Rate University Of Kentucky Hospital
Ratings for University Of Kentucky Hospital
Horrible!!! Because of HMO I had no other healthcare choices. Missed diagnosis requiring emergency exploratory surgery - necrotic gall bladder with injury to liver and pancreas. Missed diagnosis after 40 years of horrible cardiac symptoms - now in 100% A Fib. After twelve years complaining of flank pain and my suspecting kidney disease was sent to Nephrologist. His diagnosis - Stage 3B CKD. Spent a week at Cleveland Clinic after retiring and was told nothing can be done for me. There is too much injury. I am alive only because I work very hard at it.
My wife had surgery, Surgeon very skilled, support staff very courteous and helpful, in brand new beautiful room on 11 floor. After surgery, hospital fully occupied, so had to stay in post op unit first night, but they got a comfortable stretcher for me to sleep on. Wife liked the food, cafeteria always open with wide variety of options. Large waiting area filled with art, not too crowded, large screen tracks where your family member is in the process (pre-op, in surgery, or post op) and pager to give update periodically during surgery. They have a large team to address all needs. They are a model for other hospitals.
DO NOT WASTE YOUR TIME OR MONEY HERE. I went to the ER with abdominal pain a couple months ago. They did a blood test, took a urine sample, and gave me a GI cocktail that would alleviate the pain for two hours. No ultrasound. Nothing. I was sent home and told to schedule and appointment with a GI. I could only get in with one of their specialists....2 months after my ER visit. I was able to push to get in sooner (ridiculous that I even had to push). When I visited the GI he ordered another blood test and an ultrasound; except the earliest UK could get me in for an ULTRASOUND was another month. I ended up getting help elsewhere and it turns out I had gallstones. My gallbladder was removed last week meaning my recovery will occur a full 3 weeks before UK even got around to getting me an ultrasound when they should have performed one before I left the ER.
Extremely disappointed in UK Neurology. My daughter has been experiencing blackouts since March, and we have been going to UK Neurology for care on this matter. After having an MRI, EEG, and some other tests, they were not sure what was going on. After the 1st MRI, my daughter had (short term) braces put on her teeth, and then we found out the 1st MRI showed some white spaces they could not identify. UK scheduled us for another MRI on November 17 after my daughter would have her braces removed. Yesterday, the blackouts were accompanied by some type of seizure. She had a total of 5 seizures yesterday. Knowing they could not do the MRI with her braces on, I had a dentist remove the braces this morning. After that, I called UK Neurology to tell them what was going on, and they told me to bring her to the UK ER where she would be seen by someone from the Neurology Department and they would do a complete workup and find out what was going on. While in the ER, my daughter had another seizure. The people from Neurology came in and checked her eyes, her reflexes, blood sugar, etc. Nothing abnormal was found. After sitting in the ER for 6.5 hours, they finally came in and said they did not think the seizures were Epileptic and were not sure what was going on or what to do. They said they would not be doing an MRI, but if I took her home, she would get well soon. They then proceeded to tell me to make sure I kept the MRI appointment on the 17th. Then they asked me if that was okay. What was I to say? I am not the doctor and it sounded to me like they had already decided to quit. Why would I want them to look for anything else, when they had already decided that since it was not Epileptic, they didn't know what to do. Also, if the MRI was important enough to keep on the 17th, why didn't they do it now?? 6.5 hours of waiting for such a horrible diagnosis. If I was UK, I would be absolutely ashamed to charge someone for such a horrific diagnosis. Excuse me, but I thought medicine was supposed to look for causes and cures; not for a simple diagnosis and run from something that might take some time to diagnose. Can't come up with a good reason to return to UK when that is the best they can do. My daughter cried all the way home and asked me why they couldn't help her. I had no answer.
Having worked in all acute care hospitals in Lexington over the last 35 years I can tell you that UK is an excellent hospital. The acuity of the patients they treat is much higher that any other hospital in Lexington and one of the tops in the state. What that means is that they treat sicker patients than most hospitals. They are a regional referral center that takes patients other hospitals can't treat including other Lexington hospitals. They are the only Level 1 trauma center in Lexington and one of only two in Kentucky. The nursing care at UK is on the same level if not better than any other hospital in this area. Last year they received Nursing "Magnet" status which is a rigorous certification that few hospitals obtain which reflects the overall level of nursing excellence. All in all UK is an excellent hospital. As with any hospital the physician you choose will effect the happiness with your experience so do your homework. My spouse and my child have been patients here more than once and the care has been excellent.