I have been going to Dr. Paula for approximately a year. Dr. Paula appear to be a nice guy, but several mishap took place over the year I was seeing the doctor. I have been taking a particular medication for approximately 14 years, and was taking two tablets daily. However, upon on seeing this doctor him or his nurse wrote a prescription stating take one tablet per day, and fortunate I was able to see he made a tremendous mistake on the prescription once the pharmacist filled the prescription. It is beyond my understanding how a specialist can make such a big mistake, which could have cost me dearly if I went by his or whoever wrote the prescription recommendations. I also had major problems with his office staff rescheduling me for blood work. I missed my original appointment for blood work, because of personal reasons. I called and asked the nurse or office manager to reschedule me, and she just kept giving me the run around. The staff who he has working for him kept telling me, " Well you had an appoint scheduled to do blood work, but you missed it. I explained to her I did miss the appointment do to personal problems I have been dealing with for the past six months. She promised to schedule me for another blood work appointment, but never did schedule me for an appointment. She had a very nasty demeanor over the phone. It is very imperative that a doctor have polite caring individual working for their facility, because their attitude and actions is a reflection of them also. The other major problem is that the company who do the blood work for this doctor is very unprofessional (Quest Diagnostic). The first time when I went to get my blood work taken they were talking personal business around the clients, and being rude to each other by arguing. I also have a funny suspicion that they may have misread my blood work, and if you ever try calling them, they will keep you on hold for almost an hour before they get to you (Quest Diagnostic). When an individual is dealing with an illness, they want to deal with caring individual, and not snappy office staff. Before going to Dr. Palau I was going to Kelsey Seybold, and the doctors and office staff were excellent. If I missed an appointment they had know problem with re-scheduling me, the lab (Lab Corp) was timely when taking blood work, you had know problem with getting through to the lab when calling, the nurse and office staff always friendly, courteous, and caring, they never made a mistake on my life or death medication prescription. I only stopped going to Kelsey Seybold, because they stopped taking my insurance. Dr. Palau is closer to where I live, Therefore; I decided to try him. I have found out sometime when your health is at stake it is worth driving to the medical center, and paying for parking. Well, for now on I will find medical care in the medical center area. Again, Dr. Palau appear to be a nice guy, and the prescription that was written was a mistake, but by prescribing the wrong dosage can cost someone their life or very serious complications. Furthermore, the office staff have a nasty attitude, and they do not appear to be caring. I can not excuse having a snappy, nasty, lazy and unfriendly staff.

Submitted Dec. 8, 2017

We use multiple insurances (BC/BS, Aetna, Medicare, Medicaid). I am responsible for the care of my severely handicapped sister. We've had too many incidents with inadequate or complacent care from doctors and hospitals in the past. It takes a LOT for me to say something favorable about any doctor who has cared for my sister. Dr. Palau is an angel sent from heaven. He has REPEATEDLY saved her life. He has a tender heart and the compassion required of a true healer. He was born to do this job. I treat him as a consultant on my sister's care team who is to advise me before I make decisions. I trust him with my sister's life, and with my life. If only there were more doctors with the devotion to their practice like him.

Submitted Dec. 4, 2012

Dr Palau was a very knowledgable about my infection, caring and compassionate. Great bedside manners. His office staff was polite and very professional. I highly recommend his services to anybody with a serious infection.

Submitted March 7, 2011

nice doctor but seems too laid back. he was ok with missing one day of a strong antibiotic treatment and didn't follow up to see if the treatment was successful. told me to come back when I was sick. I was not impressed. He does listen to your questions and is personable but again - too laid back.

Submitted Feb. 18, 2009