Rate University of Ottawa Health Services
Ratings for University of Ottawa Health Services
amazing reception team, they truly are some of the best ever. Friendly, kind, informative. They do their best considering the stress of their job and the volume of patients. The walk - in actually has good signage too - people complain that others get seen before them even when they take a number but if you read the signs its clear that if they're getting an allergy shot, or just seeing a nurse they get to skip the line because the numbers are if you need to see a doctor. I think its a great walk in clinic, you're always seen quickly (i've never spent moe than 1.5 horus there) and compared to other walk in clinics ive been to (4+ hours minimum) this is great. RECEPTIONISTS THERE ARE MAGNIFICENT and really helped me get the care I needed.
If you need to get tested for STI's don't go here. My boyfriend and I both have the clap, which we only just found out about because of my pregnancy. He got tested at the clinic maybe three months ago, and I was tested two years ago at the same place. They say that they'll call you if you have a positive result, which is obviously a lie, as neither of us were contacted. I am furious. What makes me even more mad is that, if untreated, chlamydia can cause infertility. I was also told by a doctor there that I had scabies (a highly contagious skin problem, not that they mentioned the highly contagious part) and spent over a hundred dollars to fix the problem. Not only did I have to shell out a lot of money, people around me also had to pay to do the treatment as well. Only problem is that I never had scabies, I had bed bugs from a lousy apartment. Just going on the fact that the city was reporting an epidemic for bed bugs at the time, I'm shocked that the doctor immediately diagnosed me with scabies, especially since I said it only started showing up after I moved apartments. If you want to be misdiagnosed, spend hundreds on drugs you don't need, and spend hours waiting to be seen then be my guest, but I'd recommend using another clinic.
The doctors thought I had strep or mono each time I visited, and had me tested for both 4 times each even after they kept coming back negative. After going back home to Toronto to a different doctor they diagnosed me immediately with something else which required surgery that same day. Each and every doctor I saw at this clinic missed this important diagnosis after I visited a couple times a week for a month. Would not recommend.
I have a severe chronic pain disorder due to a botched surgery, after beeing rejected by several doctors, I went to the Ottawa University walk in clinic, and was able to get booked an app for the very next day with a pain specialist, that was a year ago now, and on top of beeing seen ever single month, I love the fact that I am able to come in last min even if my own doctor isn't there, another doctor from the clinic will see me, and there is also a walk in option before 3pm Mon-Fri!! It's Awesome!! The only thing that really sucks is that you can't have any direct access.to your dr's office by phone as they have an answering service in a seperate department, which makes it extremely inconvenient especialy if it's urgent, as they all communicate via email! But that is such a small price to pay for the services I receive!
UOHS has been a real help lately, they always have an option for me to see a Dr. or a nurse practitioner. Granted sometimes it takes time for their nurses to return calls, but they are always very pleasant and patient with their patients. Staff is knowledgeable but seems to often pass to the puck to another employee. Referral services are great, very knowledgeable and always courteous.
No parking, rude reception. Doctors are okay but missed an important diagnosis