Rate Royal Columbian Hospital
Ratings for Royal Columbian Hospital
Terrible experience in the ER. The on duty Doctor asked me few questions, barely did a physical exam (lifting my arm in two directions for SEVERE back pain isn’t what I would call thorough). And then told to go home and that he wouldn’t do anything else for me despite me being in tears from pain. I came to the ER to get help. Not to be treated like I was trying to con them for painkillers. Absolute worst experience. I have never been so belittled in my life.
On February 14, 2018 my daughter, age 21 was massaging a stiff wrist. She has diagnosed problems with her hands and joints. We heard an audible snap and she was in pain. The next morning saw the GP who ordered an xray and were cautioned if the pain worsened to attend an ER. The pain was unmanageable by afternoon on Feb 15 and I reluctantly took her to her to RCH, after promising her nearly a year ago I would never do that again. Once triaged she waited for the doctor and much to our dismay it was Dr. B (young, male, friendly on the surface), someone who had not been a good doctor the previous year. He had sent my daughter (who has serious adult onset asthma) home from ER saying she did not have a chest infection, only to call us 10 minutes later saying the radiologist had come back interpreting her with the start of pneumonia. He had not waited for the xray to discharge her. He then insisted the radiologist was wrong and didn't advise any action but wanted to let her know. This doctor had already refused to follow the written protocol from the Adult Asthma Clinic and the specialists who support my daughter at St. Paul's Hospital - and had the respiratory therapist pump her full of meds contrary to her protocol, making her even sicker. And yes, she did have a chest infection that did require treatment and was very ill for some time. Back to the broken wrist. Dr. B had an xray done. While in the xray treatment area and after the films were taken and knowing all the other patients were there for chest xray, my daughter overheard the radiologist say "possible avulsion fracture, second opinion". My daughter is a bright young person who is specializing in human osteology and while she never indicated to a doctor her level of knowledge she knew right away that something was not right with her hand/wrist. 20 minutes later in the treatment waiting area Dr. B bursts in to the area and yells out to the entire room, good news [daughter's name] your wrist is not broken. Aside from issues of patient confidentiality that are of concern here there was no information shared about what was seen on the film and no chance of questions. It was get out and put some ice on it and take tylenol. Fast forward 3 more days of intense pain with little relief through drugs, to Monday Feb 19 and we are back to our family GP who sees that in fact the 2nd xray shows the distinct possibility of an avulsion fracture. Now she has to wait until Thursday to xray again to see if the fracture is true. 4 more days of pain, but now with a brace on her wrist. Friday, Feb 23 the definitive diagnosis of an avulsion fracture of the triquetal bone in the right wrist was delivered. This will take 4-8 weeks to heal with the brace and will require a followup with a hand specialist, in part due to the unnecessary delay in diagnosis. This is very painful and my daughter has now been in pain for over a week and has just gotten the proper diagnosis and now treatment for something that should have been taken seriously by the ER doctor. Not to mention the liaising with university authorities about complete disability in her dominant hand, getting paperwork from the doctor and coordinating with instructors. All of which was delayed a week and has resulted in a lot of stress at a time when more stress was not required. There is no point in complaining to the health authority (I've tried on other issues and was treated to an eviscerating letter back from them) as all they do is circle the wagons. I cannot imagine that the College of Physicians is any better at self-policing. So I'm putting this out the court of public opinion. While I value some of the treatment I've received at a surgical level at RCH and respect those surgeons, as a chronic care facility and an Emergency facility both Royal Columbian Hospital and the Fraser Health Authority as a whole leave a lot to be desired. So I will NEVER voluntarily attend the ER at RCH again and will probably stop seeking treatment in this Health Authority. I've had crappy experiences at VGH in the city and that hospital doesn't treat young people very well, especially if they look different (as does my daughter) with tattoos or coloured hair or are non gender conforming - that many assumptions are made about them and their lifestyle. But I live in this community now and am simply appalled at this facility RCH and the health authority in general and with many of the practitioners both myself and my daughter have encountered there. The stories in the media about mismanagement in the Fraser Health Authority are well-deserved from where I stand as a tax-paying patient. Perhaps if medicine was run like a business and people had to perform to keep their jobs there were would more accountability and healthcare would be efficient, while still being universally available. Time to fix the system folks and make healthcare
One of the worse experiences in my life! I came in on Jan 11th at 530pm. So many people there it was packed. Anyways I had see Dr____ but he said to call him Andrew ( Brown hair, with a beard he looked like he was late 20's early 30's the most) He was very nice, patient, informative and very detailed about everything. Asked ALOT of questions to get to the root. I really liked him.. However near the end he had to get a 2nd opinion from his " boss" as he said I guess a Senior Doctor. This is where it goes South. I heard Dr Andrew speaking with Dr Lim ( Asian, mid 30's looks young ) right outside of my curtain-- Dr Andrew was explaining to Dr Lim my situation of whether or not to have a CT scan and what he thought and needed a second opinion. Dr Lim replies with " she has neurological problems " and pretty much assumed that I was delerious/imagining the pain in my chest and didnt know how to treat it. All of my symptoms did not point to a blood clot however I did not know what was going on. They both then come in to my bed area and convince me not to do a CT scan cuz of the radiation and its a very low percentage its a blood clot ( I still do not know whats going on). Dr Lim then says we go on a " PERK" status at the ER , if you do not have pnemonia, are not fainting, dizzy, or extremely ill or dieing we cannot do anything else for you. Once we cross those things off you are good to go and they pretty much dont care. What the heck? The list can go on, I unfortunately cannot say much about my experience but it was horrible and I felt that there was no professionalism with Dr Lim
The worst hospital in lower mainland and especially that er goof who took one of my kidneys. The garbage social workers and trauma team incompetent. In my 3- months was treated badly by all several doctors in particular trauma thyme spelling ? Is a piece of shit a complaint to the college is coming and I’ll put them in my lawsuit.
My experience at Royal Columbia Hospital, New Westminster was excellent. The Emergency Dept. was efficient and later I was transitioned to 6th Floor Acute Medicine, where my care continued. Nurses Tina, Barb and Evelyn were caring, prompt with medication, understanding and efficient. The room was comfortable and clean, the food was tasty and nutritious and I received my tests/scans very promptly. My Hospitalist, Dr. Mallette was caring and informative. I also appreciated the advice I received from my Green Team led by Dr. Barnard (Internist). No one ever want to be hospitalized however, when this occurs, Royal Columbia Hospital is the best!
I spent a fair bit of time in the Cardiology department with heart failure. Their prescription for heart failure related coughing of a puffer was the icing on the cake. I am sure RCH is great for trauma related work, but am not convinced of their efficacy in heart related problems
Doctors at Royal Columbian Hospital
Dr. Duncan Farquharson's Latest Rating
Too bad he retired! Best and most knowledgeable doctor who cares so much about his patients! Top in his field!
Dr. Mark Matishak's Latest Rating
Thank doctor you saved my husband 22 years ago and did the same today with wonderful news you are my hero
Dr. Connie Chiu's Latest Rating
Did an operation on my son and everything turned out perfect . Very professional and great at her job
Dr. Maggie Constantine's Latest Rating
I absolutely love Maggie, she's a great doctor. I always leave feeling informed and less afraid. Thanks for rocking!