Rate Royal Alexandra Hospital
Ratings for Royal Alexandra Hospital
Wow! I have always hear rumors about this hospital and now realize they are true! The staff treat the body but not the person. My mom is currently there and I live out of town. The staff have lost her stuff and "misplaced paperwork." Every update I get (when someone actually returns my call) conflicts with the last. The nursing staff are rude and dismissive. Today I had a Nurse Practitioner yell (yes yell) at me cause I need clarification from what a unit manager had told me the day before. The reason I needed more clarification is because the update had conflicted with what the Nurse Practitioner had said the day before that. I am shocked and amazed my tax dollars go to pay these peoples wages. What a waste.
Holy F! Most disorganization in one spot at any given moment! Intercom tone (bing, bang, bang, bang, bong "please disregard the tone. Please disregard the tone" Above tone and announcement assaults visitors 6 times per every single minute-at very least. That's once very 10 seconds for the mathematically chelleged People! I brought my daughter in for a counselling appointment, went to 6th floor, doors locked and nobody home. Went back down to reception they (only then) advised that we try a different section. Sure enough that manned station /reception there was then able to find our councillor (Erin) in a staff lounge likely browsing FB or trying to find a date for next month-and she seemed surprised that we located her. Erin, you'll have to find a better hiding spot in the future, although this one was pretty good. There is our health care dollars in action -well spent Gov if Ab....slow clap
Was supposed to get a heart trace in emergency waited an hour. The nurse said be with you in a minute and waited some more walked out of emergency and went home.figured if I'm going to die might as well be at home.oh and I had major chest pain. They just told me to sit and wait.also I was sweating all over the place my clothes were soa ked from sweat and they didn't care.blood pressure through the roof l.my advice go somewhere I the city they will care because they won't help you in emergency till your dead.
I had retina surgery Dec.12 2017 on the 2 nd floor unit 22 and i want to compliment the nurses and doctor Sumani for the best service. While I was being prep for the procedure I had the most professional care from a nurse named Raj. She was absolutely the friendliest, well organized nurse we had. She spent time with me explaining the whole procedure to take place. All the nurses we interacted with were simply great to deal with. The whole experience was pleasant and organized. Thank you Royal Alex.
i was recently in the Royal Alexandra Hospital for emergency surgery following transfer from Northeast Community Health Centre. I dealt with various departments, and ambulance which transferred me from Northeast Centre. I was very pleased with the service I received by all departments, and the ambulance crew. My one complaint would be the shower facilities on Unit 31. The community shower seemed to be more of a storage area, and had no schedule for using that shower area. There was a room marked shower in my room for 2 patients, but was not usable as it was used for storage apparently (I did not check). I spent 4 hours waiting to get into the shower on my day of discharge, as there always seemed to be someone in the shower when I got there. I was so frustrated that I finally waited while someone was in the shower, and when they came out I went right in. I had someone waiting to come and pick me up, and had to phone them 3 times to delay my time of pick up. The care I received was very good, and many times staff did their best to address problems I had post op. I found the staff kind, caring, and compassionate. The ladies who did environmental services were always friendly, and kept my room clean, quietly doing their job. I have not been in hospital since 2000, and as this was an emergency admission I did not have a choice of Surgeon, but was very lucky that Dr Fawcett was on duty with Dr Adi as her Resident. I was amazed at the time spent giving me explanation of my surgery, potential problems, including post op care.
Horrible. The facility is a mess, 5 patients to a 3 bed room, staff is misinformed and UNINFORMED, dr's frantically searching for patients that are not even in the wing, patients that should be monitored are barely clothed and obviously lost in lobbies around the hospital. Worst and scariest experience of you have a loved one being "treated" within the Royal Alex. Be prepared for a ton of waiting, a genuine lack of knowledge and blatant and utter ignorance towards bedside manner.
I had cancer surgery in this hospital. I was disconnected from IV dilaudid just 19 hours after surgery and then nurse practitioner Marina Brown refused to give me pain killers. I couldn't take NSAID (like Advil) and she kept giving me Tylenol when I told her many times it doesn't work. ( She even told me some fairy tale that Tylenol will start to work if I use it around the clock - that it takes some time. By the way our mutated genes are responsible whether Advil or Tylenol works for us.) They refused to give me dilaudid which is morphine pain killer. Treating me like drug addict. (I was never addicted to anything and I am not spring chicken). She let me to have 1 injection of dilaudid which worked, then she let me to have one 2 mg pill of dilaudid which was too low and it didn't work. (I was 5 days in hospital so that's ridiculously low amount of painkillers). When I complained she gave me 1 mg which is even lower. She expected me to walk with all that pain. Also healing was slower because of pain. Otherwise good care by nurses and doctors. I had much better experience in Grey Nuns.
I really do like the hospital even if my surgery was delayed by 3 hours should have been in at 11am waited in extreme pain till 2pm bit that's another story my beef is with the doctors in emergency people go there for help because they have tried at home things have no gotten better and they may have even seen other doctors.... the doctors job is to help them not to just ignore what the person is trying to say and then go ur fine go home tryna food doctor. 6 hours awaiting medical care and when the doctor finally came they did not even spend 2 minutes. It's sickening and pathetic this needs to be fixed. People are not going there to waste their time or the doctors they are going because they need help.
Doctors at Royal Alexandra Hospital
Dr. Rehan Riyaz's Latest Rating
He is an absolute professional,humble and down to earth guy.
Dr. Gustavo Ortega's Latest Rating
Knowledgeable, compassionate, takes the time to listen and clinic expertise and excellent beside manners!!!too bad he is retiring..sniff
Dr. David Fields's Latest Rating
Superb, careful and caring with good knowledge. He takes a good history and examines his patients.
Dr. Ben Andrew Malinowski's Latest Rating
I visited Dr. Ben for the circumcision of my son. He is an excellent doctor.
Dr. Matthew Tennant's Latest Rating
Dr Matthew tenant is one of the best retinal doctor and very caring Doctor I wish he won't change your one of the best doctor intown
Dr. Amin Pisani's Latest Rating
He is amazing ! and very much caring ..thank you for the love.....good heart too...