Rate Victoria General Hospital
Ratings for Victoria General Hospital
Abusive. I was taken by ambulance with severe intermittent stomach pain. Staff left me in the waiting room until I was unable to sit and fell to the floor screaming in pain. Again I was left for several hours until the pain intensified to the point I was screaming, at which point a nurse angrily got a hold of me and told me to be still: hit me with a needle and I woke some time later-still in a chair- gasping for air. I was in the chair all night, and at one point I asked to be able to lay down somewhere. I overheard the nurse telling the other staff that I thought I was on vacation - that I asked for a lounge chair. I also overheard the staff making fun of patients as it was a full moon, and they were discussing how crazy the patients were that evening. When I asked for something to wet my lips they denied me anything, not even a wet cloth. I was dying of thirst. Again my pain increased and only after I was crawling on the floor and screaming did anyone come to my aid, and injected me with something. I was there, in a chair the entire night. I was in too much pain to even use my cell phone to call someone to help me. I hope I never have to go back there for any reason.
This ER shoukd be your LAST resort! I have been there on two occasions - both times at approximately 5am where there were less than a handful of people. They had a full staff on duty - nurses and Doctors but they were more interested in chit chatting at the nurses station in emergency than actually helping anyone! The best was the admitting clerk who continually coughed and hacked WITHOUT covering her mouth. I bet the Jubilee hospital emerge staff treat people faster and more efficiently - the waiting times per patient are faster and far more professional. Do yourself a favor and avoid these clowns!
My wife recently suffered a very painful separated shoulder due to a bicycling accident. On entering Emergency she was processed within 5 minutes as there were two ambulance attendants entering patients before us, otherwise the waiting room was empty at 9AM on a Wednesday. The staff were efficient and pleasant in the Registration/Triage section. She was immediately taken to an emergency treatment bed and assessed by two RN's and a trainee paramedic. She was administered a fentanyl shot for the severe pain and so they could "comfortably" remove her outer clothing in order to place her arm in an appropriate sling. Within 10 minutes of that happening the doctor came by for initial examination and she was transported on bed and sent for X-Rays. That took about 1 hour as there was quite a queue for xrays. After another hour the doctor returned with the stage 3 shoulder separation diagnosis after the radiologist and her consulted on the x-rays. My wife was still complaining of rib and breathing pains so as a precaution they then decided on doing a CT-Scan to be on the safe side. That process and full CT diagnosis up until her release took another 2 hours. The lovely smiling doctor again attended to confirm that there was no rib damage and re-confirm the initial diagnosis from xrays and what the next few weeks would entail, drugs to use for pain, when to possibly start physio etc. Before being released another RN wrote down suggested pain killers and provided 5 opiod based pain killers for assisting with sleeping the next few nights. Overall we both were very impressed with the quality of service, the care provided, the smiling faces and concern shown by all involved. I am reading through other ratings on this website of this hospital and it seems quite clear to me that very few posters understand what is meant by the term "triage".
Kudos to the staff! I recently had an TIA episode (min-stroke). The staff was wonderful. Reassuring, attentive and informative. I entered emergency and they go me in immediately for monitoring and within two hours I was given blood tests and a CAT scan and an MRI a couple hours after that. They kept me informed on what they were doing, and I was assessed on 3 different occasions to verify that I wasn't getting worse. The doctors even took the time to show us my MRI and provide an explanation of what had happened. I was lucky. No lasting problems. But I feel very reassured with the professional treatment I received from both the Emergency staff and the Stroke Unit staff. Thank you.
Doctors at Victoria General Hospital
Dr. Suzanne Leggatt's Latest Rating
Great experience with Dr. Leggatt - appreciated how calm and pragmatic she was, plus she was easy to talk to, kind, and funny to boot!