Rate Royal Jubilee Hospital
Ratings for Royal Jubilee Hospital
They don’t provide parking for anyone. They expect you to pay for parking.. this is just sick. Everyone coming to them is in need of medical assistance and all these people can think about is making a few bucks off of you parking. The service is good here so it’s so upsetting to see them be so greedy. I’m really, really disappointed by this. It’s kinda silent f you to everyone coming to them for help. I’ve never been to a hospital that does this, truely believe it goes agasint the medical code.
I had the misfortune of needing to be at the emergency department of RJH for a serious medical issue that could only be treated in a hospital. Although the nurses and doctors were excellent they are working in ridiculous small an inadequate space for a capital city's emergency department. The average wait was 7 hours on a Tuesday morning. I was there for over 9 hours in cold steel chairs that hurt to sit in. Patients, including myself, were getting treatments (injections) and consults in the waiting room area without any privacy. The ambulatory part of emergency is abysmal. In the 9 hours I was there, nothing was cleaned. The bathroom garbages were emptied but no cleaning took place. The floors in the waiting area, the nursing desk and bathrooms were filthy as was the floor in the consulting rooms. No attempt was made to change the paper on examination tables between patients. I now have a gastrointestinal infection. Whoever designed this newish ambulatory area of the emergency department at RJH has a lot to answer for. I will be writing to the hospital my MLA, and other government officials. It is appalling.
I was transferred from Comox Valley Hospital to Royal Jubilee the last week of Sept after spending 3 weeks already in hospital. The nursing staff there on the 8th floor north Wing were phenomenal I could not have asked for better care. I was under the care of the Hospitalist and he was AMAZING Thank you all for such fantastic care
Worst emergency department. Waiting time to see a Dr is at least 4-5 hrs. Expect to spend at least 8 hrs in there waiting room. Dr only interested in getting you out of the door as fast as possible rather than treating you properly. Went to emergency in serious pain . Dr did nothing, i ask for specific treatment that would help reducing my pain, but got nothing but excuses why it can't e done. None of these excuses were actually correct. So i was send home after 8hrs of waiting w/o any treatment. This wasn't the first time i experienced this attitude. If you need help the RJH Emergency is not the place to go. They deal well with simple stuff, like broken bones, sprains, cuts, etc but if you are serious ill go somewhere else.
The emergency room doctors at this facility are excellent and any points lost within my evaluation was not because of them. My concerns about my experience at this hospital are directed to 2 employees at the emergency checkin counter. The intake person spoke to me abusively and his colleague spent her time in a back room area giggling; telling tales about patient experiences and using the term "for #%@& sake". All of this drifting into the waiting area. The experience of being ill is unpleasant enough without being confronted by crude and unprofessional "customer service" hospital reps. I shudder to think that they might be nurses.
In July of 2013 my 23 year old my brother was admitted to Royal Jubilee for a suicide attempt. He was never once sent to the Eric Martin. Instead, discharged 3 days later, and as he walked out told to "figure it out". He died by suicide 5 days later. Royal Jubilee deemed there was no negligence on their part. I disagree. A suicidal person clearly in need of help should not be sent away and told to "figure it out."
Terrible er department. Took my 88 year old mother in with severe knee pain at least four times and the doctors and nurses just dismissed her as an old lady with a sore knee. Took all sorts of X-rays and cat scans and found nothing. Doctor told us last time not to bring her back in with “ just” knee pain. So after her latest fall we didn’t. Until the pain got so bad we took her in and found she had fractured her leg above the knee. We never would have waited had they said not to bring her in. To our fury whe her leg surgery was done the surgeon could see another stress fracture around her knee that apparently the previous medical professionals could not see. Perhaps eye tests are needed in the radiology department. We were just told she will not walk again. On the better side once she was up on the 6th floor ward the nurses are exceptional, caring and display a cheerful attitude even amongst difficult patients and tasks. They have all my respect, the er staff NONE!!!
I was rushed into the ER for a large mass found on my kidney. The ER staff were amazing with me and I had the most caring and compassionate Resident Doctor, Larissa, who made my experience so comforting. She is so warm and lovely, anyone who has Larissa is so fortunate! Also, Dr. Rob Burnell an ER physician is also so lovely. He called me personally to follow up on how I was feeling and to check in to see if my results from an ultrasound were in. He got me into a CT and ultrasound fast and really cared about my pain and situation. I’m sorry to anyone who had anything less than warm care from RJB, as I thought the experience was amazing compared to Ottawa!!!! Thank you Rob and Larissa. You are wonderful doctors!
Doctors at Royal Jubilee Hospital
Dr. Manjeet Mann's Latest Rating
I’ve been seeing Dr.Man for 18 years he has been so helpful to my well being. Staff is great
Dr. Gary Dewar's Latest Rating
Dr.Dewar and the quick diagnoisis by the docs at the Quadra VIllage medical clniic saved my life
Dr. Caroline Stigant's Latest Rating
Most through doctor I have ever had. She really cares.
Dr. Mohamed Gheis's Latest Rating
Kind, takes you seriously, will do his best for you. Wish more were like him