Rate Glendale Adventist Medical Center
Ratings for Glendale Adventist Medical Center
I went to ER on 1/15/2018 because of the pain in my stomach. i did not vomplaint of anything else but just my stomach. Surprisingly, while waiting for the initial assessment of a doctor, I was called for EKG. I did not complaint of having any chest pain or difficulty in breathing but without telling me what the test is for the attendant just hurriedly put on those tapes in my chest to proceed with the test. After which she asked if I have submitted a urine sample. No body gave me anything and the only thing I always hear from the reception people was to just wait. Until someone handed me the bottle to which I was to put my specimen. I complied and handed it to one of the ladies in the front desk trusting that they know what they are doing. Time came when there was an available bed for me to take inside, the nurse ushered me to a bed just by the hallway where new patients are being taken by paramedics. You can just imagine how chaotic and noisy the area was. But I was hoping that the nurse named INGRID will do her job of takng care of me. She draw blood from and asked if I have given a urine sample. I said I have submitted it long before an initial doctor interviewed me. But Ingrid said they don't have it. Then I overheard her say over the phone that it should have been processed cause looking at the record in the computer it was submitted half hour ago but nobody processed it. After a long wait the attending doctor PTER UTAS, MD, came and asked again how I am feeling. I said the problem has not changed I still felt so much pain in my stomach. Dr. Utas did not bother to ask me how I feel in a scale of 1 to 10 because if I were to rate it itwll be an 11. Half hour has passed again and that was the only time a nurse gave me morphin to ease the pain. After 2 hrs, some took me for ultrasound. Brought me back in the hallway again. After several hours no update no word about all the tests they have done. Then come another attendant and took me for xray. Another surprise, because they did a chest xray! Now this is really getting weird. Back in the hallway, after 5 minutes another attendant came and tried to get me for CAT SCAN! So I called the nurse Ingrid and asked why will i have CT Scan? What about the bloodwork and ultrasound. What were those for? I said I've had it and I want out of here. They did nt address my problem but instead they were so busy banking on my insurance simply because they saw that I have a PPO plan. Nightmare at its best! I asked again for the result but the nurse won.t talk because it it is the doctor's duty to do that! Really? So where is the doctor?? Still she has the nerve to tell me that the doctor is really busy attending to patients. Am I not a patient, too? So I said if nobody's going to tell me the result in 5 minutes I'm out of here. I already signed a realease without medical advice form...but this doctor -Dr Utas, out of fear that he might not be able to claim anything from my insurance suddenly appeared out of nowhere. And he just asked me again if i am still in pain...but he did not say or concluded any diagnosis because he did not find anything wrong. This is clearly a costly waste of time. I checked DR UTAS' background and I couldn't find anything great at all about his practice. He never upgraded his knowledge in his 40+ years in the medical field. As for Nurse Ingrid she should review her duties & responsibilities as one. Patient should be given progress report and even if they signed a consent to be under their care..that doesn't mean we are signing our lives away. We still have the right to be informed of why tests are conducted and what are its side effect. To the management of GAMC I hope you are not into money making business but stand for what you are declaring...DIGNITY IN HEALTH SERVICE which I did not see at all.
I took my husband in Emergency early 2014, where he was diagnosed with a chronic disease. I have been meaning to rate this hospital but just got preoccupied with his care. Busy night and waiting room was packed, every now and then a Caucasian male nurse with an accent would announce how busy the Emergency Room was that evening. He finally called us in but my husband's room wasn't ready yet so he made us stand in the hallway. We stood there in front of a patient who was drunk and yelling. Rather than diffusing the situation, the Caucasian male nurse, who later I found was the supervisor named Sergi started getting into a war of words with this patient. Yelling at the drunk patient and telling the other nurses how this patient comes into their hospital a lot and abuses the system. Then he scolded the people in blue uniform that brought the patient and asked them why they couldn't go to another hospital. I was petrified by the way Sergi was acting, very unprofessional for a supervisor. Plus what happened to patient confidentiality. He blurted out information about the patient in the hallway. As things escalated between this drunk man and Sergi, more and more nurses gathered around. I think he even forget about us. Just before he took us to the room, he yelled to the patient "Mr. ____, you're an a**hole!!!" (it won't let me type the actual word he used). I contacted the management once, got transferred to a voicemail, left a message but no one returned my phone call. My husband and I were petrified. After his hospitalization there, we never returned.
Doctors at Glendale Adventist Medical Center
Dr. Sam H. Carvajal's Latest Rating
Excellent doctor! Great bedside manners, doesnt keep his patients waiting too long. But above all, great surgeon!