Ahh... Grace, yes, not a nice person at all. I have been with Dr. B for 8 years now. As always, he has done a wonderful job and has my confidence. Grace seems to get a kick out of degrading anyone in crisis. (I have seen plenty in 8 yrs.) Her preference to light complexions is obvious, at best. Dr. B. seems to never get the message from G. I am sure he is aware of her antics. She pretty much controls his every move. I expect sooner or later she will give me the boot as well.

Submitted July 12, 2016

The moment I walked into this office I did not feel welcomed. The appointment receptionist was always nice but this Grace woman is a total nightmare. She is extremely unfriendly and lacks people skills. She ruins everything. I often wonder if Ed is aware of this but if you read back through the reviews it sounds like this has gone on for some time. I did make a comment about her at our last appt and he didn't seem very happy about what I had to say.

If it weren't for Ed I would have never gone back. The moment he welcomed me as I made my way into his office, I knew he was the one for me. He is so easy to talk to. He brought me much ease while I was his patient. I actually looked forward to my appointments. It's too bad I was able to make my last one. After a very short while, I needed Ed. He put me on the right medication and had me feeling so much better. I will miss his care.

It doesn't seem like you're allowed to be human in this office or make mistakes. Well... I had my first actual missed appointment. I mistakenly noted the wrong Thursday (one week later) on my calendar and they gave me the boot. I received a letter... "We are no longer able to offer you further services". At least they KINDLY provided me a list of references. Things happen... We're human! And if you're Bipolar, you best not! I was his patient for 1.5 years on time and present every month except those 2 incidents. I kid you not, ONE missed no call no show. I had no prior history. I attempted to speak to Ed over the phone but the awful woman refused to give me a chance. She enjoys giving patients bad news. I could almost hear her smiling over the phone.

Life has its challenges and they certainly don't consider what this can do to someone. This was a relationship and it feels like a serious breakup. Rather than having a conversation with you about how missed appointments CAN get you discharged, they throw you out on the streets knowing you have such conditions.

I really thought I was being cared for but I think that says a lot. Some people work to make a living and then there are those that really love what they do.

Thanks Ed

Submitted Sept. 21, 2015

Grace is EXTREMELY rude and has no business working there. I asked to speak to Dr Borrego to let him know but she refused to allow me to speak with him and instead hung up on me. He is a great doctor but he needs a new secretary!!!

Submitted June 19, 2015

I began treatment with Dr. Borrego at an outpatient facility, and found him to be the best Psychiatist I have ever had. He was able to diagnose me properly as others used the fall back diagnosis of bipolar - which I never had. Unfortunately, I had to return to my Psychiatrist after my treatment because Dr. Borrego did not accept Medicare in his private practice. But, as a result of Dr. Borrego, my Psychiatrist got on the ball and changed the meds I was on to match what Dr. Borrego had switched me to. Obviously, I could not rate his staff or office so I left them blank.

Submitted Dec. 14, 2012

Dr. Ed Borrego has been treating me for approximately 4 years. He and his office manager, Grace, have been a Godsend, offered me support beyond my expectations to see me through some extremely difficult times. I have been dealing with mental health professionals for 30 years and this has been my most helpful, positive and nurturing experience so far. I highly recommend recommend this practice to those in need of mental health care. I can call with any question and/or concern and rest assured I will receive a response in a timely manner, I need not worry. Very satisfied and know I'm cared for.

Submitted Aug. 14, 2012

My experience at Dr. Borrego's office has always been pleasant. The receptionist was very nice and friendly which is why I am very surprised to see comments saying she is rude. The doctor is very caring and wonderful. I would definitely recommend this psychiatrist to anyone.

Submitted Aug. 14, 2012

At first Dr. Borrego appeared concerned and caring. Even though he has a terrible receptionist, I continued going. When she started giving medical advice instead of letting the doctor take care of it, I had enough. I guess Dr. Borrego didn't like hearing the truth about his receptionist. He would not return my after hours calls which he charges $25 for. In addition, he was prescribing me a medication that was not even FDA approved for my diagnosis. If you really want a good psychiatrist, talk to the receptionist. She is "very" "smart".

Submitted July 6, 2012

The doctor was amazing! He really listens and tells me what I "need" to hear, not just what I want. The front staff was warm and welcoming. I have seen that some people have "issues" with her, but I have nothing but good praise. God Bless everyone on the road to good health!

Submitted March 29, 2012

2nd experience with a psychiatrist and no complaints with the first one. This one, Dr Borrego, is exceptional in every way. He truly cares about his patients. He is a blessing to me!

Submitted Oct. 1, 2011

This is a great doctor because he listens to you. I hate that I have a huge crush on him. I am sure lots of people do! He takes care of his patients and has a good heart.I should probably change doctors!

Submitted Aug. 14, 2011