had done so Dr. Jackson could look at them. He came into the examining room after reviewing the records and the results of the two tests done in his office. No surprise, my hearing had not improved. He did other routine check ups of which the balance was the one I failed miserably. He explained that while he would not do as many as the tests in the other office, he would need to do some over again. It is totally understandable since 1) one of the tests in his office was normal while the one in the previous office had not been normal, 2) it has now been 4 months since the other tests were done and I am still experiencing the same symptoms. Dr. Jackson was friendly, made eye-contact when speaking to me, and was knowledgeable, yet humble. Much has been stated here regarding seeing a PA, but the forms that they give you ask for a patient/representative to initial if it is OK to see the PA rather than Dr. Jackson each time. When I checked out, the lady working looked for an appointment that would work with my schedule. I will do the tests and then return the following week for Dr. Jackson or his PA to go over the results and recommend a plan of action. Right now I am counting my Blessings that I decided to look around and see if there was a different practice than the one I was recommended to go to in June and there was no need to go to Dallas or Austin to be seen as I had planned to do. I am pretty picky when I choose my doctors since I am the daughter of two and the sister of one.

Submitted Oct. 3, 2016

After being with my ENT for 13 years i was advised to get a second quote from Dr Jackson. He was extremely helpful. I normally get dizzy when my ears are cleaned, this time on my first visit I did not. We where amazed we where able to see what he was doing. Was blown away, how compassionate he was, and prompt. I now have a new ENT. Thanks Mr Jackson.

Submitted July 12, 2016

He is the best doctor I've seen in all of the USA!

Submitted June 24, 2016

Dr. Jackson is the best there is in the city in my opinion. I am reading some of the negative comments and am shocked because that is not at all the experience we have had. Of course we have to see a PA sometimes, that is because he is busy because he is GOOD. His staff treats all of my kids and we have been in/out several time with ear infections. The staff has been very compassionate and pleasant to work with. Sad to see a few negative experiences trying to deter others from seeing a truly gifted Doctor. I highly recommend him.

Submitted June 24, 2016

I had a wonderful experience with both Dr. Jackson and his office staff.

Submitted Sept. 24, 2015

Dr. Jackson and staff were wonderful. My sister had her surgery today and if I have to have the same surgery, I would fly to San Antonio, from Seattle, to have this level of care. Thank you!

Submitted June 19, 2015

Very knowledgeable. I am very impressed with his credentials. I found out he got an electrical engineering degree from MIT. He was very thorough. His staff were very friendly too. Thanks Dr. Jackson!

Submitted April 5, 2015

I am very disappointed in Dr. Jackson and his inability to meet his patients. After two visits and about $2,500; I still have not had the pleasure of meeting the infamous doctor. BUT wait there's more... I was seen by a PA, first visit she says, your hearing is fine but you need to see a physical therapist for the vertigo and imbalance. She gives me the name of a therapist whom she knows by first name. I follow up and start therapy. Im given an excuse for six weeks from work. Next visit again with PA; she released me to go back to work. My daughter requests that we see the PA because she is concerned about me going back to work. We ask her have you reviewed the therapy report, she says that she has not seen the report. I asked her shouldnt you have checked that before you released me. She says she has nothing to do with that office. WHAT?? Needless to say, I am extremely disappointed. I called to speak to the Dr or the PA after leaving several messages and
after three weeks, no one has returned my call. Lastly, my dizzy world still exist. But I guess, I should have listened when I had already heard about this office and Dr. Jackson doesnt care about his patients and that he only meet his affluent patients. So I'll mark this down as I SHOULD HAVE TRUSTED the person who passed this very valuable information.

Submitted Dec. 24, 2014

I think Dr Jackson was very professional and his staff was amazing

Submitted Sept. 8, 2014

Very disappointed in this doctor. When I saw him I was miserable and at the end of my rope because of horrible symptoms after an injury that damaged my inner and middle ear. His audiologist was very rude and insensitive and he made me cry, then Dr. Jackson was very cold and uncaring. He acted like he could care less about me or my condition, and I waited probably over 2 hours to see him. I left in tears and never went back. I had taken off work to go to this appointment and that time off was completely wasted. He divided up my symptoms and told me to go to other specialists, one for each symptom. My poor insurance paid almost 1000.00 for that visit and I got ZERO from it. I would never recommend this doctor to anyone.

Submitted Dec. 10, 2012