Received a termination letter from Dr Raman office manager Chad. Why you ask? I had an appt with Dr Raman a few days ago and there was a new front office personnel by the name of Jeff. It was just a simple med check visit. I have been seeing Dr Raman for 20 years and have NEVER had an issue in her office. Jeff proceeds to check me in and tells me that I owe $100.00. I ask him, what is the insurance contractual allowed amount? He says I don't know, Im not in billing. Now I have worked in medical insurance field for 30 years and I know that because Dr Raman is a contract provider with my insurance company, they can not charge me more then what is allowed. Well needless to say, Jeff thought he knew it all and said sorry, this is how I was trained. Did I get upset? Oh you bet I did and the conversation got very heated. Did we video tape the whole interaction? Sure did. I would love to be able to show Chad and Dr Raman how JEFF - the new front office staff handles her patients. Very poor customer service. So then instead of Chad or Dr Raman calling to find out what happen, they just believe what Jeff says and sends me a termination letter. Oh and while we were in the office, there was a couple there picking up all their medical records ( which they were being charge $150.00 for ) because they said they are never coming back either. So much for dedication to a patient she has had for over 20 years.

Submitted May 1, 2021