Rate Victoria General Hospital
Ratings for Victoria General Hospital
I was a patient here a few weeks ago, and received awful treatment from nurse Crystal. She was instructed by her supervisor to change my ostomy bag while I was recovering from surgery, and every time she made it clear that she hated the job. She was rude and insulting, and really upset me and made me want to have the ostomy reversed that day to avoid further embarrassment. I made the mistake of filing a complaint with the hospital about her behaviour, and the next time I saw her she proudly told me that she had written "Mental Health Issues" in my permanent medical file in revenge. I asked the records department to remove it, and they told me that once a nurse adds a comment there is no way of removing it - not even if I hired an attorney and obtained a court order. I asked the hospital doctor, and was angry at the nurse as well. He assured me that I have no mental health issues, but told me that a lot of the nurses like to put snide comments in patient files to punish people who complain. So now I am permanently marked because I made the mistake of expecting a paid nurse in a major hospital to treat me with basic respect. Do not ever go to this hospital.
The horror stories that I can tell about VGH! Three times in two week the ER sent my uncle home insisting that he was not having a stroke, and on the fourth time he was rushed to hospital by ambulance and the neurosurgeon said he would probably die because no one treated his stroke for two weeks. A few years later my uncle was rushed to ER with a heart attack, and at 2:00AM a nurse phones his wife to say that she has to come to the hospital and pick him up. She tells them that she doesn't have a car, and that they will have to use a taxi or a medi-van. Thirty minutes later a very rude doctor phoned her and told her that it was not up for discussion - she had to drive her husband home and that was final. Again she told him that she doesn't drive, and he was very rude to her. The next day she went by taxi to pick him up, and one of the nurses told her that she deserved to be shot dead for keeping her husband waiting overnight in hospital. A few years after that I told this story to a friend who is a nurse, and she told me that my uncle was lucky. She claims that she has seen VGH nurses deliberately harm patients that they don't like, and knows of others who steal patient belongings in the ER. I am not sure that I believe my friend on this point, but with what I have seen it is certainly possible!
On May 16th, 2019 I ended up in emergency after being thrown from my horse. I was amazed at the excellent service, Knowledge of the staff and how quickly they got me into care. My mother brought me in and we just assumed that we would be waiting in emergency for hours but the took me in immediatly. The doctors and nurses there were simply outstanding! Knowledgeable, friendly and took great care of me. I was impressed and extreamly greatful! Imogen Burr
In 2000 I had a collapsed lung nd there was a shortage of nurses who were exhausted to the point of tears. The doctor who stated he would be Bach to remove the defibulator and stitch me up after 3 days in the hospital, left to go home leaving a nurse to do the procedure. The hospital called me three hours later at home because they lost my health care number and file. 2019 I went to the emergency to be treated for chronic diaharea and abdomen pain. I was accused by the house doctor of being an introveness drug user and HIV infected. He ran the same tests a clinic did 5 days prior and did nothing else. 9 days later through the internet my symptoms were consistent with food poisoning. 9.5 weeks after that visit and 32 days of suffering, this doctor calls to tell me I do not have HIV. I knew that but he would not listen when we spoke and I explained to him my symptoms and on going health problems. Arrogant asshole he is and he only called because he is worried of being sued for no treatment. The whole system is in crisis with VIHA and the BCCPS and Province are to blame for these low in the hole physicians and lack of good physicians. Try not to go to emergency or you could come out horizontally.
I know that we have a health crisis here in Victoria and our hospitals are pushed to the brink in the emergency and patients having to stay in there but I and my wife have had some very bad experiences in Vic General I am a heart attack patient and just a few weeks after having bypass surgery I had to pay a visit to the emergency ward at VGH it was in regards to pain meds that I take for a chronic back injury and it was on a weekend , there was a mixup with a new pharmacy I was going to I phoned and was told that they were open until a certain time and as I was not able to drive due to my heart attack I had to wait for my wife to come home from work, we drove down to the pharmacy and they were closed well of course I went into panic mode and tried everything to solve the problem before going to emergency at VGH we waited about 2 hours before I got passed the waiting room only to have the doctor treat me like a drug addict that was looking to get high. I explained the problem as calm as could be letting the doctor know that because of having by a bypass and no income for the last month that I was now going to coolaid for my meds because I could get them for free, letting him know that they had closed before the time they had told me and that they were not open on sundays so all I needed was pain meds to get me through that night and the Sunday and I would be able to go in on the Monday to get my prescription filled. The doctor called me a junkie and then called the security to through me out of the hospital he was not even willing to look at my medical file that was in their computers from just 10 days earlier that showed that I was indeed on these meds and that I had been for many years and that while in their hospital 10 days earlier they were supplying me with these meds. I went through some very bad withdrawls that night which by the way was very dangerous for someone that had just been released from hospital for bypass surgery, I could have gone into cardiac arrest and died, but that stupid doctor could not care at all and showed no compassion at all , worst of all was having two security rental cops drag me out of there. I will avoid that hospital completely and go out of my way to go all the way into The Jubilee and I live in Metchosin so it is out of the way. My wife was admitted to the fifth floor for stomach problems and she was very sick and while in there she picked up a super bug that was attacking her colon and in ten days she was so sick she could not get out of bed which means diapers she would ring for the nurse to change they and they would come to her door and tell her she had to wait that they were to busy. She had shity diapers on at times for several hours, she tried once to get up and go into the bathroom but she was so weak from the constant diarrhea and the superbug attacking her body that she collapsed and hit her head when they finally came into change her she had been lying on the floor for about an hour. Worst care anywhere.
Went to Emergency 3 weeks ago with acute pain in my shoulder. I was told at a clinic to go to ER as they can do x-rays. After 5 hours of agony waiting I was finally seen. The doctor barely examined me and sent me home with a prescription for morphine and said he was going to request an MRI. He assured me it would be within 2 days to 2 weeks. I couldn't imagine going through this pain for that long. I phoned MRI booking after a few days because I couldn't handle the pain anymore. I was told I had to wait for my appointment to be mailed. (how could I have an appointment in a couple days if it had to be mailed??) The morphine did nothing for my pain. I finally got my appointment time in the mail 10 days later and it was for 45 days later. I am in constant pain and don't know what to do. Everyone says, go to emergency..... I did... They didn't help me at all. I was treated very coldly. I was in obvious pain. I couldn't sit or stand. I could only squat, which I did for 5hours. I phone MRI booking every day to try to talk to someone, but there is just an answering machine and they don't return calls. I don't know where else to turn. I no longer have a doctor as mine recently retired, so when I actually do have my MRI on Feb 27, who will give me the results? No wonder there are so many addicted to opiods, there is no where else to turn.
I have worked at VGH for 10 yrs and just hate the way staff will treat patients..Staff seem to think its ok to talk loudly about personal Issues within earshot of family and patients...Instead of just working it seems to be more of a social group. They need to stop chatting and focus on tasks. The ER is a nightmare the check in is poorly operated and the second waiting area has very uncomfortable seating with a TV behind you so if your neck wasn't your issue when you arrived it is an issue when you leave. I was there for treatment for a antibiotic resistant open sore on my foot and was extremely shocked to have the attending physician cut open the wound without gloves or a mask....CRAZY!! hope you weren't his next patient....
Doctors at Victoria General Hospital
Dr. Karlina Breikss's Latest Rating
I met Dr. Briekss at Victoria General Hospital, she was professional and did excellent work. Highly recommended.