Facebook Pixel

Rate Victoria General Hospital

Cleanliness
Facilities
Services
Value

Ratings for Victoria General Hospital

3
Cleanliness
1
Facilities
1
Services
1
Value

Abusive. I was taken by ambulance with severe intermittent stomach pain. Staff left me in the waiting room until I was unable to sit and fell to the floor screaming in pain. Again I was left for several hours until the pain intensified to the point I was screaming, at which point a nurse angrily got a hold of me and told me to be still: hit me with a needle and I woke some time later-still in a chair- gasping for air. I was in the chair all night, and at one point I asked to be able to lay down somewhere. I overheard the nurse telling the other staff that I thought I was on vacation - that I asked for a lounge chair. I also overheard the staff making fun of patients as it was a full moon, and they were discussing how crazy the patients were that evening. When I asked for something to wet my lips they denied me anything, not even a wet cloth. I was dying of thirst. Again my pain increased and only after I was crawling on the floor and screaming did anyone come to my aid, and injected me with something. I was there, in a chair the entire night. I was in too much pain to even use my cell phone to call someone to help me. I hope I never have to go back there for any reason.

flag | Submitted August 28, 2017

1
Cleanliness
1
Facilities
1
Services
1
Value

Treat aboriginals horribly ..so much prejudice .Nurses & staff there .

flag | Submitted July 10, 2017

3
Cleanliness
2
Facilities
1
Services
1
Value

This ER shoukd be your LAST resort! I have been there on two occasions - both times at approximately 5am where there were less than a handful of people. They had a full staff on duty - nurses and Doctors but they were more interested in chit chatting at the nurses station in emergency than actually helping anyone! The best was the admitting clerk who continually coughed and hacked WITHOUT covering her mouth. I bet the Jubilee hospital emerge staff treat people faster and more efficiently - the waiting times per patient are faster and far more professional. Do yourself a favor and avoid these clowns!

flag | Submitted June 6, 2017

2
Cleanliness
1
Facilities
1
Services
2
Value

Waiting time is so horrible OMG!! I waited 1 h for a blood test

flag | Submitted April 28, 2017

4
Cleanliness
4
Facilities
4
Services
4
Value

I was shocked to discover there is no WIFI in VGH. Telus billed me $200 for data for a 3 week period. Food was so so but nurses were very competent, sympathetic and friendly.

flag | Submitted April 4, 2017

4
Cleanliness
4
Facilities
1
Services
1
Value

Chronic Pain Sufferers - Interview with Times Colonist upcoming. Contact me if you were forced to suffer or were given appropriate medical support for withdrawal at Emergency. Either way happybeingshh@gmail.com .

flag | Submitted April 2, 2017

5
Cleanliness
5
Facilities
5
Services
5
Value

My wife recently suffered a very painful separated shoulder due to a bicycling accident. On entering Emergency she was processed within 5 minutes as there were two ambulance attendants entering patients before us, otherwise the waiting room was empty at 9AM on a Wednesday. The staff were efficient and pleasant in the Registration/Triage section. She was immediately taken to an emergency treatment bed and assessed by two RN's and a trainee paramedic. She was administered a fentanyl shot for the severe pain and so they could "comfortably" remove her outer clothing in order to place her arm in an appropriate sling. Within 10 minutes of that happening the doctor came by for initial examination and she was transported on bed and sent for X-Rays. That took about 1 hour as there was quite a queue for xrays. After another hour the doctor returned with the stage 3 shoulder separation diagnosis after the radiologist and her consulted on the x-rays. My wife was still complaining of rib and breathing pains so as a precaution they then decided on doing a CT-Scan to be on the safe side. That process and full CT diagnosis up until her release took another 2 hours. The lovely smiling doctor again attended to confirm that there was no rib damage and re-confirm the initial diagnosis from xrays and what the next few weeks would entail, drugs to use for pain, when to possibly start physio etc. Before being released another RN wrote down suggested pain killers and provided 5 opiod based pain killers for assisting with sleeping the next few nights. Overall we both were very impressed with the quality of service, the care provided, the smiling faces and concern shown by all involved. I am reading through other ratings on this website of this hospital and it seems quite clear to me that very few posters understand what is meant by the term "triage".

flag | Submitted March 26, 2017

3
Cleanliness
4
Facilities
1
Services
3
Value

DO NOT GO TO EMERGENCY IF EXPERIENCING PRESCRIPTION OPIATE ISSUES. You will be refused treatment, no matter how respectable and justifiable your need - even if your family physician directed you there. Email happybeingshh@gmail.com with your horror story.

flag | Submitted February 27, 2017

1
Cleanliness
1
Facilities
1
Services
1
Value

This has become a criminal enterprise and a disgrace for the care of our people. We must speak up. These care givers DONT CARE

flag | Submitted February 26, 2017

5
Cleanliness
5
Facilities
5
Services
5
Value

Kudos to the staff! I recently had an TIA episode (min-stroke). The staff was wonderful. Reassuring, attentive and informative. I entered emergency and they go me in immediately for monitoring and within two hours I was given blood tests and a CAT scan and an MRI a couple hours after that. They kept me informed on what they were doing, and I was assessed on 3 different occasions to verify that I wasn't getting worse. The doctors even took the time to show us my MRI and provide an explanation of what had happened. I was lucky. No lasting problems. But I feel very reassured with the professional treatment I received from both the Emergency staff and the Stroke Unit staff. Thank you.

flag | Submitted February 12, 2017

Doctors at Victoria General Hospital

Dr. Suzanne Leggatt

Dr. Suzanne Leggatt

17 reviews

Latest Rating

Great experience with Dr. Leggatt - appreciated how calm and pragmatic she was, plus she was easy to talk to, kind, and funny to boot!

Dr. James Melling

Dr. James Melling

48 reviews

Latest Rating

My experience with reception (Tammy) was professional, punctual and competent in all aspects of office management. She followed up with a specialist appointment I... Read more

Dr. Stuart Cameron

Dr. Stuart Cameron

34 reviews

Latest Rating

Dr. Cameron saved my life in April 1986. He performed a spinal fusion of C1 and C2 ... Which was cutting edge surgery at the time for a rare disease called Grisle Sy... Read more

Dr. Raphael Beck

Dr. Raphael Beck

12 reviews

Latest Rating

If I could give him 10 stars, I would. Dr. Beck and his staff go above and beyond the call of duty. He always makes time, answers all of my questions and most import... Read more

Dr. Katherine Wambera

Dr. Katherine Wambera

World Class Punctuality Badge
Highly Knowledgeable Badge
37 reviews

Latest Rating

Horribly rude and unorganized staff. Waited months for a EEG referral that never was scheduled. Staff scheduled a follow up appointment for the test that never happ... Read more

Dr. Anthony Nadolski

Dr. Anthony Nadolski

22 reviews

Latest Rating

The last comment made of Dr. Nadolski and his staff is a total farce or made from an internet troll. I've had nothing but the best care and compassion, let alone com... Read more

Dr. Brian J Ridyard

Dr. Brian J Ridyard

11 reviews

Latest Rating

Wow, I have a feeling that all these positive reviews were written by this man's family, or maybe by his staff. After an episiotomy "repair", and having my tubes ti... Read more

Dr. Karlina Breikss

Dr. Karlina Breikss

13 reviews

Latest Rating

I have been taking my son to Dr Breikss for about 7 years now. I can't say anything good about the receptionist there, let's leave it at unfriendly. However, my ex... Read more

Dr. Eric Torstensen

Dr. Eric Torstensen

35 reviews

Latest Rating

Dr. Torstensen has performed total knee replacements on both knees. From the start (four years ago, until this past June 2017, I have had all the confidence and good... Read more

Dr. James Saffrey

Dr. James Saffrey

36 reviews

Latest Rating

Dr. Saffrey has been our family doc for decades. He's always been amazing. He has seen us through some very hard times and is always helpful.


Sign up for our newsletter to get the latest health news and tips.