Dr. Kimberley Hill-Johnston
Punctuality
No Location Provided
No Phone Number Provided
http://www.smilesniagara.com
We have been coming to this office for many yrs. When previous Dentist left we stayed and were happy. Until lately. Onlay put on a tooth it falls off, not once but 3 x's. Informed I would have to pay next time???!! What! Now it fell off again! The hygienist @ cleaning was demeaning , rude and spoke of me in 3rd person , picked at the onlay when cleaning after I told her about it. We are not having this procedure done as ins. will not pay , and she only comes in 1x every nine months. That is all Ins. pays for!! She had me sign a refusal and informed me that she has never had dental insurance. Who are these people?? The Dentist attitude has changed as well. Worst I was told I have to pay for a defective procedure. If it did not work 2x's would you not try something different the 3rd?. now it is the 4th....no, easier to blame patient and make money. I am so very disappointed.
Submitted May 12, 2023