Rate Billings Clinic
Ratings for Billings Clinic
I cut myself badly cleaning up around the house. My spouse took me to a different hospital ER that Billings Clinic. However, for follow up, I went to Billings Clinic as that was where my primary doctor worked. I was suprised when, upon visiting the referred orthopedic doctors office, I was belittled for my trip to the other hospitals ER. A very expensive test was prescribed with a "good luck" attitude. The arrogance was palpable. I tossed the script and have since changed hospitals/doctors.
Often prematurely threatens to turn bills over to collection agencies before insurance even has a chance to pay the claims. Faxes and forms sent from doctors, insurance companies, and other medical facilities sent to Billings Clinic constantly get lost by Billings Clinic personnel. The administrative and billing personnel and procedures here are in desperate need of improvement.
I rate nursing/technical staff as A, physicians as A- to B, billing service as D. When procedural codes can be ambiguous and 2 different codes are feasible and appropriate, Clinic uses the one that leads to disallowed procedure 3 times in my family's experience. One was resolved by complaint to State Board of Health, another was resolved after hiring an atty to file a demand letter,third is still pending. Third issue is this: Medicare disallows "self-administered medication" as charge, so pharmacy lists all tablet meds this way when filling the Rx and charging as prescription Rx would put charge into Part D. Hospital policy forbids using personal meds filled by outside pharmacy, so patients are forced to accept an end run around Medicare Part D. In my case, this added roughly $40 to charge. End result is hospital gets to bill patient full freight instead of amount after negotiated discount rate for Medicare or other insurance. Billing clerk was useless in explaining issue.