My wife and son were out of town visiting family in New Hampshire in June 2023 and Dr. Susan Horsley was the only dentist in the area available on short notice to address my son’s tooth pain. They said that my son needed a root canal and since they didn’t take our insurance we were quoted an out-of-pocket price of $1299 which was paid in full on the spot via credit card. The procedure took longer than expected because Dr. Horsley didn’t have the longer rods in stock, then sent my son away for an hour because she wanted to make a phone call and subsequently charged us for two visits. Two weeks later we received a bill for an additional $396 so I called the office to discuss and they refused to honor the original agreed-upon price even though Dr. Horsley acknowledged the verbal agreement made by her staff and subsequently took collections action against us for $503 (unscrupulously inflated from the additional $396 they demanded because $500 is the minimum amount that can be legally reported to collections). We have filed a complaint with the New Hampshire Office of Professional Licensure and Certification as well as the NH Dental Society. Please reply hear if you have experienced similar issues with Dr. Horsley as I wish we had been warned of this dishonest practice beforehand.
My wife and son were out of town visiting family in New Hampshire in June 2023 and Dr. Susan Horsley was the only dentist in the area available on short notice to address my son’s tooth pain. They said that my son needed a root canal and since they didn’t take our insurance we were quoted an out-of-pocket price of $1299 which was paid in full on the spot via credit card. The procedure took longer than expected because Dr. Horsley didn’t have the longer rods in stock, then sent my son away for an hour because she wanted to make a phone call and subsequently charged us for two visits. Two weeks later we received a bill for an additional $396 so I called the office to discuss and they refused to honor the original agreed-upon price even though Dr. Horsley acknowledged the verbal agreement made by her staff and subsequently took collections action against us for $503 (unscrupulously inflated from the additional $396 they demanded because $500 is the minimum amount that can be legally reported to collections). We have filed a complaint with the New Hampshire Office of Professional Licensure and Certification as well as the NH Dental Society. Please reply hear if you have experienced similar issues with Dr. Horsley as I wish we had been warned of this dishonest practice beforehand.
Submitted Nov. 26, 2023