DM is a joke. Their staff isn't knowledgeable, many are rude. Their so called payment plans are a joke. I was turned into collections because I didn't pay a $500 bill in full, instead I sent in a payment comfortable for my family. They never notified me that my payment wasn't acceptable, instead they turned me into collections for not paying. Which is bogus, since I paid on the bill, I simply could not pay it off in full.
I feel that a true working family that actually pays for their own insurance is truly shafted and treated poorly by their billing staff.