I showed up 15 minutes early to check in for my 8:30 am appointment and was told my appointment wasn’t until 9:30 am. When I produced my appointment card showing my appointment time at 8:30 am the receptionist said there had been some adjustments to the schedule and they must have called to tell me but she couldn’t find any notes indicating they had. Of course, they had NOT called me. She could have apologized for the misunderstanding and offered to fit me in as soon as possible rather than making excuses but she didn’t. While I was waiting in the lobby another patient checked in 30 minutes late for their 8:30 am appointment and she was taken back right away,. So, fitting me in early should have been doable but the receptionist didn’t even check me in until 9:15 am. My interaction with Dr. Mills and his other office staff was great but didn’t compensate for the poor treatment I received at the front desk.

Submitted April 25, 2023

Undoubtedly, the most unprofessional eye care facility in Washoe County. Staff was rude, unprofessional and robotically performed their functions with little concern for the patient. Moreover, do not let the casual easy-going stance of “Dr.” Mills (with his long-forgotten and short military background) fool you. He did not even reply to my personal letter to him. Therefore, if this is how he runs his office, how does he treat his patients! Many other eye surgeons in Reno deserve you attention.

Submitted Jan. 24, 2022

I highly recommend the services of Dr. Mills and his wonderful staff at Eye Care Professionals. My cataract surgery was as pleasant an experience as one can have in a surgical situation. The surgical teamworks together like a fine tuned machine and puts the patient in a very relaxed frame of mind. These folks really know their business and are extremely professional. Highly recommended.

Submitted Nov. 23, 2020

The world was in a fog for me. I didn't realize how bad my vision was. Dr. Mills did my surgery and WOW! I am totally in awe of the colors and the clarity i now see with. The whole experience is amazing. This is as close to having bionic eyes as i will ever need.

Submitted Dec. 16, 2019

Dr. Mills and his staff provided me with exceptional care and a perfect outcome in my recent cataract surgeries. They are professional and competent, and they explained the procedures in detail. The teaching through the staff in the office was detailed and complete, leaving me without question that this is the best place in Reno for your vision needs. Dr. Mills is personable and friendly, he is obviously detailed oriented which put me at ease. It is a pleasure for me to recommend Dr. Matthew Mills.

Submitted Oct. 30, 2019

On the anniversary of my 90th birthday, I returned to Dr. Mills for my eye examination. The results were excellent. I am so very grateful to Dr. Mills for the excellent care I received for my cataract surgery in 2013. I found him professional, knowledgeable and caring. I would recommend him very highly. Thank You!

Submitted Oct. 25, 2019

The entire staff, especially Dr. Mills, accommodated my discomfort connected with anything having to do with eyes. The treatment , cataract surgery and lens replacement, was a huge success and my vision is restored to 20/20. Better than I ever expected. I especially appreciated that appointment times were adhered to and each step of the procedure was explained, thus alleviating my anxiety.

Submitted Oct. 24, 2019

It's a wonderful service they take complete care for all your needs i am recommending this service for all don't hesitate its a new world without glasses now everyone is very professional

Submitted July 23, 2019

bad experience of my cataract surgery. He had no idea what happened and that is not the answer i was looking for, when he promised me great vision which did not occur after the surgery. very disappointed and now i have to live with this. I totally regret getting cataract surgery.

Submitted July 12, 2019

I have been a patient of Dr. Mills for ten years and he has been treating/monitoring me for a glaucoma condition that I have had for some time. Some years ago, he informed me that I had cataracts in both eyes and that I was a candidate for cataract surgery. I was quite reluctant to have the surgery as I am a competition high power rifle shooter and I felt my shooting abilities were not being compromised by my cataracts. I could see the targets distinctly and did not feel handicapped in any way other than colors were not as bright and I started seeing halos around lights at night. My shooting scores were starting to stagnate or decline so I knew then that I needed to be treated for cataracts and so underwent cataract surgery performed by Dr. Mills. What a difference in my eyesight after the surgery! I could not believe bright colors were, especially whites. My previous color perception must have been like looking out a yellowed, dingy window though I was not aware of it. I only wish I had undergone cataract surgery years ago-I probably could have been an even tougher competitor and moved up in the ranks if I had not been so stubborn. So my advise to anyone who is stubborn like me, get over it and have the surgery and you won't regret it!!

Submitted April 29, 2019