Rate ALEGENT HEALTH LAKESIDE HOSPITAL
Ratings for ALEGENT HEALTH LAKESIDE HOSPITAL
The doctor was very helpful but the billing people used an address that was 11 yrs old to send us the bill. After 45 days and we had not received any bill we were sent to collections without any notification. My wife is an attorney and spent more than 10 hours trying to fix the mistake the hospital made. Very poor processes. The people at New Century Physicians of Nebraska were worse and most notably Darla who was rude and insensitive. All this because the hospital and billing agencies had our wrong address.
All in all for services, an outstanding facility with a very knowledgeable staff. However, once services rendered, don't be so quick to pay you bills (insurance or not) without thoroughly reviewing your bills against the services rendered. Alegent is expensive, yet their billing department needs to make sure to take their job very seriously, and like a good hospital should, audit themselves continuously.
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