Rate Royal Jubilee Hospital
Ratings for Royal Jubilee Hospital
Worst emergency department. Waiting time to see a Dr is at least 4-5 hrs. Expect to spend at least 8 hrs in there waiting room. Dr only interested in getting you out of the door as fast as possible rather than treating you properly. Went to emergency in serious pain . Dr did nothing, i ask for specific treatment that would help reducing my pain, but got nothing but excuses why it can't e done. None of these excuses were actually correct. So i was send home after 8hrs of waiting w/o any treatment. This wasn't the first time i experienced this attitude. If you need help the RJH Emergency is not the place to go. They deal well with simple stuff, like broken bones, sprains, cuts, etc but if you are serious ill go somewhere else.
The emergency room doctors at this facility are excellent and any points lost within my evaluation was not because of them. My concerns about my experience at this hospital are directed to 2 employees at the emergency checkin counter. The intake person spoke to me abusively and his colleague spent her time in a back room area giggling; telling tales about patient experiences and using the term "for #%@& sake". All of this drifting into the waiting area. The experience of being ill is unpleasant enough without being confronted by crude and unprofessional "customer service" hospital reps. I shudder to think that they might be nurses.
In July of 2013 my 23 year old my brother was admitted to Royal Jubilee for a suicide attempt. He was never once sent to the Eric Martin. Instead, discharged 3 days later, and as he walked out told to "figure it out". He died by suicide 5 days later. Royal Jubilee deemed there was no negligence on their part. I disagree. A suicidal person clearly in need of help should not be sent away and told to "figure it out."
Terrible er department. Took my 88 year old mother in with severe knee pain at least four times and the doctors and nurses just dismissed her as an old lady with a sore knee. Took all sorts of X-rays and cat scans and found nothing. Doctor told us last time not to bring her back in with “ just” knee pain. So after her latest fall we didn’t. Until the pain got so bad we took her in and found she had fractured her leg above the knee. We never would have waited had they said not to bring her in. To our fury whe her leg surgery was done the surgeon could see another stress fracture around her knee that apparently the previous medical professionals could not see. Perhaps eye tests are needed in the radiology department. We were just told she will not walk again. On the better side once she was up on the 6th floor ward the nurses are exceptional, caring and display a cheerful attitude even amongst difficult patients and tasks. They have all my respect, the er staff NONE!!!
I was rushed into the ER for a large mass found on my kidney. The ER staff were amazing with me and I had the most caring and compassionate Resident Doctor, Larissa, who made my experience so comforting. She is so warm and lovely, anyone who has Larissa is so fortunate! Also, Dr. Rob Burnell an ER physician is also so lovely. He called me personally to follow up on how I was feeling and to check in to see if my results from an ultrasound were in. He got me into a CT and ultrasound fast and really cared about my pain and situation. I’m sorry to anyone who had anything less than warm care from RJB, as I thought the experience was amazing compared to Ottawa!!!! Thank you Rob and Larissa. You are wonderful doctors!
I'd almost want to go back for more surgery. The moment I got there, things flowed. From admission to ECG to blood work to pre-op, it was brilliant. My pre-op nurse, D. was so outstanding. I"m still laughing about what she said. Doc B was exceptional. Nurse B and H really helped to qualm the anxiety about my surgery. Bravo to all! (And I don't expect to be going back in the next 50 years or so...……..)
Worst emergency department in Canada. The nurses should be fired for talking about patients degrading them with in ear shot. Treating patients like dirt and putting in judgy comments when ever possible and pretty much laughing at them. If you are not in health care to help people and for them regardless of the situation then quit. An emergency room isn't the place for snooty over paid cows who are above the patients. Go get a job in plastic surgery where you belong.
After arriving at RJH by ambulance the staff in the ER worked quickly, administering many tests to find out why I had such severe pain in my left leg. Dr. Shung Lee was called and he quickly sent me to the OR where he worked for hours removing blood clots from my leg. Had he not acted so quickly I would have lost my leg. I then spent the next month on 7 North and had the most wonderful care. From the housekeeping staff to the food servers and especially to the wonderful nursing staff I have nothing but praise. The care I received was exceptional.
Doctors at Royal Jubilee Hospital
Dr. Manjeet Mann's Latest Rating
I’ve been seeing Dr.Man for 18 years he has been so helpful to my well being. Staff is great
Dr. Gary Dewar's Latest Rating
Dr.Dewar and the quick diagnoisis by the docs at the Quadra VIllage medical clniic saved my life
Dr. Caroline Stigant's Latest Rating
Most through doctor I have ever had. She really cares.
Dr. Jim Spence's Latest Rating
Truly a wonderful doctor. Dr. Spence is highly intelligent and humble. Listens attentively and appreciates patient insight. Goes out of his way to help you.