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Rate Ottawa Hospital - Civic Campus

Cleanliness
Facilities
Services
Value

Ratings for Ottawa Hospital - Civic Campus

1
Cleanliness
1
Facilities
1
Services
1
Value

I went to the Ottawa Police months ago asking for them to look into assault at the Civic Hospital and to investigate my own personal problems which also included the General Hospital. Both the police and patient advocacy did nothing and it does not surprise me to see yet another person below claiming to be assaulted in this facility. We need a true third party looking into what is going on.

flag | Submitted October 17, 2017

3
Cleanliness
3
Facilities
1
Services
1
Value

I was physically assaulted at this hospital with medical devices. I know that may be hard to beleive but it the absolute truth. I am now dealing with police, attorneys, the College of Physicians and Surgeons and others. If you have to go there make sure you take someone with you and use a video cam/phone. Watch everything. They caused me serious injuries in under two minutes. Assaulted by hospital staff. I still can't get my head around it. They took advantage of someone vulnerable. This may be a rare occurence but please heed my warning.

flag | Submitted October 16, 2017

2
Cleanliness
3
Facilities
4
Services
2
Value

I just left a comment about the my encounter I had at the hospital, I have to say the nurses on the trauma floor were wonderful. Very friendly, and were sorry about the mix up.

flag | Submitted August 31, 2017

1
Cleanliness
1
Facilities
1
Services
1
Value

I can't believe how I was treated at this hospital. The rudeness stated right from the first with the receptionist at the day surgery. I don't think she has smiled in 20 years. Our admitting nurse was very nice, I wish I had her name. My daughter was booked for surgery for 11:15 and they came a little early no biggie. After that it went down hill. I had to call recovery 3 times. Each time I was put off, ok I can live with that. The last time I called they said she was back where she started from, so off I go,.....only to be told she is not there. I call back and they said she is in tf13, when I asked where is that the clerk said I don't know. I finally found out where it was and go down. Guess what she is not there. Back up to the 3rd floor, where they said oh she was in the washroom, really you don't know where she is .because she went to the washroom. To make long story short. I finally found her and was able to have a short visit, but it took a charge nurse to figure out where she was. What a mess

flag | Submitted August 31, 2017

4
Cleanliness
3
Facilities
4
Services
2
Value

I had a cortisone injection in my foot on Friday June 23rd . I have had this done twice before so I know what it feels like etc . the Dr that preformed th e procedure Dr Jeleve ? ...Was the worst at it he rushed the procedure and hurt me alot . I have been in more pain now than before the procedure . He needs retraining !

flag | Submitted June 24, 2017

2
Cleanliness
2
Facilities
1
Services
1
Value

I had the worst service from nurses and was mistreated by Dr and employees talking behind my back. Never aging will I go there!!!

flag | Submitted June 11, 2017

2
Cleanliness
1
Facilities
1
Services
1
Value

Following my formal complaint about the conduct and actions of anesthesiologist Charapov and surgeon Phan resulting in an adverse event during wrist surgery at the Ottawa Civic Hospital, the College of Physicians and Surgeons of Ontario (CPSO) and the Health Professions Appeal and Review Board (HPARB) issued a decision that it was necessary to “advise Ilia Andreevich Charapov, MD, regarding discussing all options of anesthesia with patients and document the same, to ensure informed consent in accordance with the College’s policy” and to “advise Philippe Tran Nhut Phan, MD, on documenting the indications for surgery and clearly communicating these indications, as well as surgical expectations, to the patient as well as clearly reviewing the procedure with the patient post-operatively and ensuring the patient understands the information provided.” That it was necessary for medical governing bodies to take these actions is not reassuring for this or any other patient.

flag | Submitted May 26, 2017

5
Cleanliness
1
Facilities
1
Services
1
Value

I have severe BPD and social anxiety which causes me to have bouts of hysteria. I've gone to other hospitals before and never had any issues seeing a psychiatrist or psychologist. I decided to go to the Civic and I will never, ever go back. While I was there, I explained to the triage nurse that I was having a severe anxiety attack and feared that I was going to go into one of my hysterical episodes. She was very kind and reassured me that they would send me to see a psychiatrist as soon as possible. I thanked her and went back to waiting to be admitted. While waiting in the ER, I progressively felt worse and worse. When I was called to the admitting area, I asked a second time if they were going to call in a psychiatrist as I'm very obviously not well. The intake nurse (not the same nurse as before) then told me very bluntly that no, I wouldn't be seeing a psychiatrist or psychologist but that they would have me assessed by a normal physician. This sent me into a full blown psychotic breakdown where I just started bawling my eyes out and begging him to get me a real doctor for my mental health issues. He again refused. This upset me even more which then made him step away and get security. I'm a young 109lb girl and I was never once violent or aggressive (maybe a little verbally aggressive considering my state). The security came over and told me to step outside to calm down. I agreed though I knew that at this point, I could not physically calm down on my own. I'm usually on a very high dose of anti psychotic, anti depressants and anti anxiety medication. Security couldn't get me to stop crying hysterically so they called the police on campus. The police offer who showed up was rude, crass and very obviously uneducated on mental illness. He told me that if I could not control myself (which is exactly why I was in the ER to get help in the first place) that I would have to leave. I tried my best to calm down and explain to him that I am a psych patient and I really need some help. He told me that he simply didn't care and that I was to leave or he would arrest me! He literally pointed to the road, said 'that's Carling, better start walking.' I was appalled by his demeanor. I came into the ER begging for help and they basically threw me out and told me to take a hike all simply because I was in the midst of a hysterical mental breakdown. They could have sedated me if they felt they had to control me, I gave them the okay to do that when I walked in and was triaged. The fact that they kicked out a very obviously mentally ill girl onto the street and told her to take a hike, should say more than enough about the character of this hospital. After I left I did attempt suicide, I was taken to another hospital where I got the help I needed. No thanks to the civic.

Submitted May 3, 2017

3
Cleanliness
3
Facilities
5
Services
5
Value

I came into the ER due to pain and had blood work and an abdominal scan. Efficient and friendly and put me at ease. Also staff were very competent. I will be having gall bladder surgery and don't know if I should go to the civic or the queens way Carleton. One thing I did not like was the number of people coughing and hacking. I wish they would quarantine those with flu in a separate part of the ER. Also one guy came in smelling like he hadn't bathed in a month. Someone smoked in the bathroom and stunk up the hallway. In a new hospital I would like those with respiratory illness segregated into their own area , and those brought in by the police also segregated for patient health and safety. Plus any illegal drug overdoses segregated from the normal public.

flag | Submitted April 26, 2017

5
Cleanliness
5
Facilities
5
Services
5
Value

I live in Quebec but went to Ottawa Civic campus for a sciatica operation. I cannot complement them enough. The treatment was superb, all staff efficient and incredible helpful. From preop to surgery to day surgery recovery, I was amazed at the personal concern of all staff. I can only offer my extreme appreciation.

flag | Submitted April 24, 2017

Doctors at Ottawa Hospital - Civic Campus

Dr. Kevin Butterfield

Dr. Kevin Butterfield

Outstanding Staff Badge
World Class Punctuality Badge
Exceptionally Helpful Badge
Highly Knowledgeable Badge
45 reviews

Latest Rating

Did amazing work on me for a class 3 malocclusion, my jaw is perfect now :) thanks dr B!

Dr. Gregory Antoniak

Dr. Gregory Antoniak

Outstanding Staff Badge
World Class Punctuality Badge
Exceptionally Helpful Badge
Highly Knowledgeable Badge
134 reviews

Latest Rating

I had a septorhynoplasty and the results are amazing. Exactly what I was hoping for cosmetically and I can breath through my nose again! I'm 41 and I have been wanti... Read more

Dr. Roman Feigel

Dr. Roman Feigel

128 reviews

Latest Rating

I have known Dr. R. Feigel since I started working with CML Laboratories in 2004. The lab was located in the same building on the main floor. As Dr. R. Feigel was o... Read more

Dr. I. Cagiannos

Dr. I. Cagiannos

23 reviews

Latest Rating

Kidney cancer is a horrific and scary word. But Dr. Ilias Cagiannos in Ottawa General Hospital works wonders. Two days in the hospital (surgery) and you are back hom... Read more

Dr. Ben Syposz

Dr. Ben Syposz

33 reviews

Latest Rating

Dr Ben has been my GP for 30 years. I can't say enough good things about him and his Nurse Eleanor. They are both very kind and supportive. Whenever I've needed to... Read more

Dr. Prasad Jetty

Dr. Prasad Jetty

18 reviews

Latest Rating

I was diagnosed with external iliac artery endofibrosis in my right leg- as an elite athlete I was struggling to even live an active life with this injury. Dr Jett... Read more

Dr. Chris Morash

Dr. Chris Morash

45 reviews

Latest Rating

Best docoter. I had best parsanal experience. I will recommend to anyone.

Dr. Ron Gerridzen

Dr. Ron Gerridzen

16 reviews

Latest Rating

Absolutely the best! When my son had a urological problem, I made sure he got Dr. G.

Dr. Allan Liew

Dr. Allan Liew

31 reviews

Latest Rating

Back in 1998 I experienced a "spiral" fracture of my tibia, and broke the fibula at the ankle. In another province. After 5 surgeries, 3 different surgeons, 2 near a... Read more

Dr. John Sinclair

Dr. John Sinclair

38 reviews

Latest Rating

I had brain surgery by Sinclair in 2011, resect my temporal lobe. He didn't give me the time of day, barely got 5 minutes in front of him. He with held vital infor... Read more


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