Groskin & Associates
1109 English Rd Ste 3
Rochester, NY, United States
14616
1109 English Rd Ste 3
Rochester, NY, United States
14616
No Phone Number Provided
http://www.rochester-area-dentist.com
Facility Affiliations
Insurance accepted by this Doctor
Other patients have successfully used these insurance providers, please call the Doctor's office to find out if your insurance plan is accepted.
Blue Cross / Blue Shield
I have been a patient here for the last few years and never had an issue before. I recently enrolled my children as patients. They are 13 and 14 yrs old. My son had to get some fillings taken care of and we had an appointment this morning. He is on the spectrum and also has Sensory Intergrated Dysfuntion..these were written down on his paperwork that I filled out. My son came back out to the waiting room and the dental Hygientist informed me in a full waiting room that the dentist was referring him to a pediatric dentist and the dentist refuses to finish his fillings. Confused , I asked why. She told me her was apprehensive and afraid. She said she would find someone for me to talk to. As I was waiting, I asked my son what happened and he said while the dentist was drilling, he told him that he could feel it and he thinks he needs more numbing medicine. He was not crying, screaming or out of control. He said he did not do anything else. My son is a very respectful child. His sister was in the next room and said she didn't hear him once and I was right down the hall with the door opens and I also did not hear him. Not once did the dentist or Hygeintist come to get me from the waiting room, if he was having an issue. I would of liked to know or see if I can be of some help with him. Still do not have any clearity why the dentist is refusing to see him. Then Jill who works at the front desk who has no idea her self what transpired in the room calls me back to a room to offer me a referral. I am not interestedin taking one child to Dr. Groskin's office and another to anither dentist. I still have NO answers to what happened and why he refuses to see my son. Jill was rude. shrugged her shoulders and me and gave me lots of attitude. I lost my temper, I'll admit. The whole situation and lack of communication and the way I was treated was too much. I am defiently leaving this office. I'm a little sad because I loved Enza! She was my hygeintist and she's great but this one incident whiped away good feelings that I had about this office.
Submitted Nov. 28, 2018