I've been trying for two days to get a response and treatment scheduled for my father. It takes one phone call, and we've been waiting for two days as he gets sicker and sicker. When I called to inquire of the status of our request, the receptionist was rude and short with me and insisted they were "probably" working on it. I'm not sure what "work" there is to do on a phone call. This is extremely frustrating. My parents both love Dr. Trotter, but the support staff in the office obviously needs to make some improvements on response time and general customer service. I will also be forwarding a complaint directly to Dr. Trotter.

Submitted Aug. 17, 2022

I have seen Dr. Trotter since I first moved to Texas in 1995. He has always been very professional and has taken the time to carefully explain various situations related to my health. He answers questions with the latest medical information supporting his comments and advice. I enjoy my relationship with Dr. Trotter and am very comfortable that I am in good hands. On the occasions where he had to refer me to a specialist, he sent me to doctors with the best reputations and, in some cases, doctors he himself has seen. I give an unqualified positive reference for anyone seeking an internal medicine specialist.

Submitted Feb. 21, 2019

The staff is the rudest and most unprofessional I have ever encountered in any medical office. I was treated abominably today, when I attempted to see Dr. Trotter. When I explained that I had a whole host of prescriptions for high blood pressure, diabetes, high cholesterol, etc., that I had no more of, and that I was afraid I might die if they forced me to reschedule my appointment, the nurse I was speaking to on the phone when I called to let them know that I had been throwing up as I tried to leave for my appointment and would be 15 minutes late told me, "That's not our problem. You are a new patient, and that's not our responsibility."

"But I'll die without these," I pleaded with her.

"You are a new patient, and we are not responsible for that," was her reply.

I told her I would be there in 3 minutes and we could speak in person. When I arrived, they pulled me into an office manager's office, a woman named Jen. I noticed several signs on the wall that said that loud and angry behavior would not be tolerated, and I wondered what kind of business this was that they had that kind of problem so frequently it required a sign. I was soon to find out. Jen had on her desk perhaps the most unprofessional item I've ever seen for a person who is supposed to deal with patients and defuse situations. It was a hand grenade with a number "1" attached to it, and it said, "Complaints department. Take a number." Pretty funny, unless you've been treated like trash by other staff and left to die, in which case, it hardly seems appropriate.

I explained to Jen that I become violently ill when I get out of bed, and that this has been happening for years, has utterly destroyed my life. That's the very reason I was going to see a new doctor. I told her I was throwing up when I was getting ready to leave, had to lay down multiple times to start feeling better (because I was fasting for them all day, even though that's dangerous for a diabetic like me, and that makes my stomach problems even worse). She said she'd check with the doctor to see if he could squeeze me in. She walked off, then came back and said, "Nope. We'll have to reschedule you."

So I asked her what I was supposed to do to avoid dying from lack of vital medication in the meantime, since I had literally one pill left of each of my blood pressure medications. She suggested going to the emergency room or seeing if another physician would call the prescriptions in for me, since Dr. Trotter was refusing to see me. She told me to go up front to reschedule my appointment.

I walked up to the lady who was handling rescheduling, though I didn't get her name. When I told her I needed to reschedule a new appointment, she asked if I had spoken with the doctor about it. I said that I had just gotten done talking to the office manager and she told me to come around to the window and schedule a new appointment. So, the scheduling lady walked into the office managers office for about 5 seconds, walked back out, and said, "Sorry, but we have an office policy that a new patient is late to their first appointment, we will not see them, ever again."

I told her that was bizarre. I was just told to reschedule my appointment, and that this was the most unprofessional behavior I had ever seen in a medical office. She then informed me that if I was professional, I'd be at my appointments in a timely fashion. I informed her that I was sick and vomiting when I was trying to leave to come to my appointment, and then I left, flabbergasted. My mom is a doctor who knows Dr. Trotter, too! This is how they treat the families of other physicians at this so-called clinic! Anyway, I've looked up the rules of the Texas Medical Board and found multiple violations this doctor and his staff committed through this egregious course of conduct. I'm examining next steps to take against them. I definitely would not put my life or health in such callous and unprofessional hands.

Submitted Jan. 24, 2019

helped correct my blood presure . so advanced in treatment and knowlege medication.

Submitted May 14, 2018

Excellent practitioner and staff. I am so glad that I found him and for the continual oversight of my healthcare needs. Terrific physician, great skills, exceptional knowledge worker. Great practice!

Submitted July 11, 2017

Dr. Trotter has been my Primary Physcian for over 21 years, he keeps abreast of current technology, has always been easy to schedule and has always been very through all in his diagnosis and treatment of a medical condition. I highly recommend Dr. Trotter.

Gary Henry

Submitted Feb. 17, 2016

I have been Dr. Trotter's patient for 23+ years, and am fully confident in his level of knowledge and care. He is thorough and never hesitates to run tests or do referrals should that be required. I highly recommend Dr. Trotter!

Submitted Feb. 10, 2016

My wife and I relocated to this area 17 years ago and chose Dr. Trotter as our primary care physician. We have been very pleased with his medical care and are still with him. He has managed our care several times when we’ve been hospitalized for surgery or illness engaging appropriate specialists as needed.

When I had a stroke 8 years ago and was hospitalized, he provided an excellent neurologist whom I still see on an annual basis. On another occasion, Dr. Trotter noted a small anomaly on my resting EKG, and referred me for a nuclear stress test where they discovered blockages in the coronary arteries before I developed any symptoms. As a result, they have been able to treat it early and avoid complications.

We have found Dr. Trotter to be very professional, thorough and responsive. He is patient and addresses any concerns and answers any questions we have. He never makes us feel rushed. Any patient should feel comfortable consulting him and discussing medical care options.

Dr. Trotter also provided primary care for my wife’s parents who were in their 80s at the time. We trust him to manage our overall health care and recommend him highly if you are seeking a primary care physician.

Submitted Dec. 7, 2014

I have been a patient of Dr. Trotter's for 20 years. He is very knowledgeable about medications & procedures. If I'm having a problem he doesn't take care of, he refers me to a physician that is knowledgeable and is taken care of quickly. On occasion when I am ill, I have been worked into their busy schedule. I have referred friends to Dr . Trotter & they have been very happy with the treatment & professionalism they receive. Hopefully I will have 20 more years as his patient.

Submitted Dec. 5, 2014

I have been a patient of Dr. Trotter's for over 14 years. His office staff is good. Most times I have to wait a day to get in because he's booked up. However, once or twice when I was feeling so bad that I couldn't wait, the staff did work me in. He is very knowledgeable, listens to what I'm telling him and then discusses with me how he'd like to proceed. When I ask him about other options, he talks it over with me. I've been very pleased to have him as my doctor and convinced my husband to start going to him. I don't hesitate to recommend him to anyone who is looking for a new doctor.

Submitted Nov. 30, 2014