Penrose-St Francis Health Servs

At 76n years old, I have stayed in my share of hospitals., but none as bad as Penrose at 2222 N Nevada Ave. The facilities are horrible, I had back surgery and was told not to bend over, yet the room I occupied had a standard toilet bowl, not ADA compliant and I had to bend over to get up and down. Made a mistake and left some feces on the seat, it was still there when I left after three days. Couldn't find a menu for something to eat, but when I finally asked for food, what I received tasted like crap. The nurse on duty couldn't find my view to start an IV, after her fourth attempt I told her to get a lab tech, she reached her limit and I lost my patience. Don't go there, it's bad.

This hospital should be closed down. They are doing now harm than good, (for more about my experience, see my google reviews). If you are reading this and you have had enough, let's connect, these people must be held accountable for the lives they are putting in danger. The complete lack of empathy, integrity, and immoral behavior is abhorrent. Shame on you.

***DO NOT GO TO THE ER HERE IF POSSIBLE*** Before I start, this review is for the Emergency room services they provide. My review will look similar to many of the recent 1 star reviews. To start my wife was experiencing severe stomach pain, violent vomiting and was almost passing out from the pain. We got to the ER at 730pm, getting her checked in as she is yelling in pain. Initial vitals take about 30 minutes as David the nurse is taking vitals, my wife is in soo much pain he lays on the floor and can't get up. During this David is looking at me to pick her up, mind you I don't know what wrong yet and he is staring at me, like I'm expected to do something. I had to ask him what to do before any action was taken. After vitals we wait for 3 hours in the waiting room(at one point there was 5 staff members loittering at the front desk laughing and joking) before they call us into the back, we get back there the room isn't ready. We wait a bit, I get my wife situated in the bed, then one of the nurses that cleaned the room comes back in and ask her to provide a urine sample(mind you they could of asked this while they were getting the room ready, instead wait until I transfered my barely conscious wife to the bed). After the urine sample the first person to walk in is registration gentlemen, he proceeds to have my wife sign documents, barely explaining what they are, while she is almost unconscious and then ask if I would like to pay...it took 4 hours to get into a room and the first person in there is taking payment already. A bit after we finally get nurses to get my wife hooked up and IVs set, initially 3 nurses came in to assist, but they were having internal arguments and 1 of the nurses did not help from the other 2. How is it in a professional medical environment, the nurses are will put personal issues before the patient. Mind you to this point, we still don't know what's going on. Note. They gave my wife a "cousin" of a medication she is allergic to, even though they asked 3 different times if she is allergic to any medication. At 5 hours the doctor comes in and does his assessment, the doctor was the only person that seemed to care, asked my wife a few questions got her blankets, you know normal things nurses should of done,. After the doctor leaves, ultra sound is done and we are told we should have an update of what's needed next for the next hour and a half, I sit there, no update. Mean while, the entire time, the staff and nurses are gossiping and laughing so loud, it's disturbing my wife as she tires to rest. As a Veteran, I've been to many military hospitals and ERs in many different states and have NEVER experienced such a lack of humanity and self awareness. It's now 230am i go to ask the staff/nurses If there is an update, they all turn to me as if I interpreted there 2 hour gossip session and proceed to tell me there is no update. The ER at this hospital needs to be looked into. If you are still reading I'm basically saying the ER sucks, from the wait times, lack of empathy, lack of ugentness and I can keep going. Just don't waste your time at this ER, it will leave you bitter and disappointed that service at an ER has dropped this low. I'm sure at some point I will update with more poor practice but it's been a long night.

BUYER BEWARE!!! BUYER BEWARE!!! My 70yr mother who NEVER was a patient with Penrose Hospital received a call stating she had Liver Biopsy appointment authorized by her doctor and insurance but was NEVER a patient and NEVER received authorization from her doctor or insurance. Hospital made erroneous error! Hospital is at fault for Malpractice!! Hospital is negligent for injury!!! Do NOT go here!!!

The Dr in Ed department at 530 am was uselees..He was confused , condensending did not listen to patient.. He left the patient bleeding and did not referr the patient to a correct Dr to fix problem.. Patient was still bleeding hours later

assistant physician (in some states called an associate physician) is a new breed of provider. These highly educated doctors were specifically made to tackle the tasks of primary care in medically under served areas and work with a collaborating physician Tyler the PA in the ER was excellent. The physician on the ward was aloof and unapproachable. The nurses were very good.

Worst hospital ever. Doctors are even worse, don’t waste your time. You’ll leave worse off than when you arrived.

if you have COVID - avoid the ER. They will do nothing unless they can admit you. no treatment, no FLCC MATH+ protocol - ZERO. They will run a bunch of tests (not covid) and charge you accordingly. Then send you home and tell you to wait. Meanwhile, your symptoms and breathing get worse - and not only that - they send you home where it is 3K' higher in altitude. terrible service - bad triage. avoid.

Wonderful facility! Great staff during my labor and delivery! So amazing!

I had a devastating experience at Penrose Hospital in downtown Colorado Springs, Colorado. I was there three nights and, except for my last nurse, the night before I left, and the kind nurse who got me ready to leave, the nursing staff had no compassion and did not care for my needs: This hospital is surviving on past reputation: so sad,