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Westshore Laylum Intermediate Care Home

Westshore Laylum Intermediate Care Home

Hospital
7 reviews

Rate Westshore Laylum Intermediate Care Home

Cleanliness
Facilities
Services
Value

Ratings for Westshore Laylum Intermediate Care Home

5
Cleanliness
5
Facilities
5
Services
3
Value

Westshore Laylum is a fabulous residential care home. My father (deceased) and mother, had/have the privilege of living there and being treated with the utmost kindness, compassion and respect. The facilities are spotless, meals are varied and delicious and activities are fun and everyone is encouraged to join in. I would like the thank everyone at Westshore for giving mom and dad such a loving home in their final years. You are "The Best." Marilynne Gariepy, Richmond, B.C.

flag | Submitted September 27, 2017

5
Cleanliness
4
Facilities
5
Services
4
Value

My Aunt has been living at Westshore Laylum for a little over 4 yrs now and about 20 yrs ago my Grandfather was there for 6 yrs . Even though their stays at the facility were years apart my family feels they both received excellent care, we found the staff to be very caring and approachable. The building may be old but don't but its clean and homey. I wouldn't hesitate to recommend WSL and to even place another family member with them if needed. I'm thankful for the care they gave my grandpa in the last years of his life and the care my aunt is still receiving! S Cameron

flag | Submitted April 29, 2017

4
Cleanliness
3
Facilities
5
Services
5
Value

Westshore Laylum has been home to my mom for several years. She suffers from dementia. My mom has received excellent care both physically and emotionally from all levels of the staff. Mom's communication is poor and the staff take the time to understand her needs. They care for the residents and it shows in everything that they do. Although the building is older I see the work that they do each day to keep the facility clean and maintained. I visit mom regularly and the staff keep me informed as to how mom is doing and they always have time to answer any questions I may have. They work hard to arrange activities to meet the needs of the individuals. There is an active Family Council at Westshore and all family members are invited to participate. Moving a loved one into a care facility is a very stressful time and I am so happy that we chose to have her placed at Westshore Laylum. When I leave Mom after a visit I am very comfortable knowing she has people who care to look after her. ... L. Hall

flag | Submitted April 28, 2017

4
Cleanliness
3
Facilities
5
Services
5
Value

I am stunned by the previous comments.... my mom has been a resident of West Shore Laylum for the past 3 years going into 4. She is cognitively and somewhat physically disabled and has been for all of her stay I know that she has received the best care possible based on the amount of staff that the government pays for. More would be better but that is no fault of this facility or their caring staff. The staff are accommodating to all of Mom's needs even taking time to chat with me when I am sad seeing how Mom is failing. Our family attends this residence at least once per week on varying days to see Mom... we always comment on how well she is looked after. Mom can be very difficult to deal with from time to time due to her ongoing cognitive and physical deterioration.... that is why we cant look after her... we did try for at least 3 years... we are so appreciative of the care she is now receiving. Yes, the facility is older... but clean and maintained... I have a father in law in a new facility in Calgary.... he does not receive the same quality of care that Mom gets....a new facility means nothing... how the staff interacts with the residents is everything. I leave my name as I offer to discuss these concerns with anyone who may disagree with my comments. The managers can let me know your contact information and I will be happy to have a discussion. I recommend this facility to any family looking for a placement... it is so hard to do but this staff cares so so so much..... G. Smith

flag | Submitted April 28, 2017

1
Cleanliness
1
Facilities
1
Services
1
Value

My father spent only 9 months at West Shore Laylum. It is an old run-down, crowded building. During his stay, we found that his overall physical condition really deteriorated. To us he seemed over medicated, barely walking, no longer able to feed himself. Upon moving to another care Facility in Vancouver, his physical condition and energy immediately improved. He was walking and able to feed himself. We also discovered that while staying at West Shore Laylum, many of my father's personal belongings mysteriously went missing. Numerous phone calls and emails regarding the missing items were to no avail. The staff and Management of West Shore Laylum showed a real lack of caring. We as a family heard nothing but excuses from Management. Never an apology! Seniors in care deserve better.

flag | Submitted February 4, 2017

1
Cleanliness
1
Facilities
1
Services
1
Value

I totally agree with everything the other reviewers have stated about West Shore Laylum - it's absolutely TERRIBLE. Avoid this facility at all costs. Fraser Health placed my father at this care facility in March, 2016. West Shore Laylum lost my father's new hearing aids, 2 pairs of prescription eyeglasses, leather wallet, belt, shoes, hat, shirts and a number of other personal belongings. The management showed a complete lack of empathy and interest when we reported these items missing. BEWARE: There is absolutely no accountability or responsibility for the possessions of the vulnerable residents. Don't expect any apologies when things "mysteriously disappear" either. WEST SHORE LAYLUM JUST DOESN'T CARE. How could so many things disappear in such a short period of time? Shame on Fraser Health for placing frail elderly citizens there and then not doing anything when concerns are raised. AWFUL EXPERIENCE.

flag | Submitted February 4, 2017

1
Cleanliness
1
Facilities
1
Services
1
Value

my elderly mom was put here after being in Delta hospital, it was unbelievably awful, it was dirty and smelly, residents sat around all day looking comatose half asleep in their chairs, Mom was given a semi private room with a lady with severe dementia, it took us 3 months to get her moved out of there after much wrangling with fraser health, it was a horrible experience I would not with on any family, this place , it is old, filthy and reeks of urine, it needs to be torn down, a jail would have been better and likely cleaner. this is warehousing people at its worst. shame on Fraser health. mom would not be alive today if she had stayed there.

flag | Submitted June 1, 2016

Doctors at Westshore Laylum Intermediate Care Home

We don't currently know which doctors work at this location.

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