I feel that she does not take the responsibility of her patient. My dad went to urgent care the night before for unable to control muscle in his body, back pain, and blurred vision. They told him that he might have a possible TMI and to see his family doctor, and if the symptoms occur again before seeing family doctor, to go to the ER. He also sent his report to Dr. Chan. The next morning, when my dad went in to see her, she basically blew off the urgent care doctor and said that my dad was fine based on his history. She did do some blood work urine test, and prescribed him pain medication, and send him home to wait for the result. My dad had another episode that night and died in the ER. If it might have been a TMI, why didn't she send him to the ER right away? Why did she blew off what the urgent care doctor had said? When my mom went to Dr. Chan's to pick up paperwork, she did not mention my dad's passing and acted like it didn't happen. That is not very compassionate to me.

Submitted Jan. 24, 2014

I usually spends 30+ minutes waiting and it takes only 20 seconds for her to check on me. I got the same answers to almost all my questions: I don't see anything concerning. I always had to turn to other doctors to find solutions. I've been with her more than three years and I'm leaving now. She is super fast but I don't think she cares.

Submitted March 19, 2013

She is the most caring and compassionate and knowledgeable doctor. I love her and trust her with my life.

Submitted March 19, 2012

Been going to Dr. (Lillian) Chan for almost 10 years now. I've never really had any bad experience with her.

Submitted June 28, 2011